Center for Digital Governmtent
911 Dispatcher (Police Communications Operator II)
Center for Digital Governmtent, Annapolis, Maryland, United States, 21403
911 Dispatcher (Police Communications Operator II)
Join to apply for the
911 Dispatcher (Police Communications Operator II)
role at
Center for Digital Governmtent .
Anne Arundel County is excited to announce the opportunity for Police Communications Operator II. The Police Communications Operator II is a full‑time, permanent, safety‑sensitive position located in the Communications Center of the Anne Arundel County Police Department. This is specialized work in receiving and dispatching messages in the Police Communications Center during an assigned shift.
Anne Arundel County Police Department is offering a
$5,000 hiring bonus
for new Police Communications Operators. In addition to the $5,000 hiring bonus, applicants with prior experience within the past two (2) years as a “9‑1‑1‑ Specialist” and who have successfully completed a “Basic Telecommunicator Course” are eligible for an additional $2,500 bonus upon successful completion of one (1) year of employment. Documentation for the successful completion of the course is required prior to hire.
NATURE AND VARIETY OF WORK The work involves serving as a non‑sworn first responder to include responsibility for operating telephone, teletype, two‑way radio, and related communications equipment and performing related clerical tasks. The positions require fast, efficient, and accurate receiving, dispatching, and processing of calls and messages from and to police vehicles and personnel. The work is performed independently within departmental and Federal Communications Commission rules and regulations, and is reviewed by superiors through observation, conferences, and reports.
Examples of Duties and Knowledge, Skills, and Abilities
Dispatches police patrol cars and officers; maintains accurate accounts of the location of patrol cars; assists police officers in locating streets and addresses; maintains radio dispatch records; and answers incoming radio calls from police units.
Receives and relays police information requested to the FBI, State Police, local and out‑of‑state police departments, and various other law enforcement agencies.
Obtains by computer information requested by patrol officers such as license plate checks for stolen cars and checks for wanted persons by name and date of birth.
Notifies ambulances, towing services, road maintenance crews, signal lights crews, and the Fire Department when necessary.
Operates two‑way radios, teletype machines, MILES communications terminal, teleprinter, and related communications equipment.
Makes entries into, and deletions from, automated files utilizing proper NCIC and MILES procedures.
Prepares and maintains necessary records and reports.
Serves as a non‑sworn first responder.
Using headset and telephone, listens to information and requests for police assistance made via 911 emergency lines; talks with citizens on 911 telephone lines to obtain information about an emergency situation.
Uses a computer terminal to enter detailed information about calls for services.
Work requires shift work and overtime.
Performs related duties as required.
Knowledge, Skills, and Abilities
Knowledge of the geography of the County and the location of streets and main highways.
Basic knowledge of police functions and operations, relevant laws, and statutes related to communications.
Ability to quickly learn the operation of teletype, radio, and other communications equipment in the communications center.
Ability to speak clearly and concisely with a well‑modulated voice so as to provide understandable information to police officers, citizens, and other involved agencies.
Ability to maintain records and perform routine clerical work.
Ability to establish and maintain effective working relationships with other employees.
Ability to operate a computer terminal to enter and retrieve information.
Ability to understand information received via telephone from citizens in extremely stressful situations.
Minimum Qualifications
Graduation from high school or a GED; two (2) or more years of experience with multi‑faced responsibilities; and skill in data entry keyboard functions.
Note: The two (2) or more years of work experience with multi‑faced responsibilities may be substituted with two (2) or more years of college or university education, equal to sixty (60) or more college credit hours.
Note: Skill in data entry keyboard functions is defined as any electronic input, including but not limited to Computer Entry, Phone Entry, Tablet Entry, and other related electronic keyboarding input.
Selection Procedures
Applicants will complete the online application.
Once the announcement closes, those applicants who meet the minimum qualifications will be required to take an aptitude (CritiCall) test that measures audio interpretation, multitasking, keyboarding, and data entry accuracy skills. An email will be sent with instructions to take the aptitude (CritiCall) test.
Applicants who are successful with the aptitude (CritiCall) test will be invited to begin the initial background check and oral interview.
