Pacer Group
UX/UI Designer III (Staff Service Designer) Job at Pacer Group in Mountain View
Pacer Group, Mountain View, CA, US, 94039
Job Title: UX/UI Designer III - Staff Service Designer
Location: Mountain View, CA, 94043
Duration: 6 Months (Potential Extension)
Shift Timing: Standard Shift
Job Description:
Location: Mountain View, CA, 94043
Duration: 6 Months (Potential Extension)
Shift Timing: Standard Shift
Job Description:
- We are seeking a highly experienced Staff Service Designer (UX/UI Designer III) to lead strategic design initiatives across complex systems and services.
- This role focuses on driving cross-functional collaboration, influencing design strategy, and delivering impactful end-to-end service experiences that align customer needs with business outcomes.
- The ideal candidate is a visionary design leader who thrives in ambiguity, operates autonomously, and inspires teams through facilitation, systems thinking, and exceptional storytelling.
- Lead complex, cross-functional service design initiatives that span multiple business units and customer touchpoints.
- Collaborate with product, engineering, research, and business leaders to define and deliver seamless end-to-end user experiences.
- Facilitate strategic workshops and co-creation sessions using tools like Miro, Mural, and Fig Jam.
- Translate complex systems and service ecosystems into clear, compelling narratives and design artifacts that resonate across all levels of the organization.
- Define and communicate design frameworks, service blueprints, and journey maps to drive alignment and execution.
- Champion design thinking and service design methodologies across multidisciplinary teams.
- Operate independently, driving organizational change and influencing senior stakeholders to align on a shared vision.
- Ensure measurable business and customer outcomes through innovative service design strategies.
- Bachelor's degree in Design, Human-Computer Interaction, or a related field (Master's degree preferred).
- 8+ years of experience in service design, user experience strategy, or interaction design.
- Proven success working within large, matrixed organizations and delivering scalable design solutions.
- Strong expertise in systems thinking, journey mapping, and service blueprinting.
- Mastery in digital collaboration tools such as Miro, Mural, Fig Jam, or Figma.
- Exceptional facilitation, communication, and storytelling skills to engage diverse stakeholders.
- Demonstrated ability to operate autonomously and drive initiatives in ambiguous environments.
- Experience leading design strategy within enterprise or consumer-facing environments.
- Ability to build consensus and drive design vision without direct authority.
- Deep understanding of user-centered design, usability, and design research methodologies.
- Strong portfolio demonstrating end-to-end service design leadership and tangible business impact.