Icahn Automotive
Sr. Learning Experience Designer
Icahn Automotive, Bala Cynwyd, Pennsylvania, United States, 19004
This position requires working in office, 3 days per week, from our Bala Cynwyd, PA office.
Position Summary The Senior Instructional Designer is responsible for leading the design and development of end-to-end learning curricula to support training needs across Pep Boys’ field-based roles. This position plays a critical role in the company’s training transformation strategy by building structured, scalable learning experiences aligned with role expectations, operational performance, and career development.
This role requires deep expertise in instructional design and curriculum architecture, with an emphasis on creating practical, high-impact learning experiences for team members in customer-facing and service roles. The Senior Instructional Designer partners closely with subject matter experts, field leadership, and operational stakeholders to build comprehensive learning programs across multiple delivery methods, including eLearning, VILT, ILT, and performance support.
Duties and Responsibilities
Lead the development of structured learning paths and curriculum frameworks for in-store and shop-based roles
Design and develop content across modalities including eLearning, VILT, ILT, job aids, and toolkits
Collaborate with SMEs, field leaders, and operational stakeholders to gather input and validate training content
Conduct task analysis, skills gap assessments, and design role-based curriculum aligned with business needs
Develop and maintain instructional design standards, templates, and scalable development processes
Evaluate training effectiveness and use data to inform continuous improvement
Provide guidance to internal partners or vendors supporting content development
Education and Experience
Bachelor’s degree required in Instructional Design, Education, Organizational Development, or related field; master’s degree preferred
5 - 8 years of relevant experience
Articulate Storyline and Rise expertise
Familiarity with Agile, ADDIE, or blended learning development frameworks
Proficiency in tools such as Articulate Storyline and Rise, Microsoft 365, and LMS platforms
Knowledge, Skills, and Abilities
Deep understanding of instructional systems design, curriculum development, and adult learning theory
Strong knowledge of retail, automotive, or service-based operational training environments
Familiarity with skills/task analysis, learning pathways, and training needs assessments
Working knowledge of training implementation best practices for in-store and front-line employees
Ability to design role-specific learning experiences that translate into on-the-job performance
Strong project management and content planning skills
Ability to communicate clearly with field stakeholders, frontline employees, and leadership
Comfortable operating in a fast-paced environment with multiple simultaneous projects
Strong attention to detail and ability to ensure consistency and quality across all training deliverables
Physical Demands
Role involves computer-based work and participation in meetings, both virtual and in person.
Repetitive movement of hands and fingers, typing or writing. Must be able to sit and stand for long periods of time.
Benefits
Medical, dental, and vision benefits
Life insurance
Short Term Disability
Supplemental benefits
401(k) with company match
PTO and holiday pay
On-demand pay partner (DailyPay)
Reduced benefits available for part-time team members
Pep Boys is an equal opportunity employer that does not discriminateon the basis ofrace, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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Position Summary The Senior Instructional Designer is responsible for leading the design and development of end-to-end learning curricula to support training needs across Pep Boys’ field-based roles. This position plays a critical role in the company’s training transformation strategy by building structured, scalable learning experiences aligned with role expectations, operational performance, and career development.
This role requires deep expertise in instructional design and curriculum architecture, with an emphasis on creating practical, high-impact learning experiences for team members in customer-facing and service roles. The Senior Instructional Designer partners closely with subject matter experts, field leadership, and operational stakeholders to build comprehensive learning programs across multiple delivery methods, including eLearning, VILT, ILT, and performance support.
Duties and Responsibilities
Lead the development of structured learning paths and curriculum frameworks for in-store and shop-based roles
Design and develop content across modalities including eLearning, VILT, ILT, job aids, and toolkits
Collaborate with SMEs, field leaders, and operational stakeholders to gather input and validate training content
Conduct task analysis, skills gap assessments, and design role-based curriculum aligned with business needs
Develop and maintain instructional design standards, templates, and scalable development processes
Evaluate training effectiveness and use data to inform continuous improvement
Provide guidance to internal partners or vendors supporting content development
Education and Experience
Bachelor’s degree required in Instructional Design, Education, Organizational Development, or related field; master’s degree preferred
5 - 8 years of relevant experience
Articulate Storyline and Rise expertise
Familiarity with Agile, ADDIE, or blended learning development frameworks
Proficiency in tools such as Articulate Storyline and Rise, Microsoft 365, and LMS platforms
Knowledge, Skills, and Abilities
Deep understanding of instructional systems design, curriculum development, and adult learning theory
Strong knowledge of retail, automotive, or service-based operational training environments
Familiarity with skills/task analysis, learning pathways, and training needs assessments
Working knowledge of training implementation best practices for in-store and front-line employees
Ability to design role-specific learning experiences that translate into on-the-job performance
Strong project management and content planning skills
Ability to communicate clearly with field stakeholders, frontline employees, and leadership
Comfortable operating in a fast-paced environment with multiple simultaneous projects
Strong attention to detail and ability to ensure consistency and quality across all training deliverables
Physical Demands
Role involves computer-based work and participation in meetings, both virtual and in person.
Repetitive movement of hands and fingers, typing or writing. Must be able to sit and stand for long periods of time.
Benefits
Medical, dental, and vision benefits
Life insurance
Short Term Disability
Supplemental benefits
401(k) with company match
PTO and holiday pay
On-demand pay partner (DailyPay)
Reduced benefits available for part-time team members
Pep Boys is an equal opportunity employer that does not discriminateon the basis ofrace, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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