Four Seasons Hotels and Resorts
Reservations & Communications Agent
Four Seasons Hotels and Resorts, Scottsdale, Arizona, us, 85261
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Communications Agent
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Four Seasons Hotels and Resorts About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. About the location
Desert romance meets outdoor adventure. Experience timeless beauty in our adobe casitas with a backyard full of saguaro cacti, dramatic valleys and the iconic Pinnacle Peak. Discover Scottsdale’s vibrant Native American art, history and Old West lore. With the property as your adventure basecamp, explore the nearby area, including two championship golf courses a quick shuttle away. Locally inspired spa treatments, a bi-level pool and authentic Southwest cuisine set the stage for a restorative desert escape. About the Role
The
Communications Agent
at the Four Seasons Resort Scottsdale acts as the communication hub for the operations departments. Answers and directs phone calls, manages chat, monitors HotSOS, books restaurant reservations, and assists the reservations process in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all Four Seasons’ policies. What You Will Do
Answers phone inquiries in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions. Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Utilizes and ensures proper working condition of the telephone switchboard, the hotel computer systems (e.g. Opera, OpenTable, Golden, HotSOS, Chat). Works harmoniously with reservations department to effectively assist in pre-arrival communication and booking outlet/activities. Assists with the communication in the event of an emergency situation in an efficient and professional manner. Accepts and delivers wake-up calls and messages in a timely manner. What You Bring
Previous experience in a similar position within a hotel or a resort preferred. Must have great customer service skills as well as phone and computer knowledge. Excellent English communication skills are required; other language skills are a plus. Candidate must be able to multitask and have a flexible schedule that will enable them to work both afternoon/evening shifts as well as weekends and holidays. Schedule & Hours
Full Time Typically 1:30PM - 10PM Flexibility to work early mornings, evenings, weekends and holidays This is an on-site position and does not offer remote work options. What We Offer
Energizing Employee Culture where you are encouraged to be your true self Comprehensive learning and development programs to help you master your craft Inclusive and diverse employee engagement events all year-round Exclusive discount and travel programs with Four Seasons Competitive wages and benefits (Medical, Dental, Vision and Retirement Plan) And so much more Candidates must have valid work authorization for the U.S. EEOC: Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the EEOC poster please visit the official EEOC website. Don’t miss this opportunity to be part of our award-winning team, while developing your career with the world’s leading luxury hotel company. We look forward to receiving your application.
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Communications Agent
role at
Four Seasons Hotels and Resorts About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. About the location
Desert romance meets outdoor adventure. Experience timeless beauty in our adobe casitas with a backyard full of saguaro cacti, dramatic valleys and the iconic Pinnacle Peak. Discover Scottsdale’s vibrant Native American art, history and Old West lore. With the property as your adventure basecamp, explore the nearby area, including two championship golf courses a quick shuttle away. Locally inspired spa treatments, a bi-level pool and authentic Southwest cuisine set the stage for a restorative desert escape. About the Role
The
Communications Agent
at the Four Seasons Resort Scottsdale acts as the communication hub for the operations departments. Answers and directs phone calls, manages chat, monitors HotSOS, books restaurant reservations, and assists the reservations process in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all Four Seasons’ policies. What You Will Do
Answers phone inquiries in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions. Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Utilizes and ensures proper working condition of the telephone switchboard, the hotel computer systems (e.g. Opera, OpenTable, Golden, HotSOS, Chat). Works harmoniously with reservations department to effectively assist in pre-arrival communication and booking outlet/activities. Assists with the communication in the event of an emergency situation in an efficient and professional manner. Accepts and delivers wake-up calls and messages in a timely manner. What You Bring
Previous experience in a similar position within a hotel or a resort preferred. Must have great customer service skills as well as phone and computer knowledge. Excellent English communication skills are required; other language skills are a plus. Candidate must be able to multitask and have a flexible schedule that will enable them to work both afternoon/evening shifts as well as weekends and holidays. Schedule & Hours
Full Time Typically 1:30PM - 10PM Flexibility to work early mornings, evenings, weekends and holidays This is an on-site position and does not offer remote work options. What We Offer
Energizing Employee Culture where you are encouraged to be your true self Comprehensive learning and development programs to help you master your craft Inclusive and diverse employee engagement events all year-round Exclusive discount and travel programs with Four Seasons Competitive wages and benefits (Medical, Dental, Vision and Retirement Plan) And so much more Candidates must have valid work authorization for the U.S. EEOC: Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the EEOC poster please visit the official EEOC website. Don’t miss this opportunity to be part of our award-winning team, while developing your career with the world’s leading luxury hotel company. We look forward to receiving your application.
#J-18808-Ljbffr