DataDome
Base pay range: $100,000 - $120,000 per year.
About the Team As the
Customer & Community Advocacy Manager , you will own programs that elevate DataDome’s credibility and visibility among customers, champions, and industry communities. You’ll split your time between customer and community advocacy, creating and nurturing evangelists throughout the DataDome ecosystem. This role is highly cross‑functional, partnering with Product Marketing, Content, Account Management, and SMEs, while maintaining ownership of execution and creation.
Our team is part of the Corporate Marketing department, which drives corporate messaging, branding, content, communications, and PR. We are storytellers and strategists working to advance DataDome’s mission: freeing the web from fraudulent traffic. You will thrive here if you are resourceful, credible with senior cybersecurity and fraud leaders, and excited to scale community and advocacy programs globally.
Key Responsibilities Develop a coherent and consistent Customer Advocacy Program and measure and report on its performance. Core activities include:
Customer Advocacy
Drive customer review campaigns (G2, Gartner Peer Insights, etc.) and secure testimonials
Identify and amplify customer success stories into co‑marketing opportunities and speaking engagements
Collaborate with field marketing on customer participation at in‑person events
Collaborate with PMM on Customer Advisory Board initiatives
Champions Programs
Identify and recruit high‑value cybersecurity & fraud champions to become DataDome advocates
Maintain regular engagement touchpoints
Build co‑marketing opportunities with champions (speaking opportunities, contributed quotes, social content)
Industry Memberships
Ensure DataDome realizes full value from memberships by defining and driving participation and visibility
Regularly contribute DataDome content to member communities
Desired Experience & Skills
3–7 years of experience in customer marketing, advocacy, or community management in B2B tech, with a communications/PR background
Credibility with senior fraud and cybersecurity leaders (CISO, VP‑level) and ability to engage them directly
Proven record of building and scaling customer advocacy and community programs globally
Strong writing and storytelling skills; ability to draft case studies, community posts, and speaking abstracts independently
Experience managing champions or influencer programs and measuring their impact
Excellent project management skills; able to juggle multiple initiatives and stakeholders
A pragmatic approach to leveraging SMEs without overburdening them
What’s in it for you?
Flex Life:
Hybrid model with optional in‑office perks, new office location in Soho, complimentary snacks, drinks, and social events, plus a $500 stipend for a home‑office setup
Generous Health Benefits:
Medical, dental, and vision insurance
Professional Development:
Annual stipend for self‑investment
Events & Team Building:
Virtual and on‑site events, workshops, off‑site gatherings, parties, lunch & learns
Perks:
Flexible lunch options, sports activities, team‑building initiatives
Parent Care:
Gifts and care packages
PTO: 27 days + 12 national holidays
401(k) eligibility + matching
Next Steps
A Talent Acquisition Manager will contact you for a first conversation
You will meet with the CMO
You’ll complete a short case study to demonstrate your expertise
You will present it to Corporate Marketing leaders
The final step is a one‑on‑one meeting with our Co‑founder and CEO
Welcome to DataDome!
Company Overview DataDome stops cyber fraud and bots in real time, outpacing AI‑driven fraud from simple to sophisticated across sites, apps, and APIs. Named a Leader in the Forrester Wave for bot management, the DataDome platform is built on a multi‑layered AI engine that focuses on intent, not just identity. With thousands of AI models that adapt to every fraudulent click, sign‑up, and login, DataDome blocks fraud in less than two milliseconds, without compromising performance. DataDome is fully automated and integrates seamlessly into any tech stack. Backed by a 24/7 SOC team of advanced threat researchers, DataDome stops over 400 billion attacks annually.
EEO Statement DataDome is an equal opportunity employer and proud to be committed to diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability, or age.
Key Details Seniority Level : Associate
Employment Type : Full‑time
Job Function : Marketing and Public Relations
Industries : Computer and Network Security
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About the Team As the
Customer & Community Advocacy Manager , you will own programs that elevate DataDome’s credibility and visibility among customers, champions, and industry communities. You’ll split your time between customer and community advocacy, creating and nurturing evangelists throughout the DataDome ecosystem. This role is highly cross‑functional, partnering with Product Marketing, Content, Account Management, and SMEs, while maintaining ownership of execution and creation.
Our team is part of the Corporate Marketing department, which drives corporate messaging, branding, content, communications, and PR. We are storytellers and strategists working to advance DataDome’s mission: freeing the web from fraudulent traffic. You will thrive here if you are resourceful, credible with senior cybersecurity and fraud leaders, and excited to scale community and advocacy programs globally.
Key Responsibilities Develop a coherent and consistent Customer Advocacy Program and measure and report on its performance. Core activities include:
Customer Advocacy
Drive customer review campaigns (G2, Gartner Peer Insights, etc.) and secure testimonials
Identify and amplify customer success stories into co‑marketing opportunities and speaking engagements
Collaborate with field marketing on customer participation at in‑person events
Collaborate with PMM on Customer Advisory Board initiatives
Champions Programs
Identify and recruit high‑value cybersecurity & fraud champions to become DataDome advocates
Maintain regular engagement touchpoints
Build co‑marketing opportunities with champions (speaking opportunities, contributed quotes, social content)
Industry Memberships
Ensure DataDome realizes full value from memberships by defining and driving participation and visibility
Regularly contribute DataDome content to member communities
Desired Experience & Skills
3–7 years of experience in customer marketing, advocacy, or community management in B2B tech, with a communications/PR background
Credibility with senior fraud and cybersecurity leaders (CISO, VP‑level) and ability to engage them directly
Proven record of building and scaling customer advocacy and community programs globally
Strong writing and storytelling skills; ability to draft case studies, community posts, and speaking abstracts independently
Experience managing champions or influencer programs and measuring their impact
Excellent project management skills; able to juggle multiple initiatives and stakeholders
A pragmatic approach to leveraging SMEs without overburdening them
What’s in it for you?
Flex Life:
Hybrid model with optional in‑office perks, new office location in Soho, complimentary snacks, drinks, and social events, plus a $500 stipend for a home‑office setup
Generous Health Benefits:
Medical, dental, and vision insurance
Professional Development:
Annual stipend for self‑investment
Events & Team Building:
Virtual and on‑site events, workshops, off‑site gatherings, parties, lunch & learns
Perks:
Flexible lunch options, sports activities, team‑building initiatives
Parent Care:
Gifts and care packages
PTO: 27 days + 12 national holidays
401(k) eligibility + matching
Next Steps
A Talent Acquisition Manager will contact you for a first conversation
You will meet with the CMO
You’ll complete a short case study to demonstrate your expertise
You will present it to Corporate Marketing leaders
The final step is a one‑on‑one meeting with our Co‑founder and CEO
Welcome to DataDome!
Company Overview DataDome stops cyber fraud and bots in real time, outpacing AI‑driven fraud from simple to sophisticated across sites, apps, and APIs. Named a Leader in the Forrester Wave for bot management, the DataDome platform is built on a multi‑layered AI engine that focuses on intent, not just identity. With thousands of AI models that adapt to every fraudulent click, sign‑up, and login, DataDome blocks fraud in less than two milliseconds, without compromising performance. DataDome is fully automated and integrates seamlessly into any tech stack. Backed by a 24/7 SOC team of advanced threat researchers, DataDome stops over 400 billion attacks annually.
EEO Statement DataDome is an equal opportunity employer and proud to be committed to diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability, or age.
Key Details Seniority Level : Associate
Employment Type : Full‑time
Job Function : Marketing and Public Relations
Industries : Computer and Network Security
#J-18808-Ljbffr