Service Advisor/Writer Job at Campers Inn RV in Wilmington

Join to apply for the Service Advisor/Writer role at Campers Inn RV Campers Inn RV is looking for a Service Advisor/Writer . This role works with customers to schedule service work and communicate any additional service needed. At Campers Inn RV, our vision is to be the Trusted Resource and preferred dealership for employees, customers, and partners, and the industry’s innovation leader and positive disruptor. We are guided by our values of Integrity, Teamwork, Continuous Improvement, and Corporate Sustainability at all levels of business and individual work decisions. Established in 1966, Campers Inn RV has grown to become the Nation's Largest Family-Operated RV Dealership with over 35 locations in 18 states. We focus on providing 5-star customer service to everyone who walks through our doors. What We Offer Ongoing career development: specialized job training, certifications, and professional development, and assistance in continuing education Comprehensive health and welfare plan for all full-time employees (30+ hours/week), including: Major Medical Insurance Dental Insurance Vision Insurance Life Insurance (Basic, Supplemental, Spouse, and Child available) Employee Assistance Program (EAP) Paid Time Off Qualified retirement plan (401k) with employer match Fair and competitive compensation Essential Job Functions Identifies RV problems and services by listening to customers’ description of symptoms Verifies warranty and service contract coverage by examining records and papers; explains provisions and exclusions Develops estimates by costing materials, supplies, and labor; calculates customer’s payment, including deductibles Prepares repair orders (RO) Handles customer complaints and maintains high customer satisfaction standards Periodically checks on the progress of the vehicle during servicing and contacts the customer as needed to keep them updated with their RV’s status 3>Qualifications Education: high school diploma or equivalent (required) Experience: a minimum of one year’s RV service experience preferred Abilities: Demonstrated excellent oral and written communication skills, along with excellent interpersonal skills Ability to work flexible hours, including evenings and weekends Ability to multitask in a fast-paced environment Reliable and strong work ethic Commitment to superior customer service Ability to work independently as well as on a team Knowledge or ability to learn company computer systems applications, including Motility Systems2K, and other software applicable Ability to safely handle solvents and chemicals Ability to move RVs of various sizes Ability to reach above shoulders and lift a minimum of 50 pounds Camper’s Inn RV is proud to be an Equal Opportunity Employer and a drug-free workplace. We are committed to diversity and inclusion and prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Camper’s Inn RV makes hiring decisions based solely on qualifications, merit, and business needs at the time. Seniority level Entry level Employment type Full-time Job function Other Industries Retail Referrals increase your chances of interviewing at Campers Inn RV by 2x Get notified about new Service Advisor jobs in Wilmington, OH . We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr