Audio Visual Technology Support Specialist Job at TSR in Cleveland

Audio Visual Technology Support Specialist

Our client, a leading financial services company, is hiring an Audio Visual Technology Support Specialist on a long-term contract basis.

Work Location: Cleveland, OH 44113 - 5 days onsite - Must be local

Pay Rate: $33-$34/hr W2

As a member of the On-site technical support team, you play a crucial role in keeping IT operations running smoothly and ensuring customers have the support they need to effectively utilize technology in their day-to-day work.

Job ID: 83399

Responsibilities

• Microsoft Surface Hubs – Configure Surface Hub settings (display, audio, network); reset or reconfigure the device when necessary.
• Crestron – Diagnose and resolve network connectivity issues for Crestron devices (wired and wireless); troubleshoot audio (volume, speaker, microphone) and video (display, resolution) issues; ensure devices communicate on the network.
• Microsoft Teams Rooms – Diagnose and resolve connectivity issues; troubleshoot user interface issues (touch panel responsiveness, meeting controls); ensure proper display of meeting information and controls.
• Support additional technologies including Condeco, Barco Click Share, Pano, Polycom, Cisco, and AV equipment (speakers, cameras, monitors/kiosks).

Technical responsibilities

• Provide support to all customers within coverage locations (on-site, client engagement, or off-site).
• Troubleshoot and solve PC, MAC, application, AV, and network connectivity issues.
• ServiceNow ticket management; prioritize tickets and monitor SLAs.
• Support Microsoft Windows and macOS operating systems.
• Working knowledge of Microsoft applications: Outlook, Teams, OneDrive, Office365.
• Asset management: shipping, receiving, tracking, and managing hardware assets from acquisition through disposal.
• Printer support: installation, configuration, relocation, and troubleshooting.
• Event and meeting support (on-site or off-site).
• Occasional travel may be required to support other locations, client engagements, or off-site events.
• Provide remote hands support guided by the network operations team (checking ports, tracing cables, rebooting hardware, upgrading devices).
• Occasional after-hours support may be required.

Interpersonal skills

• Excellent communication skills.
• Strong team mentality.
• Self-motivated, organized, detail-oriented, able to multi-task.
• Desire to learn and build a career in this field.

Job details

• Seniority level: Mid-Senior level
• Employment type: Contract
• Job function: Information Technology