Massachusetts Board of Library Commissioners is hiring: Library Customer Service

Library Customer Service Associate I (Circulation), Seekonk Public Library (Seekonk)

Join Our Team! Part-Time Library Customer Services Associate
Hourly Rate: $19.46 | 12–19 Hours/Week | may include some Evenings & Saturdays
Application Deadline: Open until filled

Are you passionate about helping people and love being around books, technology, and community? Due to a retirement, we're looking for a friendly, motivated Library Customer Services Associate to join our team and be the welcoming face of the library!

In this public-facing role, you’ll connect directly with library users—checking out materials, issuing library cards, recommending great reads, and assisting with technology and digital resources. If you’re a people person who thrives in a fast-paced environment and enjoys making someone’s day a little better, we’d love to meet you!

What You’ll Do:

• Help patrons check out, renew, and request materials
• Issue library cards and maintain user records
• Answer questions and provide top‑notch service
• Assist with technology—everything from the catalog to our eLibrary
• Re‑shelve returned materials and process inter‑library loans
• Explain library policies and help resolve routine issues
• Be part of a friendly, collaborative team

Qualifications

What You Bring:

• A high‑school diploma or equivalent
• Comfort using a cash register and basic computer tools (Windows, web browsers, social media)
• A customer‑first attitude and a calm, courteous demeanor
• Excellent communication and teamwork skills
• The ability to move materials (lift up to 25 lbs, push carts, stand for extended periods)
• Flexibility to adjust to a fast‑paced, dynamic public service setting
• Bonus points if you have prior library or customer service experience—especially with the SIRSI/Dynix system or SAILS network

Full/Part Time

Part Time

Education

NA

Salary

$19.46/hour

Salary Notes

Starting pay: $19.46/hour with annual step increases

How to Apply

Ready to apply?

A full job description can be found at BambooHR
Submit your cover letter and resume at BambooHR.

We’re excited to hear from enthusiastic candidates who want to make a difference in our community through exceptional library service!

Posted

2025-11-12| Quick link to this job