PHD
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Manager, Media Operations
role at
PHD .
PHD is a global communications planning and media buying agency network delivering smart strategic thinking and creative innovation for the world’s leading brands. Brilliant media thinking is in our DNA. A culture of thought‑leadership, creativity and innovation has seen us grow from a challenger agency in the UK to a global leader with over 6,000 employees in more than 100 offices worldwide.
Who we’re looking for: We are seeking a superstar who wants to continue their career journey in media and is an organizer by nature. You will understand ad‑tech and mar‑tech platforms, digital partners, and be curious and self‑learning about the industry’s solutions and spaces. You have a keen affinity for the value of data‑backed media plans, push for what is right, and challenge our teams to get out of their comfort zone in pursuit of brilliant ideas. A solution‑seeker who always looks on the bright side and is willing to jump over obstacles to bring the work from good to great. At PHD, we value tireless optimists, happy warriors, and fearless collaborators who bring contagious energy.
The opportunity: You will be joining the PHD Media Ops team, a center of excellence built to enable our people with process backed by technology. This group ensures that PHD delivers exceptional, trustworthy advertising and unlocks the data needed to optimize performance and maintain reputation. Media Operations needs to advance beyond tactical trafficking to a strategic imperative focused on distributing our brands safely, respecting consumer privacy, and capitalizing on complex auction markets, while fully supporting our technological, tactical, and financial operations.
Our expectations of you: You will be crucial to the operations team’s goal to set and govern process, and you may be tagged in to help with important media launches and client deliverables due. Collaboration, an open mind, and the ability to raise a hand quickly are key. You work closely with internal PHD teams and have exposure to clients.
Areas of Responsibility
Serve as expert resource for ad operations/ad technology practices and requirements to drive quality digital data creation and utilization.
Manage and increase the effectiveness and efficiency of teams through improvements to each department’s day‑to‑day functions.
Create and maintain processes and documentation surrounding operations, requirements, and workflows to facilitate global/regional/market level delivery to standards.
Identify and support opportunities in development of processes, standards, and innovative solutions across Media Ops focus areas.
Collaborate across account teams (Strategy, Investment, BPMs, Legal, Finance, MarSci, Ad Ops), and develop an understanding of the processes and tools used across departments.
Maintain productive collaboration across regional, local, and offshore teams.
Understand and communicate best practices related to the media‑buying process across the agency.
Maintain/create trackers and reports to ensure the Media Ops team delivers on operational KPI’s (SLA’s against TAT’s, data quality, error resolution).
Support data governance and data quality initiatives across global, regional, and offshore teams.
Assist in the creation and communication of planning guidelines, financial guidelines and roadmaps (templates, ways to work, best‑in‑class methods, etc.).
Facilitate budget management procedures and policies across the account.
Assist Strategy and Investment teams with developing standardization of budget processes to track towards reporting and finance goals.
Proactively monitor projects and delivery status, escalated delivery and technical issues, and optimize workflows to meet operational initiatives.
What you’ll need to succeed
At least 3 years of relative media experience. Proficiency in digital or ad operations is a plus.
Passion for learning.
Self‑starting nature.
Proficient in Microsoft suite of tools (Excel, PowerPoint, Word, etc.).
Understanding of our industry and how technology, data and operational best practices will benefit our clients.
Ability to work in an agile manner in a rapidly changing requirements environment.
Passion for process development and documentation creation.
Analytical mind with problem‑solving capabilities and aptitude.
Understanding of marketing/ad technology data and relationship to marketing processes.
Excellent analytical and planning skills; quantitative, organizational, written/verbal communication skills; ability to work well independently and within a team, with strong follow‑through.
Skills
Experience with Media databases (MediaOcean (Prisma), DDS, MediaTools (Guideline)).
Proven success in motivating and supervising staff, and managing internal and external partners.
Ability to coordinate with teams to manage/understand a variety of campaign budgets and timelines.
Comfortable communicating, training, and collaborating with various levels of PHD team members, clients, and vendors.
Solid verbal and written communication skills.
Proven ability to be organized and multi‑tasking capabilities with strict attention to detail.
Comfortable working in a fast‑paced, ever‑changing environment.
Comfortable compiling information to aid in developing lasting, scalable processes and solutions.
Flexibility in analyzing, understanding, and managing various forms of data.
The outcomes we will celebrate Strong client relationships, admiring teammates, congenial communication, more effective plans, positive vibes, industry awards, strong agency partnerships.
Who you’ll partner with You’ll work hand in hand with the Media Operations Manager and team, as well as with your PHD counterparts on Strategy, Planning, Investment and Finance.
What you can expect The chance to grow the agency and yourself. Freedom to collaborate with over 4,000 colleagues in 80+ offices worldwide. The ability to be brave, try new things and help continue to grow our digital offering. A place that cares about your personal passions just as much as your work.
Compensation Range: $50,000—$95,000 USD. This role is hybrid, requiring three (3) days per week in the office. The remaining two (2) days may be worked remotely. Specific in‑office days will be discussed during the interview process, with flexibility to align with team needs. The number or required in‑office days may be adjusted over time.
For this role, benefits include: health insurance, vision insurance, dental insurance, 401(k), Healthcare Flexible Spending Account, Dependent Care Flexible Spending Account, vacation days, sick days, personal days, paid parental leave, paid medical leave, and STD/LTD insurance benefits.
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Manager, Media Operations
role at
PHD .
