NMDP
Audio-Video Support Analyst (Infrastructure)
NMDP, Minneapolis, Minnesota, United States, 55400
Position Summary
The Infrastructure Support Analyst is a highly motivated and customer-focused Audio/Video (AV) Support Analyst on our Corporate Unified Communication/AV team. This on-site role (5 days/week) is key to supporting a hybrid workforce by delivering reliable, high-quality AV and collaboration technology experiences.
The Infrastructure "AV" Support Analyst will be responsible for providing day-to-day support for online meeting platforms, conference room systems, and large-scale corporate events—ensuring seamless communication and collaboration across both in-office and remote teams. This individual will also contribute to supporting our Unified Communications platforms, including Webex and Contact Center solutions.
Accountabilities Meeting & Conference Room Support
Provide daily technical support, maintenance and training for AV-enabled conference rooms, huddle spaces, and collaboration areas.
Support and maintain AV systems including displays, video conferencing units, microphones, speakers, and control systems (e.g., Cisco AV, Crestron, Extron).
Ensure all meeting spaces are meeting‑ready, resolving technical issues proactively or in real time.
May require some nights, evenings, or weekend support.
Corporate Event Support
Provide daily technical support, maintenance and training for AV‑enabled conference rooms, huddle spaces, and collaboration areas.
Support and maintain AV systems including displays, video conferencing units, microphones, speakers, and control systems (e.g., Cisco AV, Crestron, Extron).
Ensure all meeting spaces are meeting‑ready, resolving technical issues proactively or in real time.
May require some nights, evenings, or weekend support.
Online Meeting & Hybrid Collaboration Support
Support a hybrid workforce by enabling smooth collaboration between on‑site and remote employees.
Provide Tier 1 and Tier 2 support for collaboration platforms such as Webex, Microsoft Teams, Zoom, and others.
Assist users with virtual meeting setup, screen sharing, remote access, and troubleshooting.
Train staff on best practices for hybrid meetings, virtual events, and AV tools.
Technical Operations & Documentation
Maintain inventory and perform preventive maintenance on AV systems and equipment.
Document conference room configurations, procedures, common fixes, and training materials.
Collaborate with IT, facilities, and vendors for AV‑related installations, upgrades, and support needs.
Stay informed of new AV technologies, tools, and best practices for hybrid collaboration.
Required Qualifications Knowledge of:
2+ years of experience in AV/IT support or a similar technical role.
Excellent people skills, with the ability to communicate and collaborate effectively at all levels of the organization.
Proven experience supporting executive leadership in a corporate environment, demonstrating discretion, professionalism, and a high level of organizational skill.
Solid experience with corporate AV systems and online meeting platforms (e.g., Webex, Teams, Zoom).
Understanding of AV signal flow, audio/video conferencing hardware, and control systems.
Experience installing and maintaining AV equipment.
Strong troubleshooting, problem‑solving skills.
Physically capable of lifting and transporting AV equipment (up to 50 lbs as needed).
Willingness to work on‑site 5 days per week and support occasional after‑hours events.
Eagerness to learn and grow into supporting the full Cisco Unified Communications platform, including Webex, Voice, Contact Center, and related systems.
Ability To
AVIXA CTS or other relevant certifications.
Experience with Cisco, Crestron, Extron, or similar AV solutions.
Familiarity with live streaming platforms (e.g., vMix, VBrick, Cisco Events).
Basic understanding of IT networking and collaboration infrastructure.
Education And/or Experience
Two years’ experience in a position that required AV Support, corporate meeting support, and online meeting support.
Proficiency with various technologies such as Webex, Crestron, Sound Board, Video Mixing.
About The Team NMDP offers regular, full‑time employees medical, dental, vision, life and disability, accident/critical illness/hospital, well‑being, legal, identity theft and pet benefits. Retirement, paid time off/holidays, leave and incentive plans are also offered to eligible employees. Please reference this link for more information: NMDP Benefit Information.
Seniority Level Entry level
Employment Type Full‑time
Job Function Information Technology
Industries Non‑profit Organizations
#J-18808-Ljbffr
The Infrastructure "AV" Support Analyst will be responsible for providing day-to-day support for online meeting platforms, conference room systems, and large-scale corporate events—ensuring seamless communication and collaboration across both in-office and remote teams. This individual will also contribute to supporting our Unified Communications platforms, including Webex and Contact Center solutions.
Accountabilities Meeting & Conference Room Support
Provide daily technical support, maintenance and training for AV-enabled conference rooms, huddle spaces, and collaboration areas.
Support and maintain AV systems including displays, video conferencing units, microphones, speakers, and control systems (e.g., Cisco AV, Crestron, Extron).
Ensure all meeting spaces are meeting‑ready, resolving technical issues proactively or in real time.
May require some nights, evenings, or weekend support.
Corporate Event Support
Provide daily technical support, maintenance and training for AV‑enabled conference rooms, huddle spaces, and collaboration areas.
Support and maintain AV systems including displays, video conferencing units, microphones, speakers, and control systems (e.g., Cisco AV, Crestron, Extron).
Ensure all meeting spaces are meeting‑ready, resolving technical issues proactively or in real time.
May require some nights, evenings, or weekend support.
Online Meeting & Hybrid Collaboration Support
Support a hybrid workforce by enabling smooth collaboration between on‑site and remote employees.
Provide Tier 1 and Tier 2 support for collaboration platforms such as Webex, Microsoft Teams, Zoom, and others.
Assist users with virtual meeting setup, screen sharing, remote access, and troubleshooting.
Train staff on best practices for hybrid meetings, virtual events, and AV tools.
Technical Operations & Documentation
Maintain inventory and perform preventive maintenance on AV systems and equipment.
Document conference room configurations, procedures, common fixes, and training materials.
Collaborate with IT, facilities, and vendors for AV‑related installations, upgrades, and support needs.
Stay informed of new AV technologies, tools, and best practices for hybrid collaboration.
Required Qualifications Knowledge of:
2+ years of experience in AV/IT support or a similar technical role.
Excellent people skills, with the ability to communicate and collaborate effectively at all levels of the organization.
Proven experience supporting executive leadership in a corporate environment, demonstrating discretion, professionalism, and a high level of organizational skill.
Solid experience with corporate AV systems and online meeting platforms (e.g., Webex, Teams, Zoom).
Understanding of AV signal flow, audio/video conferencing hardware, and control systems.
Experience installing and maintaining AV equipment.
Strong troubleshooting, problem‑solving skills.
Physically capable of lifting and transporting AV equipment (up to 50 lbs as needed).
Willingness to work on‑site 5 days per week and support occasional after‑hours events.
Eagerness to learn and grow into supporting the full Cisco Unified Communications platform, including Webex, Voice, Contact Center, and related systems.
Ability To
AVIXA CTS or other relevant certifications.
Experience with Cisco, Crestron, Extron, or similar AV solutions.
Familiarity with live streaming platforms (e.g., vMix, VBrick, Cisco Events).
Basic understanding of IT networking and collaboration infrastructure.
Education And/or Experience
Two years’ experience in a position that required AV Support, corporate meeting support, and online meeting support.
Proficiency with various technologies such as Webex, Crestron, Sound Board, Video Mixing.
About The Team NMDP offers regular, full‑time employees medical, dental, vision, life and disability, accident/critical illness/hospital, well‑being, legal, identity theft and pet benefits. Retirement, paid time off/holidays, leave and incentive plans are also offered to eligible employees. Please reference this link for more information: NMDP Benefit Information.
Seniority Level Entry level
Employment Type Full‑time
Job Function Information Technology
Industries Non‑profit Organizations
#J-18808-Ljbffr