Transcend Solutions
Schedule:
Hybrid, Monday-Thursday Onsite; Friday WFH.
NO C2C due to client restrictions
Top Skills
Instructional Design
Graphic Design
Position Summary Our client is looking for a talented instructional designer to lead the design, development, and planning of the delivery of large‑scale learning projects including national events, e‑learning projects, face‑to‑face and virtual courses, and any ad‑hoc requests that will enhance our channel relationships and our client’s position in the marketplace. This individual will think outside the box to tap into all modalities of learning. They will work collaboratively and strategically under minimal supervision, alongside peer groups across accounts, global retail strategy and learning architecture, global content design, and sales delivery and enablement teams. Holistically, this individual will provide end‑to‑end customized learning solutions, based on the respective accounts they are supporting.
Responsibilities
Lead the content management process including instructional design and delivery to internal and external partners.
Understand the need for media engagement and how, when, where to use it.
Partner with external clients and business partners to translate business performance needs into learning and development solutions.
Design and manage execution of account specific training.
Collaborate with Channel Operations to work with Carrier customers to fulfill device training requirements.
Proactively collect and aggregate consumer, business and account‑specific insights to uncover areas of opportunity.
Leverage insights in conjunction with learning methodology to ideate, create and deliver relevant account‑specific training modules.
Use data to measure account training effectiveness and create a proposed strategy to drive incremental sell‑out.
Attend weekly account staff meetings to help drive monthly priorities and actions needed from the field sales organization.
Serve as primary training POC for Channel Operations team.
Work in a collaborative manner with various client functional areas to execute strategic “Go to Market” direction.
Collaborate on business planning sessions with Channel Operations leadership.
Partner with field organization on local activity support.
Build presentations and rapid development materials in various brand formats.
Apply expert‑level experience with Adobe Creative Suite (InDesign), Articulate Storyline, Photoshop, and Captivate.
We Are Looking For
Creative: Experience Design and ability to create simulated learning in addition to other modalities.
Collaborative: Ability to work closely with SMEs, gain business acumen, understand what is needed to drive success in a timely manner, and a “solve for yes” attitude.
Adaptable: ability to switch gears due to the demand of the business to meet new deadlines.
Thorough: ability to condense content in a concise and understandable format for audience.
Necessary Skills and Attributes
Develop and maintain excellent working relationships with all appropriate levels within and outside the company.
Demonstrate competency in oral and written communication for internal and external personnel at all levels.
Work independently and in a team environment to achieve goals and complete assignments within established time frames.
Positive and creative mindset and willingness to be open to development from peers and leadership.
Impeccable oral, verbal, and written communication and presentation skills.
Demonstrate excellence in time management and follow up to ensure meeting on time deliverables.
Background / Experience
Must be okay with traveling up to 50% of the time.
High School Diploma or equivalent with 8+ years of directly related experience or bachelor’s degree with 6+ years of experience is preferred.
Prior experience includes developing and planning employee training programs. Line of sight to Go‑to‑Market and product training is a plus.
Experience in the telecommunications and/or wireless industry requiring training management, account management, program management, project management, or equivalent work experience.
Prior account management experience is preferred with a proven track record in building an account strategy.
Experience with e‑Learning authoring tools such as Storyline and/or Adobe Captivate.
Proficiency with Articulate Storyline, Microsoft Office products, including Excel, Word, Outlook, PowerPoint, Adobe InDesign, Photoshop and Illustrator.
Experience in Captivate, Camtasia, Flash, HTML5, Adobe Acrobat X Pro is a plus.
Demonstrated ability to build graphics and rapid video development is also a plus.
Understands Adult Learning Theory and Methodology.
Understands how to leverage Kirkpatrick’s Learning Evaluation and Effectiveness model.
#J-18808-Ljbffr
Hybrid, Monday-Thursday Onsite; Friday WFH.
NO C2C due to client restrictions
Top Skills
Instructional Design
Graphic Design
Position Summary Our client is looking for a talented instructional designer to lead the design, development, and planning of the delivery of large‑scale learning projects including national events, e‑learning projects, face‑to‑face and virtual courses, and any ad‑hoc requests that will enhance our channel relationships and our client’s position in the marketplace. This individual will think outside the box to tap into all modalities of learning. They will work collaboratively and strategically under minimal supervision, alongside peer groups across accounts, global retail strategy and learning architecture, global content design, and sales delivery and enablement teams. Holistically, this individual will provide end‑to‑end customized learning solutions, based on the respective accounts they are supporting.
Responsibilities
Lead the content management process including instructional design and delivery to internal and external partners.
Understand the need for media engagement and how, when, where to use it.
Partner with external clients and business partners to translate business performance needs into learning and development solutions.
Design and manage execution of account specific training.
Collaborate with Channel Operations to work with Carrier customers to fulfill device training requirements.
Proactively collect and aggregate consumer, business and account‑specific insights to uncover areas of opportunity.
Leverage insights in conjunction with learning methodology to ideate, create and deliver relevant account‑specific training modules.
Use data to measure account training effectiveness and create a proposed strategy to drive incremental sell‑out.
Attend weekly account staff meetings to help drive monthly priorities and actions needed from the field sales organization.
Serve as primary training POC for Channel Operations team.
Work in a collaborative manner with various client functional areas to execute strategic “Go to Market” direction.
Collaborate on business planning sessions with Channel Operations leadership.
Partner with field organization on local activity support.
Build presentations and rapid development materials in various brand formats.
Apply expert‑level experience with Adobe Creative Suite (InDesign), Articulate Storyline, Photoshop, and Captivate.
We Are Looking For
Creative: Experience Design and ability to create simulated learning in addition to other modalities.
Collaborative: Ability to work closely with SMEs, gain business acumen, understand what is needed to drive success in a timely manner, and a “solve for yes” attitude.
Adaptable: ability to switch gears due to the demand of the business to meet new deadlines.
Thorough: ability to condense content in a concise and understandable format for audience.
Necessary Skills and Attributes
Develop and maintain excellent working relationships with all appropriate levels within and outside the company.
Demonstrate competency in oral and written communication for internal and external personnel at all levels.
Work independently and in a team environment to achieve goals and complete assignments within established time frames.
Positive and creative mindset and willingness to be open to development from peers and leadership.
Impeccable oral, verbal, and written communication and presentation skills.
Demonstrate excellence in time management and follow up to ensure meeting on time deliverables.
Background / Experience
Must be okay with traveling up to 50% of the time.
High School Diploma or equivalent with 8+ years of directly related experience or bachelor’s degree with 6+ years of experience is preferred.
Prior experience includes developing and planning employee training programs. Line of sight to Go‑to‑Market and product training is a plus.
Experience in the telecommunications and/or wireless industry requiring training management, account management, program management, project management, or equivalent work experience.
Prior account management experience is preferred with a proven track record in building an account strategy.
Experience with e‑Learning authoring tools such as Storyline and/or Adobe Captivate.
Proficiency with Articulate Storyline, Microsoft Office products, including Excel, Word, Outlook, PowerPoint, Adobe InDesign, Photoshop and Illustrator.
Experience in Captivate, Camtasia, Flash, HTML5, Adobe Acrobat X Pro is a plus.
Demonstrated ability to build graphics and rapid video development is also a plus.
Understands Adult Learning Theory and Methodology.
Understands how to leverage Kirkpatrick’s Learning Evaluation and Effectiveness model.
#J-18808-Ljbffr