Idaho Staffing
911 Communications Dispatcher (LATERAL) - MAY 2026 Academy
Idaho Staffing, Boise, Idaho, United States, 83701
911 Public Safety Communications Dispatcher
This job was posted by Idaho Works. For more information, please see Idaho Works. Do you meet our minimum hiring standards? Check
here
before applying. Please note that the academy start date for this position is tentatively scheduled for May 2026. This posting applies to lateral applicants only. Applicants must have at least two (2) years of current experience working in public safety emergency communication focused center providing law enforcement, medical and fire dispatch services & must be POST Certified as a Dispatcher to qualify as a lateral transfer. Applicants who dont meet this requirement should apply under the 911 Public Safety Communications Dispatcher posting. See Pay Plan below. Job Summary: Responds to incoming law enforcement, fire suppression and Emergency Medical Services calls and dispatches appropriate personnel to the place of emergency or need. Dispatchers, when necessary, refer to written guidelines, manuals, policies that require judgment and interpretation and refer complex problems to the Communications Floor Supervisor. The next 911 Communications Dispatch Academy is set to begin in late May 2026. This position is posted several months in advance to allow applicants sufficient time to complete all required steps, including CritiCall testing, oral board interviews, a background investigation (which includes a polygraph exam), and to provide notice to their current employers if selected. (Applicants will receive email notification if they are selected for testing &/or oral boards.) After being invited, qualified applicants will be invited to sign-up for various testing and interview dates. These are scheduled through NEO Govs self-scheduling system and are available on a first-come, first-served basis. Sign-up deadlines will apply, so early registration is strongly encouraged to secure a spot. Essential Functions: Operates telephone and radio equipment to receive and transmit incoming/outgoing emergency calls to the Police/Fire/Emergency Services Dispatch Center. Interviews callers to obtain detailed information related to the emergency. Provides emergency information and direction to callers as required. Determines the classification of requests for service and the priority nature of the request. Dispatches appropriate agencies and personnel to address the need for service. Maintains communication with caller and emergency personnel to receive and update information. Provides continuing communications among police, fire fighting and other emergency personnel during the incident. Contacts utility companies, other governmental or private agencies when necessary to obtain needed services or additional support. Works and maintains eligibility to work all shifts, including evenings, nights, weekends, and holidays, whether assigned or on an as needed or on-call basis. Operates technical electronic equipment, computers, office equipment or appliances. Ability to talk and listen to a caller utilizing a single ear headset while using their free ear to listen to related information or requests from others. Ability to talk and listen to a caller while simultaneously answering and providing to emergency responders on a side channel. Quick processing time and strong listening skills out of both ears are required to navigate the balance of phone and radio traffic concurrently. Quickly and accurately logs and maintains a variety of data and records on incidents dispatched, radio and alarm tests, hydrant maintenance, street names, address, and map coordinates. Additional Functions May perform necessary preventive or minor maintenance functions on certain equipment in the dispatch office. Notifies responsible parties when radios or alarms malfunction. Field surveys streets to locate hydrants and identify changes necessary for maintenance.
This job was posted by Idaho Works. For more information, please see Idaho Works. Do you meet our minimum hiring standards? Check
here
before applying. Please note that the academy start date for this position is tentatively scheduled for May 2026. This posting applies to lateral applicants only. Applicants must have at least two (2) years of current experience working in public safety emergency communication focused center providing law enforcement, medical and fire dispatch services & must be POST Certified as a Dispatcher to qualify as a lateral transfer. Applicants who dont meet this requirement should apply under the 911 Public Safety Communications Dispatcher posting. See Pay Plan below. Job Summary: Responds to incoming law enforcement, fire suppression and Emergency Medical Services calls and dispatches appropriate personnel to the place of emergency or need. Dispatchers, when necessary, refer to written guidelines, manuals, policies that require judgment and interpretation and refer complex problems to the Communications Floor Supervisor. The next 911 Communications Dispatch Academy is set to begin in late May 2026. This position is posted several months in advance to allow applicants sufficient time to complete all required steps, including CritiCall testing, oral board interviews, a background investigation (which includes a polygraph exam), and to provide notice to their current employers if selected. (Applicants will receive email notification if they are selected for testing &/or oral boards.) After being invited, qualified applicants will be invited to sign-up for various testing and interview dates. These are scheduled through NEO Govs self-scheduling system and are available on a first-come, first-served basis. Sign-up deadlines will apply, so early registration is strongly encouraged to secure a spot. Essential Functions: Operates telephone and radio equipment to receive and transmit incoming/outgoing emergency calls to the Police/Fire/Emergency Services Dispatch Center. Interviews callers to obtain detailed information related to the emergency. Provides emergency information and direction to callers as required. Determines the classification of requests for service and the priority nature of the request. Dispatches appropriate agencies and personnel to address the need for service. Maintains communication with caller and emergency personnel to receive and update information. Provides continuing communications among police, fire fighting and other emergency personnel during the incident. Contacts utility companies, other governmental or private agencies when necessary to obtain needed services or additional support. Works and maintains eligibility to work all shifts, including evenings, nights, weekends, and holidays, whether assigned or on an as needed or on-call basis. Operates technical electronic equipment, computers, office equipment or appliances. Ability to talk and listen to a caller utilizing a single ear headset while using their free ear to listen to related information or requests from others. Ability to talk and listen to a caller while simultaneously answering and providing to emergency responders on a side channel. Quick processing time and strong listening skills out of both ears are required to navigate the balance of phone and radio traffic concurrently. Quickly and accurately logs and maintains a variety of data and records on incidents dispatched, radio and alarm tests, hydrant maintenance, street names, address, and map coordinates. Additional Functions May perform necessary preventive or minor maintenance functions on certain equipment in the dispatch office. Notifies responsible parties when radios or alarms malfunction. Field surveys streets to locate hydrants and identify changes necessary for maintenance.