Exact Sciences
Senior UX Researcher
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Exact Sciences
Help us change lives
At Exact Sciences, we’re helping change how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose‑driven career, an inclusive culture, and robust benefits to support your life while you’re working to help others.
Position Overview The Exact Sciences Strategy, Research & Insights team is responsible for identifying, defining, and driving innovative, immersive, and memorable customer‑centric journeys for all our customers across all channels (digital and physical). The Sr. UX Researcher lives and breathes user experience and research. They are full of curiosity about the whole human—understanding their challenges, behaviors, and lives—and are motivated to uncover innovative solutions based on all types of data. They are passionate about creating delightful digital solutions with a cross‑functional team and, through deep knowledge of the user and business, seek solutions and opportunities for an improved user experience. The Sr. UX Researcher will report to the Assoc. Director, Research & Insights and is responsible for designing, executing, analyzing, and communicating custom primary qualitative and quantitative user research that deepens our understanding of all customers and key segments therein. They will collaborate with teams across Screening, Precision Oncology, and Prevention‑Genetics business units to elevate insights and inform key business strategies and decisions.
Essential Duties
Design and execute qualitative and quantitative research that is impactful, cost‑effective, and addresses business needs, including writing, programming, and analyzing surveys, and planning, moderating, and analyzing qualitative research interviews.
Oversee the vendor‑led execution of primary research (exploratory to evaluative; quantitative to qualitative, primary and secondary).
Synthesize research results, prepare clear, compelling and impactful presentations, and confidently share insights with stakeholders, leadership and partners both in person and virtually.
Work closely with other members of the Strategy, Research & Insights team to build connections between existing and emerging insights, including integrating customer satisfaction data.
Drive adoption of human‑centered design thinking in the development of all CX, Marketing, and other enterprise strategy communications.
Manage and prioritize multiple research and insights projects in parallel.
Work independently and within a team.
Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
Support and comply with the company’s Quality Management System policies and procedures.
Maintain regular and reliable attendance.
Act with an inclusion mindset and model these behaviors for the organization.
Work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 90 % of a typical working day.
Travel 20 % of working time, which may include overnight or weekend travel.
Minimum Qualifications
Bachelor’s degree in Research, Customer Insights, Human Factors, Psychology, Marketing or related field of study; or High School Degree/General Education Diploma (GED) and 4 years of relevant experience as outlined in the essential duties in lieu of a Bachelor’s degree.
5+ years of experience in market or UX research, customer experience and/or marketing.
Proficiency in learning, implementing, and managing primary qualitative and quantitative market and/or UX research.
Effective engagement and communication with a cross‑functional team that includes designers, product managers, subject matter experts (SMEs), and company leaders.
Ability to understand and break down complex business operation functions, customer journeys, user needs, and workflows.
Experience with UX research methods such as usability studies, contextual inquiry, or surveys.
Proficiency in communicating user research findings with cross‑functional partners to drive impact.
Proficient with visual design software tools including Miro, Adobe Suite, PowerPoint, and other Microsoft tools.
Ability to create and organize files for quick retrieval and efficient updates.
Basic computer skills, including Internet navigation, e‑mail usage, and word processing.
Ability to perform essential duties with or without accommodation.
Authorization to work in the United States without sponsorship.
Preferred Qualifications
Master’s degree in Data Science, Business, or a related field.
Experience with research or customer experience in the healthcare sector (pharmaceutical, diagnostics, life sciences, or health and wellness).
Experience with statistical techniques including z‑tests, t‑tests, ANOVA, multiple regression.
Experience with survey platforms such as SurveyMonkey, Qualtrics, Medallia, or Survey Analytics.
Advanced skills in Excel, and familiarity with R, Python, or SAS.
Salary Range $89,000.00 – $151,000.00 (annual base salary for this position located in US - WI - Madison on a full‑time basis; may differ by hiring location. Position is bonus eligible.)
Benefits Exact Sciences offers paid time off (vacation, holidays, volunteering, and personal time), paid leave for parents and caregivers, a retirement savings plan, wellness support, and health benefits including medical, prescription drug, dental, and vision coverage.
Equal Employment Opportunity We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, protected veteran status, and any other status protected by applicable local, state, or federal law.
Compliance Notices To view the Right to Work, E‑Verify Employer, and Pay Transparency notices and Federal, Federal Contractor, and State employment law posters, visit our compliance hub. The documents summarize important details of the law and provide key points that you have a right to know.