Applicants who are successful with the oral interview are highly encouraged to attend a 2‑hour call taking observation period and/or a 2‑hour dispatch observation period at the 911 Communications Center.
Applicants who are successful with the initial background check and oral interview will undergo a comprehensive background investigation.
Applicants who successfully pass the comprehensive background investigation may receive a conditional offer of employment with Anne Arundel County Communications Section.
Supplemental Qualifications
An observation at the 911 Communications Center is HIGHLY ENCOURAGED of candidates who successfully complete the interview process; this will consist of a 2‑hour call taking observation period and/or a 2‑hour dispatch observation period.
Candidates must be able to work rotating shifts, weekends, overtime, holidays, and call back.
This is a continuous 24 hour/365 day operation.
This position is safety sensitive and employees in these positions are subject to Controlled Dangerous Substance (CDS) and Alcohol testing.
The selection process includes a comprehensive background investigation.
Upon successful completion of twelve (12) months, employees hired at the minimum rate of pay for the grade receive a 9% increase for satisfactory performance.
Employees in this classification are also eligible to receive longevity pay.
An employee who completes continuous service with the County in the Police Communications Operator II classification will receive the following:
7 years of continuous service with the County - 5% increase of the current rate of pay
11 years of continuous service with the County - 10% increase of the current rate of pay
16 years of continuous service with the County - 15% increase of the current rate of pay
25 years of continuous service with the County - 18% increase of the current rate of pay
TESTING CritiCall testing dates are tentatively scheduled for January 20, 2026, through February 2, 2026. The CritiCall test is available online (remotely). You can access/complete the test from any computer that is fully compatible with the latest version of Chrome, Edge, and Firefox. If you cannot complete the test remotely, please email Eric Stewart‑Craig at pestew23@aacounty.org or call at (410) 222‑7595 to make arrangements to take the CritiCall test onsite (in‑person) at Anne Arundel County Government's Office of Personnel located at 2660 Riva Road, Annapolis, MD 21401. You must present a valid photo identification, preferably a driver's license, at check‑in. Applicants without valid identification, regardless of reason, will not be permitted.
VIRTUAL OPEN HOUSE
Wednesday, December 3, 2025: https://aacounty.zoom.us/meeting/register/iq-s46R0QPWYBLs4-xI4DA#/registration
Thursday, December 18, 2025: https://aacounty.zoom.us/meeting/register/fw2yezprRNGfk-4l_4_Glw#/registration
Tuesday, January 6, 2026: https://aacounty.zoom.us/meeting/register/YEoE_ewIQT2wvXVv_PKUKg#/registration
BENEFITS
Medical/Health Insurance Plans
Open Access Aetna Select HMO‑EPO
Aetna Open Choice PPO
Dental Insurance
CIGNA Dental PPO (Buy‑Up)
CIGNA Dental PPO (CORE)
CIGNA Dental HMO (DHMO)
Vision Insurance
EyeMed
Employee Life Insurance
Term insurance of $10,000 for employees at no cost.
Ability to purchase Supplemental & Dependent Life Insurance
Disability Income Insurance
Pension Plan
Normal retirement after 30 years of service or Age 60 and 10 years of service or election to enroll in the Employees Retirement Savings Plan.
Deferred Compensation Section 457 Plan
Direct Deposit
Credit Union
Holidays
Twelve days provided per calendar year, thirteen in general election year
Annual Leave
Less than 5 years – 13 days
5 years to less than 10 years – 15 days
10 years to less than 20 years – 20 days
20 years or more – 26 days
Some positions will receive additional paid annual leave in lieu of holidays and personal leave.
Disability Leave – Accrual at a rate of 15 days a year
Personal Leave Day – five per calendar year
Leave Sharing
Employee Assistance Program – Free, confidential counseling for employees and family members 4X per year per problem per family member; also counseling on legal and financial issues; assistance in locating childcare and elder care
Flexible Spending Accounts
Dependent Care Reimbursement
Health Care Reimbursement
Voluntary Benefits
Provides you an opportunity to enroll in any or all of the benefits listed below with the convenience of payroll deduction
Universal Life Insurance with Long Term Care Rider
United Legal Benefits
REFERRALS Referrals increase your chances of interviewing at Center for Digital Governmtent by 2x.
EEO STATEMENT Anne Arundel County is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any protected status required by law.
#J-18808-Ljbffr
911 Dispatcher (Police Communications Operator II)
role at
Center for Digital Governmtent .
Anne Arundel County is excited to announce the opportunity for Police Communications Operator II. The Police Communications Operator II is a full‑time, permanent, safety‑sensitive position located in the Communications Center of the Anne Arundel County Police Department. This is specialized work in receiving and dispatching messages in the Police Communications Center during an assigned shift.
Anne Arundel County Police Department is offering a
$5,000 hiring bonus
for new Police Communications Operators. In addition to the $5,000 hiring bonus, applicants with prior experience within the past two (2) years as a “9‑1‑1‑ Specialist” and who have successfully completed a “Basic Telecommunicator Course” are eligible for an additional $2,500 bonus upon successful completion of one (1) year of employment. Documentation for the successful completion of the course is required prior to hire.
NATURE AND VARIETY OF WORK The work involves serving as a non‑sworn first responder to include responsibility for operating telephone, teletype, two‑way radio, and related communications equipment and performing related clerical tasks. The positions require fast, efficient, and accurate receiving, dispatching, and processing of calls and messages from and to police vehicles and personnel. The work is performed independently within departmental and Federal Communications Commission rules and regulations, and is reviewed by superiors through observation, conferences, and reports.
Examples of Duties and Knowledge, Skills, and Abilities
Dispatches police patrol cars and officers; maintains accurate accounts of the location of patrol cars; assists police officers in locating streets and addresses; maintains radio dispatch records; and answers incoming radio calls from police units.
Receives and relays police information requested to the FBI, State Police, local and out‑of‑state police departments, and various other law enforcement agencies.
Obtains by computer information requested by patrol officers such as license plate checks for stolen cars and checks for wanted persons by name and date of birth.
Notifies ambulances, towing services, road maintenance crews, signal lights crews, and the Fire Department when necessary.
Operates two‑way radios, teletype machines, MILES communications terminal, teleprinter, and related communications equipment.
Makes entries into, and deletions from, automated files utilizing proper NCIC and MILES procedures.
Prepares and maintains necessary records and reports.
Serves as a non‑sworn first responder.
Using headset and telephone, listens to information and requests for police assistance made via 911 emergency lines; talks with citizens on 911 telephone lines to obtain information about an emergency situation.
Uses a computer terminal to enter detailed information about calls for services.
Work requires shift work and overtime.
Performs related duties as required.
Knowledge, Skills, and Abilities
Knowledge of the geography of the County and the location of streets and main highways.
Basic knowledge of police functions and operations, relevant laws, and statutes related to communications.
Ability to quickly learn the operation of teletype, radio, and other communications equipment in the communications center.
Ability to speak clearly and concisely with a well‑modulated voice so as to provide understandable information to police officers, citizens, and other involved agencies.
Ability to maintain records and perform routine clerical work.
Ability to establish and maintain effective working relationships with other employees.
Ability to operate a computer terminal to enter and retrieve information.
Ability to understand information received via telephone from citizens in extremely stressful situations.
Minimum Qualifications
Graduation from high school or a GED; two (2) or more years of experience with multi‑faced responsibilities; and skill in data entry keyboard functions.
Note: The two (2) or more years of work experience with multi‑faced responsibilities may be substituted with two (2) or more years of college or university education, equal to sixty (60) or more college credit hours.
Note: Skill in data entry keyboard functions is defined as any electronic input, including but not limited to Computer Entry, Phone Entry, Tablet Entry, and other related electronic keyboarding input.
Selection Procedures
Applicants will complete the online application.
Once the announcement closes, those applicants who meet the minimum qualifications will be required to take an aptitude (CritiCall) test that measures audio interpretation, multitasking, keyboarding, and data entry accuracy skills. An email will be sent with instructions to take the aptitude (CritiCall) test.
Applicants who are successful with the aptitude (CritiCall) test will be invited to begin the initial background check and oral interview.
Applicants who are successful with the oral interview are highly encouraged to attend a 2‑hour call taking observation period and/or a 2‑hour dispatch observation period at the 911 Communications Center.
