Role Overview
Specialty/Competency: Customer
Industry/Sector: Not Applicable
Time Type: Full time
Travel Requirements: Up to 20%
At PwC, our people in experience consulting specialise in providing consulting services focused on enhancing customer and employee experiences. These individuals analyse client needs, design and implement experience strategies, and offer guidance and support to help clients create memorable and impactful experiences that drive customer loyalty and employee engagement. Those in experience design at PwC will specialise in designing exceptional customer and employee experiences. Your work will involve utilising human-centred design principles to understand user needs, conduct research, and create intuitive and engaging experiences. Additionally, you will be responsible for collaborating with clients to develop user journeys, wireframes, prototypes, and visual designs that optimise interactions and deliver seamless experiences across various touchpoints.
Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities.
Responsibilities
- Assist in creating digital experiences that prioritize user needs and leverage AI
- Engage in collaborative projects with strategists, developers, and researchers
- Experiment with generative tools to enhance design processes
- Develop understanding of design systems within a dynamic setting
- Contribute to project tasks while developing technical skills
- Support the team in delivering exemplary work
- Adapt to evolving project requirements and client needs
- Foster a culture of learning and innovation within the team
Required Experience and Qualifications
- Bachelor's Degree
- At least 1 year of experience designing digital products or services
- A portfolio of your interactive work (web, mobile & tablet) is required for review
- In lieu of a Bachelor's degree, for each year of college not completed, demonstrate three years of specialised training and/or progressively responsible work experience concurrent with the minimum years of experience required for the role
Preferred Qualifications
- Proficiency with modern design tools like Figma and Adobe Creative Cloud
- Comfort experimenting with AI and generative design tools
- Understanding of accessibility standards and inclusive design
- Excellence in collaboration and communication skills
- Demonstrating a growth mindset and adaptability
- Experience contributing to design systems preferred
- Interest in AI ethics, service design, or motion design preferred
- Familiarity with storytelling or visual communication preferred
Salary
Range: $63,000 - $140,000, plus an annual discretionary bonus. The range is for positions based in Maryland. Actual compensation will depend on skills, experience, qualifications and location, and applicable employment laws.
Benefits
PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. Visit https://pwc.to/benefits-at-a-glance for details.
Equal Opportunity Employer
PwC is an equal‑opportunity employer. All qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or any other status protected by law.
For qualified applicants impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws.
Visa Sponsorship
PwC does not intend to hire experienced or entry‑level job seekers who will need, now or in the future, PwC sponsorship through the H‑1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.
Learn More
Learn more about how we work: https://pwc.to/how-we-work
Job Details
- Seniority level: Not Applicable
- Employment type: Full-time
- Job function: Information Technology
- Industries: Accounting, Financial Services, Business Consulting and Services