Disney Parks and Resorts
Job Summary
Join the dynamic Communications & Public Affairs team at Disney Consumer Products (DCP), where storytelling meets strategy. The Communications Manager, External Communications plays a pivotal role in shaping and executing media relations campaigns that elevate Disney's consumer products, games, and publishing businesses. This role reports to the Manager of External Communications and will collaborate across teams to protect and enhance the reputation of DCP through proactive storytelling and strategic issues management. The Manager is a creative, data-driven communicator with a passion for media, a sharp eye for emerging trends, and a strong foundation in public affairs. This role is ideal for someone who thrives in a fast-paced environment, is naturally curious, and excels at translating complex information into compelling narratives. Key Responsibilities
Develop and implement strategic media relations campaigns that support business priorities and reinforce Disney's reputation globally. Cultivate and maintain relationships with journalists, editors, influencers, and content creators across traditional and emerging platforms. Identify and pitch reputation-enhancing stories that highlight DCP's innovation, values, and impact. Serve as a trusted advisor on issues management and crisis communications, providing timely, strategic counsel and support. Monitor media trends and sentiment across traditional and social platforms to inform strategy and identify opportunities or risks. Collaborate with internal teams-including Executive and Internal Communications, Corporate Citizenship, Marketing, and Franchise-to ensure alignment and integration of messaging. Support the development and implementation of national and global issues management frameworks and tools. Conduct research and produce actionable insights through media monitoring and social listening. Contribute to high-visibility projects and cross-functional initiatives as assigned. This role participates in an on-call rotation to support media inquiries, issues management, and operational communications outside of regular business hours. Basic Qualifications
Minimum 5 years of experience in communications, public relations, or media relations, preferably with a global brand or agency. Demonstrated experience in media pitching and cultivating relationships with journalists and media outlets. Proven track record in issues management and crisis communications. Exceptional writing and storytelling skills, with the ability to tailor messaging for diverse audiences. Strong strategic thinking and problem-solving abilities. Experience with media monitoring and analytics tools; ability to synthesize data into insights. Highly organized, with excellent project management skills and attention to detail. Flexible and adaptable, with a collaborative, solutions-oriented mindset. Preferred Qualifications
Experience in the entertainment, consumer products, games or publishing industries. Familiarity with advanced media monitoring platforms such as Netbase Quid. Education
Bachelor's degree in Communications, Public Relations, Journalism, or a related field. About Disney Experiences
Disney Experiences brings the magic of Disney stories and franchises to life through theme parks, resorts, cruise ships, unique vacation experiences, products and more around the world. Disney shines in the travel industry with six resort destinations in the United States, Europe and Asia; a top-rated cruise line; a popular vacation ownership program; and an award-winning guided family adventure business. Plus, Disney's global consumer products operations include the world's leading licensing business; the world's largest children's publishing brands; one of the world's largest licensors of games across all platforms; and Disney store locations around the world and on the web. About The Walt Disney Company
The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney's stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished. Equal Opportunity Statement
Disney Consumer Prod & Interactive Media is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.
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Join the dynamic Communications & Public Affairs team at Disney Consumer Products (DCP), where storytelling meets strategy. The Communications Manager, External Communications plays a pivotal role in shaping and executing media relations campaigns that elevate Disney's consumer products, games, and publishing businesses. This role reports to the Manager of External Communications and will collaborate across teams to protect and enhance the reputation of DCP through proactive storytelling and strategic issues management. The Manager is a creative, data-driven communicator with a passion for media, a sharp eye for emerging trends, and a strong foundation in public affairs. This role is ideal for someone who thrives in a fast-paced environment, is naturally curious, and excels at translating complex information into compelling narratives. Key Responsibilities
Develop and implement strategic media relations campaigns that support business priorities and reinforce Disney's reputation globally. Cultivate and maintain relationships with journalists, editors, influencers, and content creators across traditional and emerging platforms. Identify and pitch reputation-enhancing stories that highlight DCP's innovation, values, and impact. Serve as a trusted advisor on issues management and crisis communications, providing timely, strategic counsel and support. Monitor media trends and sentiment across traditional and social platforms to inform strategy and identify opportunities or risks. Collaborate with internal teams-including Executive and Internal Communications, Corporate Citizenship, Marketing, and Franchise-to ensure alignment and integration of messaging. Support the development and implementation of national and global issues management frameworks and tools. Conduct research and produce actionable insights through media monitoring and social listening. Contribute to high-visibility projects and cross-functional initiatives as assigned. This role participates in an on-call rotation to support media inquiries, issues management, and operational communications outside of regular business hours. Basic Qualifications
Minimum 5 years of experience in communications, public relations, or media relations, preferably with a global brand or agency. Demonstrated experience in media pitching and cultivating relationships with journalists and media outlets. Proven track record in issues management and crisis communications. Exceptional writing and storytelling skills, with the ability to tailor messaging for diverse audiences. Strong strategic thinking and problem-solving abilities. Experience with media monitoring and analytics tools; ability to synthesize data into insights. Highly organized, with excellent project management skills and attention to detail. Flexible and adaptable, with a collaborative, solutions-oriented mindset. Preferred Qualifications
Experience in the entertainment, consumer products, games or publishing industries. Familiarity with advanced media monitoring platforms such as Netbase Quid. Education
Bachelor's degree in Communications, Public Relations, Journalism, or a related field. About Disney Experiences
Disney Experiences brings the magic of Disney stories and franchises to life through theme parks, resorts, cruise ships, unique vacation experiences, products and more around the world. Disney shines in the travel industry with six resort destinations in the United States, Europe and Asia; a top-rated cruise line; a popular vacation ownership program; and an award-winning guided family adventure business. Plus, Disney's global consumer products operations include the world's leading licensing business; the world's largest children's publishing brands; one of the world's largest licensors of games across all platforms; and Disney store locations around the world and on the web. About The Walt Disney Company
The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney's stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished. Equal Opportunity Statement
Disney Consumer Prod & Interactive Media is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.
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