911 Communications Dispatcher

911 Communications Dispatcher (LATERAL) – MAY 2026 Academy The 911 Communications Dispatcher provides vital aid to 911 callers by responding to incoming law enforcement, fire suppression and Medical Services emergency and non‑emergency calls, and dispatches appropriate personnel to the place of emergency.

Academy start date is tentatively scheduled for May 2026.

Seniority level: Internship; Employment type: Full‑time; Industries: Law Enforcement.

Essential Functions

Operates telephone and radio equipment to receive and transmit incoming/outgoing emergency calls to the Police/Fire/Emergency Services Dispatch Center;

Interview callers to obtain detailed information related to the emergency;

Provides emergency medical, fire safety aid and direction to callers as required;

Provides medical pre‑arrival and post‑dispatch instructions such as administration of proper medicine, CPR, childbirth, AED, and bleeding control as required;

Provides fire pre‑arrival and post‑dispatch life‑survival instructions due to entrapment, fire exposure, and smoke exposure;

Provides police pre‑arrival and post‑dispatch life‑survival instructions for potentially deadly events such as active shooters, domestic fight situations, and traffic accidents;

Using information provided by callers, triage, prioritize, properly categorize, and initiate the correct emergency or non‑emergency response;

Dispatches appropriate agencies and personnel to the address in need of service;

Maintains communication with caller and emergency personnel to receive and update information;

Provides continuing communications and coordination of responses among police, fire, and other emergency personnel during the incident;

Contacts utility companies, other governmental or private agencies when necessary to obtain needed services or additional support;

Works and maintains eligibility to work all shifts, including evenings, nights, weekends, and holidays, whether assigned or on an as‑needed or on‑call basis;

Operates technical emergency electronic equipment, computers, office equipment or appliances, including computer‑aided dispatch (CAD), two‑way radio and 911 call handling systems such as teletypewriter (TTY), text‑to‑911, and live video to 911;

Ability to talk and listen to a caller utilizing a single ear headset while using their free ear to listen to related information or requests from others on the radio or within the dispatch center;

Ability to talk and listen to a caller while simultaneously answering and providing information to emergency responders on a side channel;

>Quick processing time and strong listening skills out of both ears are required to navigate the balance of phone and radio traffic concurrently; Quickly and accurately logs and maintains a variety of data and records on emergency incidents (fire, police, and medical incidents) dispatched, radio and alarm tests, hydrant maintenance, street names, address and map coordinates.

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