About TaskUs
TaskUs is a provider of outsourced digital services and next‑generation customer experience to fast‑growing technology companies, helping its clients represent, protect, and grow their brands. Leveraging a cloud‑based infrastructure, TaskUs serves clients in the fastest‑growing sectors, including social media, e‑commerce, gaming, streaming media, food delivery, ride‑sharing, HiTech, FinTech, and HealthTech.
The People First culture has enabled the company to expand its workforce to approximately 45,000 employees globally, with a presence in 23 locations across 12 countries, including the Philippines, India, and the United States.
Technical Writer
As a Technical Writer, you will prepare instruction manuals, journal articles, learning content, and other supporting documents to communicate complex and technical information more easily. You will develop, gather, and disseminate technical information for use with customers, instructional designers, and process/workflow designers.
Responsibilities
- Determine the needs of end users of technical documentation
- Study product samples and talk with product designers and developers
- Work with technical staff to make products easier to use and thus reduce instruction needs
- Organize and write supporting documents for products
- Use photographs, drawings, diagrams, animation, and charts that increase users' understanding
- Select appropriate medium for message or audience, such as manuals or online videos
- Standardize content across platforms and media
- Gather usability feedback from customers, designers, and manufacturers
- Revise documents as new issues arise
- Create operating guidelines, knowledge bases, customer support agent content, and frequently asked questions pages to help support staff and users
- Collaborate with hardware engineers, SMEs, product experts, and support operations to manage the flow of information during development and testing; proactively conduct research through observation, library and internet research, and with technical specialists
Must Haves
- Demonstrated aptitude for quickly learning and understanding new technologies
- Keen technical curiosity, with outstanding research and problem‑solving skills
- Ability to break down complex technical subjects and present them in an approachable way
- Clear and concise writing, tailoring style and vocabulary to the audience
- Strong drive to succeed and hunger for interesting challenges
- Commitment to following and improving team processes and style standards
- 5+ years of professional experience as a writer or content manager
Nice to Haves
- Familiarity with web technologies and web‑based content creation tools
- Programming skills in any language
- An eye for visuals and graphic design, and familiarity with image editing tools
- Experience with recorded video tutorials, live video streams, or instructor‑led training
- Experience with 3D content in the game industry or in simulation training, design visualization, or film production
- Bachelor's degree in a related field or equivalent work experience
About Us
We are a collective of highly capable humans who deploy technology and data to serve our purpose. From Digital CX to Content Security, AI Operations, Consulting, and more, we protect our partners' interests and support their long‑term success through innovation and technology powered by smart people.
TaskUs partners with the world's most innovative and disruptive brands to protect what matters most and thrive in an ever‑changing world.
TaskUs currently has over 25,000 employees worldwide.
DEI
In TaskUs we believe that innovation and higher performance come from people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility. We are committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
EEO
TaskUs is proud to be an equal opportunity workplace and an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs's people‑first culture thrives for the benefit of our employees, clients, services, and community.
To apply, visit https://www.taskus.com/careers/.