User Experience Researcher Job at Macy's in New York

User Experience Research Advisor

New York, NY, United States

Full time Schedule

$107,640 - $179,040 Annually

• based on job, location, and schedule

JOB DESCRIPTION

Bring Your Amazing Self to Work

At Macy’s, Inc. we’re on a mission to create a brighter future with bold representation for all. We know that each person here is unique, so we respect and invest in each individual to foster growth, pride, and satisfaction. Bringing our whole selves to work turns into a richer, wider range of ideas and energies that benefit everyone. Our success will be built on great teammates, collaborating together.

Job Overview

The User Experience Research Advisor is a member of Macy’s User Experience organization shaping the user experience design for all digital properties on Macy.com. The role gathers user insights to inform design of engaging experiences. The ideal candidate has a proven record of developing and running world‑class research studies in a fast‑paced, collaborative team environment. They draw findings that meet business goals and user needs, work effectively cross‑functional, and champion research and data to inform user experience design. The User Experience Research Advisor performs other duties as assigned and reports to the Director of User Experience Research.

What You Will Do

• Plan and conduct user research across channels and domains.
• Support and learn a human‑centered design process to create high‑quality user experiences.
• Design and conduct qualitative studies, including field observations, interviews, and remote and in‑person usability studies for current and future products.
• Design and conduct quantitative studies, such as structuring and analyzing surveys to tally the influence of product changes and gather insight at scale.
• Collaborate effectively with executives, managers, teams, designers, and stakeholders to identify user research opportunities for user‑facing products.
• Partner with other customer data teams (e.g., consumer insights, analytics) to coordinate user research efforts.
• Help define user success metrics that gauge how well user needs are being met for assigned channels and domains.
• Develop and run quick, generative, and evaluative user research studies, including guerilla usability testing, to gauge business and user success of user experience designs.
• Invent and adapt research practices as needed to deliver insight and knowledge that help teams stay on target and customer‑focused.
• Fastly synthesize qualitative and quantitative data to develop a better understanding of customers, provide insight into business / user value, and identify potential consumer and business risks.
• Present, communicate, and influence effectively to give the voice of the customer to life.
• Help teams understand customer needs, pain points, attitudes, and behaviors through thoughtful and actionable research that informs tactical and strategic efforts.
• Serve as a subject matter expert for customers’ behaviors, needs, and values for assigned channels and domains.
• Mentor UW Designers on research best practices.

Skills You Will Need

Strong research skills: Experience across methods and both qualitative & quantitative methods.

Implementing various research methods: Ethnography, contextual inquiry, in‑depth interviews, guerilla research, surveys, online testing tools, lab observation / logging tools (Morae), concept testing, usability testing, A/B or multivariate experimentation testing.

Excellent verbal and written channel: Ability to communicate with all levels of business leaders, influence and cultivate ties with key business stakeholders and executives.

Strong negotiation skills: Advocate among peers and executive leadership.

Time management & priorities: Handle multiple projects concurrently through all stages.

Strong research portfolio: Proving using diverse methods to influence decisions in an organization.

Effectively share interesting technique: Communicate technical issues and solutions at all levels.

Multi‑project ownership: Identify primary & secondary objectives, interpret arguments load‑time measurement.

Product/Project ownership:—ability and want

Creative strategic and technical thinking: Ability ob?

Knowledge of MS Office – Proficient via MS Office apps.

Who You’re Over We’re DK

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