Caesars Entertainment
Ticket Writer Job at Caesars Entertainment in Elgin
Caesars Entertainment, Elgin, IL, US, 60122
Job Description
Essential Job Functions:
Provide top-tier service that encourages repeat visits, engaging customers with a positive and helpful attitude.
Adhere to all company policies, procedures, and gaming regulations set by the Gaming Control Board, ensuring full compliance at all times.
Familiarize yourself with all betting options and engage in conversations with customers about sports and betting choices.
Address customer complaints and disputes, escalating to a supervisor when necessary to ensure resolution.
Work effectively with other team members and management, contributing to a positive work environment.
Complete all required paperwork and documentation per company policies and Gaming Control Board standards.
Perform other duties as assigned by the supervisor or management.
Qualifications:
Basic computer knowledge, including proficiency with email, MS Excel, and internet navigation.
Minimum of 1 year of cash handling experience in a professional setting.
High school diploma, GED, or equivalent preferred.
Must be 21 years of age or older.
Ability to obtain a gaming license from the Gaming Control Board and other jurisdictions as necessary.
Strong commitment to providing high-level customer service.
Willingness to work a flexible schedule, including nights, weekends, and some holidays.
Present a polished and professional appearance and demeanor.
Strong written and verbal communication skills.
Ability to perform basic math calculations.
Responsibility for understanding and adhering to all company and VA Lottery compliance requirements.
Physical Requirements:
Ability to stand for extended periods.
Must be able to lift, pull, or push up to 25 lbs.
Ability to write for long periods.
Ability to twist, bend, and reach without significant restrictions.
Salary Range: $16 per hour (Tips included)
Benefits:
Full Time:
Paid Time Off, Medical, Dental, Vision, Life & Term Disability, 401(k), Paid Time Off, Education Assistance, Team Member Discounts
About Us
At Caesars Digital, We Don't Just Play the Game - We Set the Standard.
As a proud part of Caesars Entertainment, the world's premier gaming company with more than 80 years of sports betting leadership, Caesars Digital is Blazing The Trail in digital innovation, customer experience and industry excellence.
We believe every Team Member should be treated like royalty because We Are All Caesars. This guiding principle fuels our commitment to delivering legendary service and creating unforgettable experiences for our customers.
From cutting-edge digital platforms including Caesars Sportsbook, Caesars Palace Online, Horseshoe Online Casino and Caesars Racebook, to the continuing expansion of our retail footprint and our William Hill legacy, along with powerhouse partnerships across sports and entertainment, we're building something extraordinary. And we want you to be part of it.
Ready to make your mark on the Empire?
Explore our open roles and discover how you can help shape the future of gaming.
Join us. Blaze the Trail. Because at Caesars Digital, We Are All Caesars.
Essential Job Functions:
Provide top-tier service that encourages repeat visits, engaging customers with a positive and helpful attitude.
Adhere to all company policies, procedures, and gaming regulations set by the Gaming Control Board, ensuring full compliance at all times.
Familiarize yourself with all betting options and engage in conversations with customers about sports and betting choices.
Address customer complaints and disputes, escalating to a supervisor when necessary to ensure resolution.
Work effectively with other team members and management, contributing to a positive work environment.
Complete all required paperwork and documentation per company policies and Gaming Control Board standards.
Perform other duties as assigned by the supervisor or management.
Qualifications:
Basic computer knowledge, including proficiency with email, MS Excel, and internet navigation.
Minimum of 1 year of cash handling experience in a professional setting.
High school diploma, GED, or equivalent preferred.
Must be 21 years of age or older.
Ability to obtain a gaming license from the Gaming Control Board and other jurisdictions as necessary.
Strong commitment to providing high-level customer service.
Willingness to work a flexible schedule, including nights, weekends, and some holidays.
Present a polished and professional appearance and demeanor.
Strong written and verbal communication skills.
Ability to perform basic math calculations.
Responsibility for understanding and adhering to all company and VA Lottery compliance requirements.
Physical Requirements:
Ability to stand for extended periods.
Must be able to lift, pull, or push up to 25 lbs.
Ability to write for long periods.
Ability to twist, bend, and reach without significant restrictions.
Salary Range: $16 per hour (Tips included)
Benefits:
Full Time:
Paid Time Off, Medical, Dental, Vision, Life & Term Disability, 401(k), Paid Time Off, Education Assistance, Team Member Discounts
About Us
At Caesars Digital, We Don't Just Play the Game - We Set the Standard.
As a proud part of Caesars Entertainment, the world's premier gaming company with more than 80 years of sports betting leadership, Caesars Digital is Blazing The Trail in digital innovation, customer experience and industry excellence.
We believe every Team Member should be treated like royalty because We Are All Caesars. This guiding principle fuels our commitment to delivering legendary service and creating unforgettable experiences for our customers.
From cutting-edge digital platforms including Caesars Sportsbook, Caesars Palace Online, Horseshoe Online Casino and Caesars Racebook, to the continuing expansion of our retail footprint and our William Hill legacy, along with powerhouse partnerships across sports and entertainment, we're building something extraordinary. And we want you to be part of it.
Ready to make your mark on the Empire?
Explore our open roles and discover how you can help shape the future of gaming.
Join us. Blaze the Trail. Because at Caesars Digital, We Are All Caesars.