Audio-Visual (AV) Technical Support Specialist Job at Jobs via Dice in Fort Wayn

Audio-Visual (AV) Technical Support Specialist

Location: Fort Wayne, Indiana (alternate locations available)

Work Arrangement: Hybrid – employee will work 3 days a week in the Lincoln office.

No relocation assistance is available.

Requisition # 75019

The Role at a Glance

We are seeking a Technical Support Specialist to join our team. This individual will possess strong troubleshooting skills across VOIP systems and network protocols, including conference room collaboration tools, and demonstrate proficiency with device management platforms, Microsoft Windows PCs, Apple devices, and software collaboration tools. In this role, you will work directly with business leaders and Senior Management Committee (SMC) members to provide high‑level technical support. Success requires excellent customer service skills, ability to work collaboratively, sound decision‑making under pressure, and effective escalation and delegation. You will also support executive administrators with the utmost professionalism and discretion.

What You’ll Be Doing

• Experience with Microsoft Teams Phone System (or similar), Direct Routing, and Session Border Controllers (SBCs).
• Strong proficiency in PowerShell scripting and automation.
• Solid understanding of network protocols, QoS, and VoIP troubleshooting.
• Conduct bi‑weekly testing of platforms and conference room systems to ensure operational readiness.
• Submit and track service tickets with vendors for timely resolution of issues.
• Support the delivery of webcast events using platforms such as VBrick and Zoom.
• Develop and maintain AV operational documentation, including procedures for production, disaster recovery, and system availability.
• Design and implement automation solutions for AV asset management and system optimization.

What We’re Looking For

• 3‑5+ years of experience in IT incident/problem management (required).
• Bachelor’s degree in Computer Science or related field, or equivalent professional experience.
• Proven experience providing technical AV support within an enterprise IT environment, specifically for senior executives and business leaders.
• Strong technical troubleshooting capabilities in AV systems and collaboration tools, including device management technologies (e.g., Cisco Collaboration Systems, Microsoft Teams Devices), software platforms (e.g., Microsoft Teams, Cisco WebEx, Zoom Events, VBrick), and basic networking troubleshooting skills.
• Demonstrated ability to communicate effectively with senior leadership while delivering high‑quality technical support.
• Exceptional customer service orientation; proactive, decisive, thorough, and able to manage responsibilities with precision.
• Understanding of enterprise IT environments and the complexities of supporting distributed users and systems. Proven ability to identify and implement process improvements.

Application Deadline

Applications for this position will be accepted through December 31, 2025, subject to earlier closure due to applicant volume.

Benefits

• Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln’s core values and leadership attributes.
• Leadership development and virtual training opportunities.
• PTO/parental leave.
• Competitive 401(k) and employee benefits.
• Free financial counseling, health coaching, and employee assistance program.
• Tuition assistance program.
• Work arrangements that work for you.
• Effective productivity/technology tools and training.

Pay Range

$69,000 – $124,600 with anticipated pay for new hires between the minimum and midpoint of the range. Pay may vary above and below the listed range as permitted by applicable law. The base pay is just one component of Lincoln’s total rewards package. Other rewards may include annual incentive program, long‑term incentives, sales incentives, and Lincoln’s standard benefits package.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Equal Opportunity Employer

Lincoln is committed to creating an inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.