Service Advisor/Writer Job at Campers Inn RV in Ramsey

Join to apply for the Service Advisor/Writer role at Campers Inn RV

Greater Minneapolis-St. Paul Area $45,000.00-$50,000.00

Campers Inn RV is looking for a Service Advisor/Writer. This role works with customers to schedule service work and communicate any additional service needed.

About Campers Inn RV

Established in 1966, Campers Inn RV is the Nation's Largest Family‑Operated RV Dealership with over 35 locations in 18 states. Founded by Art and Fran Hirsch, we are committed to treating every customer fairly and with respect, providing 5‑star customer service to everyone who walks through our doors. We have consistently been named a Top 50 RV Dealership in the U.S. and one of the Top 5 Blue Ribbon RV Dealerships by RVBusiness.

What We Offer

• Ongoing career development opportunities: specialized job training, certifications, and professional development, and assistance in continuing education
• Comprehensive health and welfare plan to all full‑time employees (30+ hours/week), including:
  • Major Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance (Basic, Supplemental, Spouse, and Child available)
  • Employee Assistance Program (EAP)
  • Paid Time Off
  • Qualified retirement plan (401k) with Employer Match
• Fair and competitive compensation

Essential Job Functions

• Identifies RV problems and services by listening to customer’s description of symptoms
• Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions
• Develops estimates by costing materials, supplies, and labor; calculating customer’s payment, including deductibles
• Prepares repair orders (RO)
• Handles customer complaints and maintains high customer satisfaction standards
• Periodically checks on the progress of the vehicle during servicing and contacts the customer as needed to keep them up to date with their RV’s status

Qualifications

• Education: High school diploma or equivalent is required
• Experience: A minimum of one year’s RV service experience preferred
• Abilities:
  • Demonstrated excellent oral and written communications skills, along with excellent interpersonal skills
  • Ability to work flexible hours, as required (evenings and weekends)
  • Ability to multitask in a fast‑paced environment
  • Reliable and strong work ethic
  • Commitment to superior customer service
  • Ability to work independently as well as on a team
  • Knowledge or ability to learn company computer systems applications, including Motility Systems 2K, and other software applicable
  • Ability to safely handle solvents and chemicals
  • Ability to move RVs of various sizes
  • Ability to reach above shoulders and lift a minimum of 50 pounds

Equal Opportunity Employer

Campers Inn RV is proud to be an Equal Opportunity Employer and Drug‑Free workplace. We are committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Camper’s Inn RV makes hiring decisions based solely on qualifications, merit, and business needs at the time.