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Bank of America

Process Design Consultant II

Bank of America, Jacksonville, Florida, United States, 32290

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Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in‑office culture with specific requirements for office‑based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role‑specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description: This job is responsible for processes, documenting business case opportunities, and implementing process improvement/transformation initiatives in support of Operational Excellence objectives. Key responsibilities include executing on change initiatives which may result in breakthrough cost efficiencies, quality, productivity, and risk mitigation. Job expectations include working with business leaders and subject matter experts, ensuring collaboration and transparency across integrated business and technology teams, and driving execution of solutions within the budget and timeline.

Responsibilities:

Implements moderately complex solutions to address issues and risks, optimize efficiency, reduce variability, and improve controls, quality, and sustainability

Works directly with Line of Business partners to gather information needed to identify and implement solutions that resolve critical business challenges and opportunities

Establishes and implements a model for continuous process improvement by applying process engineering best practices and delivering reusable technology solutions

Leverages analytics and critical thinking to solve complex business problems and translate issues into structured design oriented solutions with clearly defined business case benefits

Leads the development of enterprise change management deliverables for material projects including project charters, Suppliers, Inputs, Outputs, and Customers (SIPOC), Responsible, Accountable, Consulted, and Informed (RACI) process maps, risk assessments, control plans, and related artifacts

Responsible for management of Enterprise multi‑team processes in alignment with Process Management requirements

Required Qualifications:

5-10 years of business controls, process, risk or other related field

SPI/Control background including experience managing SPIs (process owner, delegate, etc.)

Attention to detail

Strong written and verbal communication skills

Demonstrated team player with the ability to work independently

Strong organizational and leadership skills

Excellent time management skills

Flexible to meet varying hours/days, when necessary

Results driven and metrics focused

Ability to motivate, drive results and reduce risk

Desired Qualifications:

Enterprise level prior job experience; ability to influence across multiple lines of business with competing priorities

Reporting Experience

Advanced knowledge of Microsoft applications - Excel, PowerPoint, Outlook, etc.

Skills:

Change Management

Continuous Improvement

Process Design

Process Simplification

Reporting

Business Process Analysis

Critical Thinking

Process Performance Measurement

Program Management

Strategic Thinking

Conflict Management

Decision Making

Process Effectiveness

Scenario Planning and Analysis

SPI Management

Shift: 1st shift (United States of America)

Hours Per Week: 40

Pay Transparency details US - CA - Westlake Village - 31303 Agoura Rd - 31303 Agoura Road (CA6917), US - NJ - Pennington - 1400 American Blvd - Hopewell Bldg 4 (NJ2140) Pay and benefits information Pay range $110,500.00 - $165,000.00 annualized salary, offers to be determined based on experience, education and skill set. Discretionary incentive eligible This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company. Benefits This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

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