Applicants who are successful with the initial background check and oral interview will undergo a comprehensive background investigation.
Applicants who successfully pass the comprehensive background investigation may receive a conditional offer of employment with Anne Arundel County Communications Section.
Supplemental Qualifications
An observation at the 911 Communications Center is HIGHLY ENCOURAGED of candidates who successfully complete the interview process; this will consist of a 2‑hour call taking observation period and/or a 2‑hour dispatch observation period.
Candidates must be able to work rotating shifts, weekends, overtime, holidays, and call back.
This is a continuous 24 hour/365 day operation.
This position is safety sensitive and employees in these positions are subject to Controlled Dangerous Substance (CDS) and Alcohol testing.
The selection process includes a comprehensive background investigation.
Upon successful completion of twelve (12) months, employees hired at the minimum rate of pay for the grade receive a 9% increase for satisfactory performance.
Employees in this classification are also eligible to receive longevity pay.
An employee who completes continuous service with the County in the Police Communications Operator II classification will receive the following:
7 years of continuous service with the County - 5% increase of the current rate of pay
11 years of continuous service with the County - 10% increase of the current rate of pay
16 years of continuous service with the County - 15% increase of the current rate of pay
25 years of continuous service with the County - 18% increase of the current rate of pay
TESTING CritiCall testing dates are tentatively scheduled for January 20, 2026, through February 2, 2026. The CritiCall test is available online (remotely). You can access/complete the test from any computer that is fully compatible with the latest version of Chrome, Edge, and Firefox. If you cannot complete the test remotely, please email Eric Stewart‑Craig at pestew23@aacounty.org or call at (410) 222‑7595 to make arrangements to take the CritiCall test onsite (in‑person) at Anne Arundel County Government's Office of Personnel located at 2660 Riva Road, Annapolis, MD 21401. You must present a valid photo identification, preferably a driver's license, at check‑in. Applicants without valid identification, regardless of reason, will not be permitted.
VIRTUAL OPEN HOUSE
Wednesday, December 3, 2025: https://aacounty.zoom.us/meeting/register/iq-s46R0QPWYBLs4-xI4DA#/registration
Thursday, December 18, 2025: https://aacounty.zoom.us/meeting/register/fw2yezprRNGfk-4l_4_Glw#/registration
Tuesday, January 6, 2026: https://aacounty.zoom.us/meeting/register/YEoE_ewIQT2wvXVv_PKUKg#/registration
BENEFITS
Medical/Health Insurance Plans
Open Access Aetna Select HMO‑EPO
Aetna Open Choice PPO
Dental Insurance
CIGNA Dental PPO (Buy‑Up)
CIGNA Dental PPO (CORE)
CIGNA Dental HMO (DHMO)
Vision Insurance
EyeMed
Employee Life Insurance
Term insurance of $10,000 for employees at no cost.
Ability to purchase Supplemental & Dependent Life Insurance
Disability Income Insurance
Pension Plan
Normal retirement after 30 years of service or Age 60 and 10 years of service or election to enroll in the Employees Retirement Savings Plan.
Deferred Compensation Section 457 Plan
Direct Deposit
Credit Union
Holidays
Twelve days provided per calendar year, thirteen in general election year
Annual Leave
Less than 5 years – 13 days
5 years to less than 10 years – 15 days
10 years to less than 20 years – 20 days
20 years or more – 26 days
Some positions will receive additional paid annual leave in lieu of holidays and personal leave.
Disability Leave – Accrual at a rate of 15 days a year
Personal Leave Day – five per calendar year
Leave Sharing
Employee Assistance Program – Free, confidential counseling for employees and family members 4X per year per problem per family member; also counseling on legal and financial issues; assistance in locating childcare and elder care
Flexible Spending Accounts
Dependent Care Reimbursement
Health Care Reimbursement
Voluntary Benefits
Provides you an opportunity to enroll in any or all of the benefits listed below with the convenience of payroll deduction
Universal Life Insurance with Long Term Care Rider
United Legal Benefits
REFERRALS Referrals increase your chances of interviewing at Center for Digital Governmtent by 2x.
EEO STATEMENT Anne Arundel County is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any protected status required by law.
#J-18808-Ljbffr