RIT Solutions, Inc. is hiring: UI / UX Researcher in New York

UI / UX Researcher - Spanish Speaking

Location: Remote

1 years, immediate start

Overview

We're seeking an experienced UX Research Contractor to support a digital banking transformation. You'll conduct bilingual qualitative research to inform and improve customer-facing mobile experiences. The ideal candidate is fluent in Spanish and English, with proven expertise leading research from planning through synthesis and storytelling.

Ideal Profile

• 6+ years of UX or qualitative research experience, preferably in financial services or regulated industries Skilled at managing multiple squads and stakeholders in complex programs
• Strong communicator, facilitator, and storyteller Passionate about translating insights into meaningful design outcomes
• Self-sufficient, adaptable, and comfortable in agile, distributed teams Fluent in Spanish and English (spoken and written)

Key Responsibilities

• Lead qualitative research from planning to insights delivery Design and analyze surveys or lightweight quantitative studies
• align research strategies to product priorities and sprint cycles Collaborate with product, design, and engineering teams to embed user insights
• Facilitate workshops for ideation, prioritization, and validation
• Conduct beta testing with internal users to assess release value
• advocate for research-driven design through storytelling and synthesis
• Mentor peers and promote research best practices

Core Competencies

Research Methods

In-depth interviews (English & Spanish), focus groups, usability testing, diary studies, concept and prototype testing, card sorting, and surveys

Familiarity with mixed-methods approaches and interpreting quantitative insights to complement qualitative findings

Research Types

Generative and evaluative studies, including discovery, prototype, and post-launch validation

Synthesis & Communication

Affinity mapping, journey and archetype development, and insight storytelling

Tools

• Utilize tools such as Qualtrics , collaborative whiteboarding platforms , and Microsoft PowerPoint
• Define research objectives , participant criteria , and success metrics
• Develop screeners , discussion guides , and test scripts
• Conduct bilingual interviews with cultural sensitivity
• Synthesize findings into actionable insights and recommendations
• Present outcomes to leadership and product teams
• Support continuous improvement of research frameworks and documentation