Polish Speaking Customer Service for Social Media industry

Mercier Consultancy Europe

is excited to announce an opening for a Polish Speaking Customer Service Agent in the Social Media industry. In this dynamic role, you will support our Polish-speaking users by addressing their inquiries and concerns related to social media platforms and services. Your responsibilities will include providing assistance with account management, content moderation, and community engagement. If you are passionate about social media, enjoy helping people, and possess strong communication skills, we would love to welcome you to our team! Responsibilities

Deliver outstanding customer service in Polish for inquiries related to social media platforms. Assist users with account setup, recovery, and management. Provide guidance on platform features, policies, and best practices. Resolve user complaints and issues promptly and professionally. Monitor and engage with the online community to ensure a positive user experience. Document customer interactions and feedback accurately. Collaborate with internal teams to improve service offerings based on user insights. Fluency in Polish and English, both written and spoken. Experience in customer service, preferably within the social media or tech industry. Strong communication skills with a focus on providing excellent customer care. Familiarity with social media platforms and best practices. Ability to multitask and manage several inquiries effectively. Experience with customer support software or ticketing systems is a plus. Detail-oriented and capable of working in a fast-paced environment. Willingness to work flexible hours, including weekends and holidays, as needed. Competitive Monthly Salary Monthly Performance Bonus Fully Paid Relocation Package Fully Paid Training Health Insurance Private Health Insurance 2 Extra Salaries Per Year And Much More...

#J-18808-Ljbffr