TEKsystems
Duration
4+ months w2
Location
Charlotte, NC | Austin, TX | San Diego, CA
Top Skills
- 3+ years user experience research
- Service or process blueprinting
- Qualitative research experience
- Financial services experience (trust) – nice to have
Description
The Experience Design Research Team at LPL Financial seeks a UX Researcher to collaborate with product managers, XD designers, and researchers to deliver innovative solutions for advisors.
Responsibilities
- Develop research plans, workflows, user task analysis, personas, journey/experience maps, process flows, and service blueprints.
- Lead user research through every product lifecycle stage: planning and running usability studies, analyzing data, conducting heuristic evaluations, facilitating workshops, and performing low to high fidelity tests.
- Present findings to cross‑functional teams and negotiate trade‑offs between business goals, technical challenges, and customer experience.
- Coordinate and take direction from the lead researcher on the assigned area of focus.
Requirements
- Skilled in moderated interviews, unmoderated usability tests, surveys (Qualtrics), and foundational UX research methods.
- Manage end‑to‑end participant engagement—scheduling, communication, logistics—to align with research timelines and learning goals.
- Advanced Excel skills for analysis and representation via pivot charts.
- Bachelor’s degree or equivalent experience.
- 3+ years UX research & analysis experience, ideally in complex or regulated industries.
- 2+ years working on a project team while meeting timelines and managing competing priorities.
- Proven ability to navigate and manage complex, high‑stakes business relationships with discretion and professionalism.
Core Competencies
- Communicate research insights in a clear, compelling, actionable manner.
- Strong strategic thinking skills and tactical execution.
- Excellent collaboration with multi‑disciplinary teams.
- Hit the ground running, pausing to ask the right questions for strategic alignment.
Preferences
- Experience with tools such as User Testing, Jira, Confluence, and Figma.
- Agile / pod structure experience.
- Financial services familiarity is a bonus.
- Cultivate strong cross‑functional partnerships aligning research objectives with business priorities.
Location Preferences
Austin, TX – fully remote (contract). Must be within 50 miles of the hub.
Pay and Benefits
Pay range: USD 25–35/hr. Eligibility for benefits may vary based on classification and tenure. Temporary role benefits may include: medical, dental & vision; critical illness, accident, and hospital; 401(k) retirement plan; life insurance (voluntary & AD&D); short and long‑term disability; HSA; transportation benefits; and PTO/Vacation or sick leave.
Application Deadline
This position is anticipated to close on Nov 25, 2025.