Carolina Longevity
Patient Experience & Marketing Coordinator
Carolina Longevity, Chapel Hill, North Carolina, United States, 27517
Patient Experience & Marketing Coordinator
Carolina Longevity is a physician-led precision medicine practice helping clients refuse to age passively. We design personalized longevity programs that help people think clearly, move freely, and perform at their best.
We’re a small, motivated team passionate about helping people live with energy, purpose, and clarity. Every detail of the patient experience matters here — from how we greet guests to how we tell our story. We’re looking for someone who shares that same care, professionalism, and enthusiasm for health and longevity.
We’re hiring a
Patient Experience & Marketing Coordinator
who brings warmth, professionalism, and energy to every interaction. This person will be the front-of-house face and voice of the practice — welcoming patients, coordinating front desk operations, guiding members through recovery services, managing retail sales, and supporting day-to-day marketing initiatives under the direction of our brand strategist.
Key Responsibilities:
Patient Experience and Front Desk
Create an exceptional first impression for all patients and guests
Manage scheduling, calls, texts, and emails with professionalism and care
Handle check‑in/check‑out, payments, and patient follow‑ups
Support membership onboarding and renewals
Maintain a calm, organized, and welcoming environment throughout the clinic
Recovery Services Support
Set up and guide members through recovery services, including: compression therapy (Hyperice) and red light therapy
Ensure proper sanitization and equipment setup between sessions
Educate patients on service benefits (training provided)
Monitor client comfort and satisfaction throughout each visit
Manage front-desk retail offerings (Elite Recovery drinks, snacks, and wellness products)
Restock inventory and maintain visually appealing displays
Track sales, suggest reorders, and support in-clinic promotions
Educate patients on product benefits and support add‑on sales
Marketing and Communications
Execute daily and weekly marketing initiatives under brand strategist direction
Schedule and post social media content; engage with comments and DMs
Capture in-clinic photo and video content for storytelling and campaigns
Send patient newsletters and updates via Flodesk (training provided)
Support the planning and promotion of events, workshops, and open houses
Partner with clinicians and staff to ensure seamless patient flow
Prepare materials, signage, and event setups as needed
Share patient feedback and marketing insights during team meetings
You’ll Thrive in This Role If You:
Love connecting with people and making them feel cared for
Are dependable, organized, and proactive
Communicate clearly and warmly — in person and in writing
Have experience in hospitality, wellness, or healthcare environments
Enjoy storytelling, marketing, and creating meaningful experiences
Are comfortable learning new systems (POS, Acuity scheduling, Flodesk, Canva, etc.)
Growth and Development
Mentorship in wellness marketing, patient experience, and longevity operations
Opportunity to grow into a Patient Experience Manager or Marketing Manager role
Access to select recovery services and educational resources
Compensation and Schedule
Full‑time, on‑site in Chapel Hill
Competitive pay commensurate with experience
40 hours, with occasional weekend events
$48,525.83 – $70,439.71 a year, commensurate with experience – Full‑time
Employee perks may include:
Complimentary access to select recovery services (compression, red light)
Staff wellness credit toward supplements or IV treatments
Continuing education opportunities in wellness and longevity
Team wellness challenges and events
To Apply Send your résumé and a short note about why this role is an excellent fit for you to hello@carolinalongevity.com
#J-18808-Ljbffr
We’re a small, motivated team passionate about helping people live with energy, purpose, and clarity. Every detail of the patient experience matters here — from how we greet guests to how we tell our story. We’re looking for someone who shares that same care, professionalism, and enthusiasm for health and longevity.
We’re hiring a
Patient Experience & Marketing Coordinator
who brings warmth, professionalism, and energy to every interaction. This person will be the front-of-house face and voice of the practice — welcoming patients, coordinating front desk operations, guiding members through recovery services, managing retail sales, and supporting day-to-day marketing initiatives under the direction of our brand strategist.
Key Responsibilities:
Patient Experience and Front Desk
Create an exceptional first impression for all patients and guests
Manage scheduling, calls, texts, and emails with professionalism and care
Handle check‑in/check‑out, payments, and patient follow‑ups
Support membership onboarding and renewals
Maintain a calm, organized, and welcoming environment throughout the clinic
Recovery Services Support
Set up and guide members through recovery services, including: compression therapy (Hyperice) and red light therapy
Ensure proper sanitization and equipment setup between sessions
Educate patients on service benefits (training provided)
Monitor client comfort and satisfaction throughout each visit
Manage front-desk retail offerings (Elite Recovery drinks, snacks, and wellness products)
Restock inventory and maintain visually appealing displays
Track sales, suggest reorders, and support in-clinic promotions
Educate patients on product benefits and support add‑on sales
Marketing and Communications
Execute daily and weekly marketing initiatives under brand strategist direction
Schedule and post social media content; engage with comments and DMs
Capture in-clinic photo and video content for storytelling and campaigns
Send patient newsletters and updates via Flodesk (training provided)
Support the planning and promotion of events, workshops, and open houses
Partner with clinicians and staff to ensure seamless patient flow
Prepare materials, signage, and event setups as needed
Share patient feedback and marketing insights during team meetings
You’ll Thrive in This Role If You:
Love connecting with people and making them feel cared for
Are dependable, organized, and proactive
Communicate clearly and warmly — in person and in writing
Have experience in hospitality, wellness, or healthcare environments
Enjoy storytelling, marketing, and creating meaningful experiences
Are comfortable learning new systems (POS, Acuity scheduling, Flodesk, Canva, etc.)
Growth and Development
Mentorship in wellness marketing, patient experience, and longevity operations
Opportunity to grow into a Patient Experience Manager or Marketing Manager role
Access to select recovery services and educational resources
Compensation and Schedule
Full‑time, on‑site in Chapel Hill
Competitive pay commensurate with experience
40 hours, with occasional weekend events
$48,525.83 – $70,439.71 a year, commensurate with experience – Full‑time
Employee perks may include:
Complimentary access to select recovery services (compression, red light)
Staff wellness credit toward supplements or IV treatments
Continuing education opportunities in wellness and longevity
Team wellness challenges and events
To Apply Send your résumé and a short note about why this role is an excellent fit for you to hello@carolinalongevity.com
#J-18808-Ljbffr