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RR Donnelley

Email Marketing Coordinator

RR Donnelley, Columbus, Ohio, United States, 43224

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Company Description Williams Lea, by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world‑class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world—especially within legal, financial, and professional services industries.

Fully remote.

We’re a people‑powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it’s supporting law firms with critical document production or helping financial institutions manage high‑volume print and digital communications, we’re the behind‑the‑scenes team making everything run smoothly.

The Email Marketing Coordinator supports the client’s Business Development, and Marketing teams. Primarily responsible for the formatting and distribution via email of the firm's client alerts, news and event invitations.

Positions: 2 (two different shift options).

Location:

Columbus, OH

Schedules:

Mon‑Fri 5AM‑1PM AND Mon‑Fri 11AM‑8PM

Pay:

$27 - $28/hour

Benefits

Various health insurance options & wellness plans (Medical, Dental, Vision, Prescription Drug)

401k Retirement Savings Plan Including Employer Match

Paid Time Off (PTO)

Life Insurance

Paid Parental Leave

Short‑term & Long‑term Disability

Healthcare & Dependent Care Flexible Spending Accounts

Domestic Partner Coverage

Commuter Benefits

Legal Assistance

Employee Assistance Program (EAP)

Access to free on‑site Gym

Onsite Café

Company Provided Parking

Additional Employee Perks and Discounts

Job Description

Layout, test and circulate HTML email drafts with Business Development teams, partners and others, making changes as needed.

Assist in building distribution lists and segmenting contacts in the CRM database across multiple criteria for mailings.

Send emails using the email merge tools.

Help to enforce the firm's data protection and anti‑spam policies related to this work.

Make HTML email templates and change existing templates to support business needs.

Configure, test and set up email layout and web response forms to support global Business Development email campaign tracking, and event registration and management.

Create InterAction folders and fields to support events.

Produce follow‑up reports and metrics for email campaigns and events.

Help support global team on consistent email marketing system usage.

Suggest improvements to the business processes and to reports generated by the system.

Perform data stewarding duties to assist in the maintenance and administration of client and contact data in the firm's Client Relationship Management system.

Troubleshoot bugs, broken links and other problems.

Performs other responsibilities and ad‑hoc tasks as assigned.

Qualifications

Associate’s or bachelor’s degree in marketing, communications or business preferred. An equivalent combination of education and/or experience may be considered in lieu of the degree when the experience has been directly related to the functions of the role.

Three years’ experience in a professional service organization required. 3–5 years’ experience preferred; law firm experience and pitch/proposal experience a plus.

Advanced MS Office skills with understanding of Word formatting.

Excellent organizational skills, time management and ability to multitask.

Excellent Attention to detail with emphasis on accuracy and quality.

Familiarity with Microsoft Dynamics or other CRM applications a plus.

HTML knowledge required.

Strong verbal and written communications skills.

Ability to build strong relationships with clients.

Supervision

Received: Marketing Supervisor

Job Relationships

Internal: This position works closely with the Marketing Supervisor/Senior Account Manager and various other WL staff.

External: Client’s Marketing team and external vendors.

Who we are In a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years.

Our 5,200+ talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments.

We’re always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization.

Equal Employment Opportunity Statement It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Additional Information Williams Lea is a drug‑free workplace and performs pre‑employment substance abuse testing.

All employment offers are contingent upon the successful completion of both a pre‑employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability/veterans.

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