Lincoln National is hiring: Audio-Visual (AV) Technical Support Specialist in Fo

Overview

Alternate Locations: Fort Wayne, IN (Indiana)

Work Arrangement: Hybrid Preferred — 3 days a week in a Lincoln office

Relocation assistance: not available for this opportunity.

Requisition #: 75019

The Role at a Glance: We are seeking an Audio-Visual (AV) Technical Support Specialist to join our team. This individual will possess strong troubleshooting skills across AV systems, including conference room collaboration tools, and demonstrate proficiency with device management platforms, Microsoft Windows PCs, Apple devices, and software collaboration tools. In this role, you will work directly with business leaders and Senior Management Committee (SMC) members to provide high-level technical support. Success in this position requires excellent customer service skills, the ability to work collaboratively, sound decision-making under pressure, and effective escalation and delegation when necessary. You will also support executive administrators with the utmost professionalism and discretion.

What you’ll be doing

• Serve as the primary AV technical support specialist for meetings and events hosted by business leaders and senior management based in the Fort Wayne location.
• Troubleshoot and resolve technical issues related to conference room AV systems. This includes opening service tickets with AV vendors and coordinating repairs and system testing.
• Lead the planning, direction, and execution of AV event setups, including room configuration for onsite and offsite meetings.
• Prepare and test AV systems, computers, and multimedia content in advance of executive events.
• Provide training and support to presenters on the proper use of microphones, cameras, and content-sharing tools.
• Monitor and manage AV systems during live events to ensure seamless execution for business and executive leadership.
• Travel to offsite locations as needed to support key leadership events such as CEO Town Halls, SMC gatherings, and business leadership meetings.
• Conduct bi-weekly testing of platforms and conference room systems to ensure operational readiness. Submit and track service tickets with vendors for timely resolution of issues.
• Support the delivery of webcast events using platforms such as VBrick and Zoom.
• Develop and maintain AV operational documentation, including procedures for production, disaster recovery, and system availability. Design and implement automation solutions for AV asset management and system optimization.

What we’re looking for

• 3–5+ years of experience in IT incident/problem management (required).
• Bachelor’s degree in Computer Science or related field, or equivalent professional experience.
• Proven experience providing technical AV support within an enterprise IT environment, specifically for senior executives and business leaders.
• Strong technical troubleshooting capabilities in AV systems and collaboration tools, including device management technologies (e.g., Cisco Collaboration Systems, Microsoft Teams Devices) and software platforms (e.g., Microsoft Teams, Cisco WebEx, Zoom Events, VBrick).
• Basic networking troubleshooting skills.
• Demonstrated ability to communicate effectively with senior leadership while delivering high-quality technical support.
• Exceptional customer service orientation; proactive, decisive, thorough, and able to manage responsibilities with precision.
• Understanding of enterprise IT environments and the complexities of supporting distributed users and systems. Proven ability to identify and implement process improvements.

Application Deadline

Applications for this position will be accepted through October 31, 2025, subject to earlier closure due to applicant volume.

What’s it like to work here?

At Lincoln Financial, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.

What’s in it for you

• Clearly defined career tracks and job levels, along with associated behaviors for Lincoln’s core values and leadership attributes
• Leadership development and virtual training opportunities
• PTO/parental leave
• Competitive 401K and employee benefits
• Free financial counseling, health coaching and employee assistance program
• Tuition assistance program
• Work arrangements that work for you
• Effective productivity/technology tools and training

Pay range for this position is $69,000 - $124,600, with anticipated pay for new hires between the minimum and midpoint of the range and may vary above or below the listed range as permitted by law. Pay is based on non-discriminatory factors including experience, education, location, and qualifications. The base pay is one component of Lincoln’s total rewards package and the role may be eligible for the Annual Incentive Program. Other rewards may include long-term incentives and Lincoln’s standard benefits package.

About the Company

Lincoln Financial (NYSE: LNC) helps people plan for a secure future with products including annuities, life insurance, group protection, and retirement plan services. With a 120-year track record, millions of customers trust our solutions and service to help reach their goals. Lincoln is an equal opportunity employer and values an inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Lincoln Financial participates in E-Verify. See the E-Verify notices.