UI Health
Program Services Specialist - UI Health, Psychiatry Clinic
UI Health, Chicago, Illinois, United States, 60290
Program Services Specialist - UI Health, Psychiatry Clinic
Hiring Department : Psychiatry Center
Location : Chicago, IL USA
Requisition ID : 1037943
FTE : 1
Work Schedule : 9AM - 5PM
Shift : Days
# of Positions : 1
Workplace Type : On‑Site
Posting Close Date : November 27, 2025
Salary Range : $24.60 - 39.10 / Hourly Wage
The University of Illinois Hospital & Health Sciences System (UI Health) provides comprehensive care, education, and research to the people of Illinois and beyond. As part of the University of Illinois Chicago (UIC), UI Health comprises a clinical enterprise that includes a Joint Commission‑accredited tertiary care hospital, outpatient clinics, and the Mile Square Health Center network of federally qualified health centers. It also includes the seven UIC health science colleges: the College of Applied Health Sciences; the College of Dentistry; the School of Public Health; the Jane Addams College of Social Work; and the Colleges of Medicine, Pharmacy, and Nursing, including regional campuses in Peoria, Quad Cities, Rockford, Springfield, and Urbana. UI Health is dedicated to the pursuit of health equity.
Learn more .
This position is eligible for benefits, including health, dental, vision, life insurance, a retirement plan, paid time off, and tuition waivers for employees and dependents.
Responsibilities and Duties
Interview and assess the needs of each patient served by various specialty programs within the Department of Psychiatry.
Coordinate appropriate program education for each scheduled patient.
Collaborate with other professional staff to ensure all specialty program patient needs are met.
Recognize psychiatric characteristics of a variety of age/backgrounds to assess acuity and make scheduling recommendations based on telephone encounters.
Schedule incoming patients/callers into the most appropriate psychiatric specialty clinics.
Maintain working knowledge of services and providers in the Department of Psychiatry and outside referrals to accurately schedule new patients.
Identify psychiatric crisis calls and connect with licensed clinicians or refer out to outside resources.
Manage various forms of communication (phone, email, fax, patient notes) with working knowledge of EPIC and documenting the patient encounter in the EMR.
Respond to complex inquiries related to scope of services, policies, and procedures for new patients seeking initial appointments.
Inform clinic manager of problems related to physician appointment coverage, overbooking, and patient complaints.
Document the disposition of internal hospital referrals in Epic to communicate effectively across disciplines.
Maintain working knowledge of health insurance plans and provide verification and clearance for initial appointments to ensure accurate billing.
Obtain medical information from other agencies/physicians prior to clinical visits.
Perform other related duties and participate in special projects as assigned.
Minimum Qualifications Required
Any one or combination totaling three (3) years (36 months) from the categories below:
Coursework in social work or behavioral sciences, or a closely related field (see conversion table): 30 semester hours = 1 year; Associate’s Degree = 18 months; 90 semester hours = 2 years; Bachelor’s Degree = 3 years.
Progressively more responsible work experience in social services/counseling at a paraprofessional level under qualified supervision.
Preferred Qualifications
Demonstrated experience triaging and working with psychiatric patients.
To Apply For fullest consideration click the
Apply Now
button. Please fully complete all sections of the online application including your complete work history with specific duties and responsibilities for each position. Upload a resume, cover letter, certifications, licensures, transcripts, and diplomas. Once submitted, you cannot make changes; to revise, withdraw and reapply. Do not reapply after the posting close date. Illinois residency is required within 180 days of employment.
Equal Opportunity Employment The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates.
Non‑discrimination statement
and required background check information are available. The University provides accommodations to applicants and employees.
Request an Accommodation .
Benefits Eligible benefits include health, dental, vision, life insurance, retirement plan, paid time off, and tuition waivers for employees and dependents.
#J-18808-Ljbffr
The University of Illinois Hospital & Health Sciences System (UI Health) provides comprehensive care, education, and research to the people of Illinois and beyond. As part of the University of Illinois Chicago (UIC), UI Health comprises a clinical enterprise that includes a Joint Commission‑accredited tertiary care hospital, outpatient clinics, and the Mile Square Health Center network of federally qualified health centers. It also includes the seven UIC health science colleges: the College of Applied Health Sciences; the College of Dentistry; the School of Public Health; the Jane Addams College of Social Work; and the Colleges of Medicine, Pharmacy, and Nursing, including regional campuses in Peoria, Quad Cities, Rockford, Springfield, and Urbana. UI Health is dedicated to the pursuit of health equity.
Learn more .
This position is eligible for benefits, including health, dental, vision, life insurance, a retirement plan, paid time off, and tuition waivers for employees and dependents.
Responsibilities and Duties
Interview and assess the needs of each patient served by various specialty programs within the Department of Psychiatry.
Coordinate appropriate program education for each scheduled patient.
Collaborate with other professional staff to ensure all specialty program patient needs are met.
Recognize psychiatric characteristics of a variety of age/backgrounds to assess acuity and make scheduling recommendations based on telephone encounters.
Schedule incoming patients/callers into the most appropriate psychiatric specialty clinics.
Maintain working knowledge of services and providers in the Department of Psychiatry and outside referrals to accurately schedule new patients.
Identify psychiatric crisis calls and connect with licensed clinicians or refer out to outside resources.
Manage various forms of communication (phone, email, fax, patient notes) with working knowledge of EPIC and documenting the patient encounter in the EMR.
Respond to complex inquiries related to scope of services, policies, and procedures for new patients seeking initial appointments.
Inform clinic manager of problems related to physician appointment coverage, overbooking, and patient complaints.
Document the disposition of internal hospital referrals in Epic to communicate effectively across disciplines.
Maintain working knowledge of health insurance plans and provide verification and clearance for initial appointments to ensure accurate billing.
Obtain medical information from other agencies/physicians prior to clinical visits.
Perform other related duties and participate in special projects as assigned.
Minimum Qualifications Required
Any one or combination totaling three (3) years (36 months) from the categories below:
Coursework in social work or behavioral sciences, or a closely related field (see conversion table): 30 semester hours = 1 year; Associate’s Degree = 18 months; 90 semester hours = 2 years; Bachelor’s Degree = 3 years.
Progressively more responsible work experience in social services/counseling at a paraprofessional level under qualified supervision.
Preferred Qualifications
Demonstrated experience triaging and working with psychiatric patients.
To Apply For fullest consideration click the
Apply Now
button. Please fully complete all sections of the online application including your complete work history with specific duties and responsibilities for each position. Upload a resume, cover letter, certifications, licensures, transcripts, and diplomas. Once submitted, you cannot make changes; to revise, withdraw and reapply. Do not reapply after the posting close date. Illinois residency is required within 180 days of employment.
Equal Opportunity Employment The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates.
Non‑discrimination statement
and required background check information are available. The University provides accommodations to applicants and employees.
Request an Accommodation .
Benefits Eligible benefits include health, dental, vision, life insurance, retirement plan, paid time off, and tuition waivers for employees and dependents.
#J-18808-Ljbffr