DARCARS Automotive Group
Automotive Service Advisor / Writer
DARCARS Automotive Group, Fairfax, Virginia, United States, 22032
Automotive Service Advisor / Writer – DARCARS Automotive Group
Location: Fairfax, VA
As the
Automotive Service Advisor / Writer , you are responsible for presenting, consulting, and selling automotive warranty products and repair services to the customer in a professional manner while adhering to the manufacturer’s published maintenance schedule, requirements, and company policy. You will build rapport with customers to promote satisfaction and retention.
Responsibilities
Greet customers in a timely, friendly manner and obtain pertinent vehicle information.
Advise customers on the care and value of maintaining their vehicles according to manufacturer specifications.
Generate and provide customers with a complete and accurate estimate of repair orders.
Establish and communicate the completion time of repair with customer and technician.
Answer incoming service calls.
Maintain and schedule service appointments.
Follow prescribed procedures for customer post‑follow‑up resulting in return visits, increased sales and excellent CSI.
Follow manufacturer warranty guidelines and procedures.
Conduct business with high integrity that maintains the manufacturer Customer Satisfaction Index (CSI) and DARCARS specified goal(s).
Comply with all federal, state, and local laws and company policy regarding safeguarding all customer, company, and manufacturer information, as well as customers’ vehicle and property.
Manage a fast‑paced work environment with limited supervision.
Provide excellent customer service, phone, and computer skills.
Qualifications
Previous automotive Service Advisor experience highly preferred.
Minimum age of eighteen years.
Valid driver's license.
Ability to pass pre‑employment screening (background).
Benefits
Competitive pay and bonus opportunities.
PTO and Paid Holidays.
Employee discounts on vehicle purchases, parts, and service repairs.
Opportunities to join community service initiatives.
This job advertisement is a preview of the role; the employee may be required to perform additional duties upon a supervisor’s request.
We are an equal opportunity employer & drug‑free workplace. Offers of employment are contingent upon successfully passing background screening (incl. criminal background check, review of consumer & motor vehicle records, verification of SSN). Employment is on an at‑will basis & subject to termination if dealership rules & regulations are violated.
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As the
Automotive Service Advisor / Writer , you are responsible for presenting, consulting, and selling automotive warranty products and repair services to the customer in a professional manner while adhering to the manufacturer’s published maintenance schedule, requirements, and company policy. You will build rapport with customers to promote satisfaction and retention.
Responsibilities
Greet customers in a timely, friendly manner and obtain pertinent vehicle information.
Advise customers on the care and value of maintaining their vehicles according to manufacturer specifications.
Generate and provide customers with a complete and accurate estimate of repair orders.
Establish and communicate the completion time of repair with customer and technician.
Answer incoming service calls.
Maintain and schedule service appointments.
Follow prescribed procedures for customer post‑follow‑up resulting in return visits, increased sales and excellent CSI.
Follow manufacturer warranty guidelines and procedures.
Conduct business with high integrity that maintains the manufacturer Customer Satisfaction Index (CSI) and DARCARS specified goal(s).
Comply with all federal, state, and local laws and company policy regarding safeguarding all customer, company, and manufacturer information, as well as customers’ vehicle and property.
Manage a fast‑paced work environment with limited supervision.
Provide excellent customer service, phone, and computer skills.
Qualifications
Previous automotive Service Advisor experience highly preferred.
Minimum age of eighteen years.
Valid driver's license.
Ability to pass pre‑employment screening (background).
Benefits
Competitive pay and bonus opportunities.
PTO and Paid Holidays.
Employee discounts on vehicle purchases, parts, and service repairs.
Opportunities to join community service initiatives.
This job advertisement is a preview of the role; the employee may be required to perform additional duties upon a supervisor’s request.
We are an equal opportunity employer & drug‑free workplace. Offers of employment are contingent upon successfully passing background screening (incl. criminal background check, review of consumer & motor vehicle records, verification of SSN). Employment is on an at‑will basis & subject to termination if dealership rules & regulations are violated.
#J-18808-Ljbffr