Kforce Inc is hiring: Digital User Experience (UX) Researcher in Tampa

Base pay range

$40.00/hr - $47.00/hr

Responsibilities

Sales Journey Research

• Deeply understand the digital sales flow— especially how users discover information and complete account sign‑up processes
• Evaluate the existing platform and identify opportunities to streamline or enhance the sales experience
• Assess what the customer experience could look like as the platform evolves

Research & Testing

• Plan, execute, and analyze usability tests for websites and mobile apps using UserTesting.com
• Conduct 1:1 user interviews remotely via Webex
• Launch and analyze surveys using Qualtrics
• Perform competitive and comparative research to benchmark features and experiences

Deliverables & Collaboration

• Develop personas, customer journey maps, and service blueprints
• Create and present clear, actionable research findings to UX, product, and cross‑functional teams
• Collaborate closely with designers and product partners to make informed, user‑centered decisions
• Use Figma to map customer flows and consolidate research insights

Requirements

• Bachelor's degree in Cognitive or Experimental Psychology, Human‑Computer Interaction, Human Factors, or a related field
• 3+ years of experience in UX research or a similar role
• Experience evaluating websites, mobile applications, and voice interfaces
• Strong understanding of UI design, user‑centered design principles, and qualitative research methodologies
• Working knowledge of quantitative behavioral analysis and statistics
• Demonstrated ability to launch studies quickly, iterate, and work within an agile or fast‑moving environment
• Strong critical thinking and problem‑solving skills
• Excellent communication and interpersonal abilities
• Skilled in remote and in‑person usability testing
• Experience with persona creation, journey mapping, and service blueprinting
• Comfortable presenting research findings to stakeholders at various levels
• Highly collaborative and able to partner effectively with UX and product teams

Tools & Technologies

• UserTesting.com for usability studies
• Webex for remote interviews
• Qualtrics for surveysFigma for mapping flows
• Additional standard UX research and documentation tools as needed

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.

Seniority level

• Associate

Employment type

• Contract

Job function

• Design, Art/Creative, and Information Technology

Industries

• Venture Capital and Private Equity Principals and Banking