PHD is a global communications planning and media buying agency network delivering smart strategic thinking and creative innovation for the world’s leading brands. Brilliant media thinking is in our DNA. A culture of thought‑leadership, creativity and innovation has seen us grow from a challenger agency in the UK to a global leader with over 6,000 employees in more than 100 offices worldwide.
Who we’re looking for: We are seeking a superstar who wants to continue their career journey in media and is an organizer by nature. You will understand ad‑tech and mar‑tech platforms, digital partners, and be curious and self‑learning about the industry’s solutions and spaces. You have a keen affinity for the value of data‑backed media plans, push for what is right, and challenge our teams to get out of their comfort zone in pursuit of brilliant ideas. A solution‑seeker who always looks on the bright side and is willing to jump over obstacles to bring the work from good to great. At PHD, we value tireless optimists, happy warriors, and fearless collaborators who bring contagious energy.
The opportunity: You will be joining the PHD Media Ops team, a center of excellence built to enable our people with process backed by technology. This group ensures that PHD delivers exceptional, trustworthy advertising and unlocks the data needed to optimize performance and maintain reputation. Media Operations needs to advance beyond tactical trafficking to a strategic imperative focused on distributing our brands safely, respecting consumer privacy, and capitalizing on complex auction markets, while fully supporting our technological, tactical, and financial operations.
Our expectations of you: You will be crucial to the operations team’s goal to set and govern process, and you may be tagged in to help with important media launches and client deliverables due. Collaboration, an open mind, and the ability to raise a hand quickly are key. You work closely with internal PHD teams and have exposure to clients.
Areas of Responsibility
Serve as expert resource for ad operations/ad technology practices and requirements to drive quality digital data creation and utilization.
Manage and increase the effectiveness and efficiency of teams through improvements to each department’s day‑to‑day functions.
Create and maintain processes and documentation surrounding operations, requirements, and workflows to facilitate global/regional/market level delivery to standards.
Identify and support opportunities in development of processes, standards, and innovative solutions across Media Ops focus areas.
Collaborate across account teams (Strategy, Investment, BPMs, Legal, Finance, MarSci, Ad Ops), and develop an understanding of the processes and tools used across departments.
Maintain productive collaboration across regional, local, and offshore teams.
Understand and communicate best practices related to the media‑buying process across the agency.
Maintain/create trackers and reports to ensure the Media Ops team delivers on operational KPI’s (SLA’s against TAT’s, data quality, error resolution).
Support data governance and data quality initiatives across global, regional, and offshore teams.
Assist in the creation and communication of planning guidelines, financial guidelines and roadmaps (templates, ways to work, best‑in‑class methods, etc.).
Facilitate budget management procedures and policies across the account.
Assist Strategy and Investment teams with developing standardization of budget processes to track towards reporting and finance goals.
Proactively monitor projects and delivery status, escalated delivery and technical issues, and optimize workflows to meet operational initiatives.
What you’ll need to succeed
At least 3 years of relative media experience. Proficiency in digital or ad operations is a plus.
Passion for learning.
Self‑starting nature.
Proficient in Microsoft suite of tools (Excel, PowerPoint, Word, etc.).
Understanding of our industry and how technology, data and operational best practices will benefit our clients.
Ability to work in an agile manner in a rapidly changing requirements environment.
Passion for process development and documentation creation.
Analytical mind with problem‑solving capabilities and aptitude.
Understanding of marketing/ad technology data and relationship to marketing processes.
Excellent analytical and planning skills; quantitative, organizational, written/verbal communication skills; ability to work well independently and within a team, with strong follow‑through.
Skills
Experience with Media databases (MediaOcean (Prisma), DDS, MediaTools (Guideline)).
Proven success in motivating and supervising staff, and managing internal and external partners.
Ability to coordinate with teams to manage/understand a variety of campaign budgets and timelines.
Comfortable communicating, training, and collaborating with various levels of PHD team members, clients, and vendors.
Solid verbal and written communication skills.
Proven ability to be organized and multi‑tasking capabilities with strict attention to detail.
Comfortable working in a fast‑paced, ever‑changing environment.
Comfortable compiling information to aid in developing lasting, scalable processes and solutions.
Flexibility in analyzing, understanding, and managing various forms of data.
The outcomes we will celebrate Strong client relationships, admiring teammates, congenial communication, more effective plans, positive vibes, industry awards, strong agency partnerships.
Who you’ll partner with You’ll work hand in hand with the Media Operations Manager and team, as well as with your PHD counterparts on Strategy, Planning, Investment and Finance.
What you can expect The chance to grow the agency and yourself. Freedom to collaborate with over 4,000 colleagues in 80+ offices worldwide. The ability to be brave, try new things and help continue to grow our digital offering. A place that cares about your personal passions just as much as your work.
Compensation Range: $50,000—$95,000 USD. This role is hybrid, requiring three (3) days per week in the office. The remaining two (2) days may be worked remotely. Specific in‑office days will be discussed during the interview process, with flexibility to align with team needs. The number or required in‑office days may be adjusted over time.
For this role, benefits include: health insurance, vision insurance, dental insurance, 401(k), Healthcare Flexible Spending Account, Dependent Care Flexible Spending Account, vacation days, sick days, personal days, paid parental leave, paid medical leave, and STD/LTD insurance benefits.
Review Our Recruitment Privacy Notice
#J-18808-Ljbffr