Caesars Entertainment
Communications Specialist - Full Time (Call Center LV)
Caesars Entertainment, Las Vegas, Nevada, us, 89105
Job Description
WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission: "Create the Extraordinary" Our Vision: "We create spectacular worlds that immerse, inspire and connect you. We don't perform magic; we create it with excellence." Our Values: "Blaze the Trail, Together We Win, All-In on Service" Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.
JOB SUMMARY
The Communications Specialist is responsible for maintaining the Enterprise Knowledge Base by conducting audits, contacting property partners for updates, and resolving team member feedback to ensure resources remain reliable and current. They optimize knowledge base structure and workflows while driving adoption and engagement across the enterprise by encouraging contributions, feedback, and consistent usage. In addition, they oversee internal communications, sharing company policies, procedures, events, and team member highlights through bulletin flyers, monitors, pre-shift, and other platforms. They also create and maintain training materials to support knowledge base usage, ensuring information is accurate, relevant, and effective. Finally, they assist with key projects assigned by department leadership, supporting process improvements and the implementation of new programs.
HOW YOU WILL CREATE THE EXTRAORDINARY
Conduct regular audits to ensure accuracy, relevance, and consistency of resources. Partner with properties and departments to update and maintain content. Resolve team member feedback to keep information timely and reliable. Drive knowledge base usage by encouraging contributions and feedback. Foster a culture of engagement where team members see the knowledge base as a trusted resource. Develop and deliver training materials to support effective usage. Share policies, procedures, events, and team member highlights through bulletin flyers, monitors, pre-shift updates, and other platforms. Ensure messaging is clear, consistent, and aligned with organizational goals. Support departmental initiatives and key projects assigned by leadership. Contribute to process improvements and the implementation of new programs that enhance team member experience.
WHAT YOU WILL NEED
Must be 21 years of age or older High School diploma or equivalent KCS Certification (preferred) 2 years' experience in Knowledge/Content Management, Communications, or Graphic Design Proficient in Microsoft SharePoint, Excel, PowerPoint, Word, Teams, and Adobe Acrobat (PDFs) ADDITIONAL REQUIREMENTS
Strong attention to detail and accuracy when creating, updating, and reviewing knowledge articles to ensure information is correct, clear, and reliable Excellent written and verbal communication abilities, with the ability to gather information from different sources and present it clearly in a consistent format Strong organizational, time management, and prioritization skills, with the ability to handle multiple tasks in a high-volume, fast-paced environment Demonstrates analytical and problem-solving skills to identify gaps and recommend improvements in knowledge resources Brings a friendly, professional, and upbeat attitude while fostering call center engagement and promoting a fun, family-style culture Self-starter who works independently and collaboratively, with strong time management, teamwork, and openness to constructive feedback Demonstrates adaptability and flexibility when handling changing priorities and new initiatives Maintains confidentiality and discretion when handling sensitive or proprietary information Typing speed of 45 WPM
TOGETHER WE WIN
We believe in delivering family-style service-an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.
DISCLAIMER
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person's race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.
About Us
At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.
Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, "Create the Extraordinary". Our vision, "Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. #WeAreCaesars". If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.
WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission: "Create the Extraordinary" Our Vision: "We create spectacular worlds that immerse, inspire and connect you. We don't perform magic; we create it with excellence." Our Values: "Blaze the Trail, Together We Win, All-In on Service" Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.
JOB SUMMARY
The Communications Specialist is responsible for maintaining the Enterprise Knowledge Base by conducting audits, contacting property partners for updates, and resolving team member feedback to ensure resources remain reliable and current. They optimize knowledge base structure and workflows while driving adoption and engagement across the enterprise by encouraging contributions, feedback, and consistent usage. In addition, they oversee internal communications, sharing company policies, procedures, events, and team member highlights through bulletin flyers, monitors, pre-shift, and other platforms. They also create and maintain training materials to support knowledge base usage, ensuring information is accurate, relevant, and effective. Finally, they assist with key projects assigned by department leadership, supporting process improvements and the implementation of new programs.
HOW YOU WILL CREATE THE EXTRAORDINARY
Conduct regular audits to ensure accuracy, relevance, and consistency of resources. Partner with properties and departments to update and maintain content. Resolve team member feedback to keep information timely and reliable. Drive knowledge base usage by encouraging contributions and feedback. Foster a culture of engagement where team members see the knowledge base as a trusted resource. Develop and deliver training materials to support effective usage. Share policies, procedures, events, and team member highlights through bulletin flyers, monitors, pre-shift updates, and other platforms. Ensure messaging is clear, consistent, and aligned with organizational goals. Support departmental initiatives and key projects assigned by leadership. Contribute to process improvements and the implementation of new programs that enhance team member experience.
WHAT YOU WILL NEED
Must be 21 years of age or older High School diploma or equivalent KCS Certification (preferred) 2 years' experience in Knowledge/Content Management, Communications, or Graphic Design Proficient in Microsoft SharePoint, Excel, PowerPoint, Word, Teams, and Adobe Acrobat (PDFs) ADDITIONAL REQUIREMENTS
Strong attention to detail and accuracy when creating, updating, and reviewing knowledge articles to ensure information is correct, clear, and reliable Excellent written and verbal communication abilities, with the ability to gather information from different sources and present it clearly in a consistent format Strong organizational, time management, and prioritization skills, with the ability to handle multiple tasks in a high-volume, fast-paced environment Demonstrates analytical and problem-solving skills to identify gaps and recommend improvements in knowledge resources Brings a friendly, professional, and upbeat attitude while fostering call center engagement and promoting a fun, family-style culture Self-starter who works independently and collaboratively, with strong time management, teamwork, and openness to constructive feedback Demonstrates adaptability and flexibility when handling changing priorities and new initiatives Maintains confidentiality and discretion when handling sensitive or proprietary information Typing speed of 45 WPM
TOGETHER WE WIN
We believe in delivering family-style service-an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.
DISCLAIMER
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person's race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.
About Us
At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.
Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, "Create the Extraordinary". Our vision, "Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. #WeAreCaesars". If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.