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InstantServe LLC is hiring: Lead UX Designer in Baltimore

InstantServe LLC, Baltimore, MD, United States

Lead: Lead UX Designer

Location: Baltimore City, MD (Hybrid)

Description:

  1. Own the design process and standards for the website
  2. Own and manage updates to the Digital Style and Content Guide
  3. Work with agency content managers and designers to identify user needs and Ensure agency design and UX meets those needs
  4. Lead and conduct user experience (UX) research and design
  5. Lead design sessions to gain insights into user behavior
  6. Translate user insights into digital interactions
  7. Create personas and other design process artifacts through user research and data
  8. Define interaction models and evaluate success
  9. Develop workflows, wireframes and prototypes related to user needs
  10. Visually design digital graphics, user interfaces, and team presentations
  11. Work closely with the development team to build and test new experiences on the City website
  12. Build trust and partnerships by working alongside agency partners
  13. Help grow the City's human-centered approaches and spread design best practices in collaboration with web professionals across City agencies
Education and Experience:

At a minimum, you have:
  1. Five (5) years of experience in user experience (UX), user interface (UI), and/or service design; experience in digital strongly preferred
  2. Deep empathy and understanding of equity and inclusiveness, particularly as these show up in technology
  3. Experience implementing accessibility standards in digital products
  4. Exceptional written, verbal, and visual communication skills
Skills Requirements:

At a minimum, you have:
  1. Five (5) years of experience in user experience (UX), user interface (UI), and/or service design; experience in digital strongly preferred
  2. Deep empathy and understanding of equity and inclusiveness, particularly as these show up in technology
  3. Experience implementing accessibility standards in digital products
  4. Exceptional written, verbal, and visual communication skills
  5. The following are desirable experiences or traits, but we don't expect you to have all of them. If you can demonstrate you're capable of fulfilling the role as described above, please apply!
  6. Comfort in high-pressure, fast-paced environments and an entrepreneurial spirit
  7. Deep familiarity with design frameworks
  8. Experience leading human-centered design workshops
  9. Familiar with interaction design and information architecture
  10. Knowledge of front-end development is a plus
  11. Strong organizational and interpersonal skills