#J-18808-Ljbffr
–
Exact Sciences
Help us change lives
At Exact Sciences, we’re helping change how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose‑driven career, an inclusive culture, and robust benefits to support your life while you’re working to help others.
Position Overview The Exact Sciences Strategy, Research & Insights team is responsible for identifying, defining, and driving innovative, immersive, and memorable customer‑centric journeys for all our customers across all channels (digital and physical). The Sr. UX Researcher lives and breathes user experience and research. They are full of curiosity about the whole human—understanding their challenges, behaviors, and lives—and are motivated to uncover innovative solutions based on all types of data. They are passionate about creating delightful digital solutions with a cross‑functional team and, through deep knowledge of the user and business, seek solutions and opportunities for an improved user experience. The Sr. UX Researcher will report to the Assoc. Director, Research & Insights and is responsible for designing, executing, analyzing, and communicating custom primary qualitative and quantitative user research that deepens our understanding of all customers and key segments therein. They will collaborate with teams across Screening, Precision Oncology, and Prevention‑Genetics business units to elevate insights and inform key business strategies and decisions.
Essential Duties
Design and execute qualitative and quantitative research that is impactful, cost‑effective, and addresses business needs, including writing, programming, and analyzing surveys, and planning, moderating, and analyzing qualitative research interviews.
Oversee the vendor‑led execution of primary research (exploratory to evaluative; quantitative to qualitative, primary and secondary).
Synthesize research results, prepare clear, compelling and impactful presentations, and confidently share insights with stakeholders, leadership and partners both in person and virtually.
Work closely with other members of the Strategy, Research & Insights team to build connections between existing and emerging insights, including integrating customer satisfaction data.
Drive adoption of human‑centered design thinking in the development of all CX, Marketing, and other enterprise strategy communications.
Manage and prioritize multiple research and insights projects in parallel.
Work independently and within a team.
Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
Support and comply with the company’s Quality Management System policies and procedures.
Maintain regular and reliable attendance.
Act with an inclusion mindset and model these behaviors for the organization.
Work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 90 % of a typical working day.
Travel 20 % of working time, which may include overnight or weekend travel.
Minimum Qualifications
Bachelor’s degree in Research, Customer Insights, Human Factors, Psychology, Marketing or related field of study; or High School Degree/General Education Diploma (GED) and 4 years of relevant experience as outlined in the essential duties in lieu of a Bachelor’s degree.
5+ years of experience in market or UX research, customer experience and/or marketing.
Proficiency in learning, implementing, and managing primary qualitative and quantitative market and/or UX research.
Effective engagement and communication with a cross‑functional team that includes designers, product managers, subject matter experts (SMEs), and company leaders.
Ability to understand and break down complex business operation functions, customer journeys, user needs, and workflows.
Experience with UX research methods such as usability studies, contextual inquiry, or surveys.
Proficiency in communicating user research findings with cross‑functional partners to drive impact.
Proficient with visual design software tools including Miro, Adobe Suite, PowerPoint, and other Microsoft tools.
Ability to create and organize files for quick retrieval and efficient updates.
Basic computer skills, including Internet navigation, e‑mail usage, and word processing.
Ability to perform essential duties with or without accommodation.
Authorization to work in the United States without sponsorship.
Preferred Qualifications
Master’s degree in Data Science, Business, or a related field.
Experience with research or customer experience in the healthcare sector (pharmaceutical, diagnostics, life sciences, or health and wellness).
Experience with statistical techniques including z‑tests, t‑tests, ANOVA, multiple regression.
Experience with survey platforms such as SurveyMonkey, Qualtrics, Medallia, or Survey Analytics.
Advanced skills in Excel, and familiarity with R, Python, or SAS.
Salary Range $89,000.00 – $151,000.00 (annual base salary for this position located in US - WI - Madison on a full‑time basis; may differ by hiring location. Position is bonus eligible.)
Benefits Exact Sciences offers paid time off (vacation, holidays, volunteering, and personal time), paid leave for parents and caregivers, a retirement savings plan, wellness support, and health benefits including medical, prescription drug, dental, and vision coverage.
Equal Employment Opportunity We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, protected veteran status, and any other status protected by applicable local, state, or federal law.
Compliance Notices To view the Right to Work, E‑Verify Employer, and Pay Transparency notices and Federal, Federal Contractor, and State employment law posters, visit our compliance hub. The documents summarize important details of the law and provide key points that you have a right to know.
#J-18808-Ljbffr