City of Boynton Beach
Overview
The City of Boynton Beach Communications Center answers all emergency and non-emergency calls for police, fire, and emergency medical services. The purpose of this classification is to answer multiple telephone lines, communicate effectively with persons requesting emergency and non-emergency police, fire, or EMS assistance, relaying information for dispatch or transferring calls appropriately, and maintain logs and records of communications activities.
The Communications Division is staffed 24 hours a day, 365 days a year including holidays. Applicants are expected to be available to work shifts that may include weekends, late night, holidays, and mandatory overtime.
Position Salary Communications Operator I (Non-Certified): $63,617.64 Communications Operator I (Certified): $66,798.54*
*Applicants who possess the State of Florida 911 Public Safety Telecommunicator Certification are required to disclose this within the application process and provide documentation to Human Resources before beginning employment with the City.
Newly hired Operators start at Level I. With full completion of training, employees may advance to Level II and Level III. Training includes classroom instruction, call taking, info channel, FD radio, and PD radio.
Responsibilities
Perform multiple tasks simultaneously; take appropriate action for routine or stressful life/death situations and remain calm.
Answer incoming telephone calls, receive and transmit information, complaints, and requests for assistance.
Communicate effectively over law enforcement, fire, rescue, and EMS radio channels; dispatch patrol cars, detectives, rescue squads, wreckers, fire trucks, and ambulances as needed.
Conduct investigations on some calls and assign case numbers.
Maintain conversation with caller to obtain/verify pertinent information, comfort them until assistance arrives, provide emergency medical pre‑arrival instructions, and offer CPR assistance over the phone.
Operate teletype NCIC/FCIC and Palms; enter and retrieve information from computer; manipulate, locate, maintain, save, or clear files and records within the database.
Operate radios; perform Fire Department morning radio check; monitor radio channels.
Provide information and address requests to the public and police, maintain pursuit information, and know unit locations.
Update City and County locations and phone numbers.
Maintain logs and records of radio activities, police actions, and calls taken by the Fire Department; prepare and file various reports.
Notify appropriate personnel and/or supervisor of critical situations, weather‑related information, and problems with communications or computer equipment.
Attend training courses as offered by the department or required by law to maintain certifications and stay informed of operations.
Cooperate with federal, state, and local law enforcement agencies and their representatives when related to investigations within City jurisdiction.
Take and relay messages to officers, firefighters, other divisions, or local agencies; disseminate information to various departments.
Maintain cleanliness of work area and restock supplies.
Perform other related duties as required.
Qualifications
High school diploma or equivalent.
Must become certified by the Florida and National Crime Information Center (FCIC/NCIC) within six months of employment in addition to basic Telecommunicator training.
Must possess and maintain a valid Florida driver's license.
Must possess and maintain State of Florida 911 Public Safety Telecommunicator Certification within one (1) year of employment. Failure to obtain the required licenses within the allotted timeframe may result in termination.
Examination Process
Apply via the online application system.
Application review.
CritiCall Test – Dispatcher Pre-Employment Testing.
Formal interview.
Extensive background investigation.
Controlled Voice Stress Analysis and drug test.
Successful completion of probationary period.
Communication regarding scheduling and updates will be posted to your GovernmentJobs.com account and/or emailed. Check your account regularly, including spam folders.
Communications Competencies
Effectively communicate with supervisors, employees, other departments, contractors, vendors, and the public.
Accurately and expeditiously receive and deliver messages and information.
Prepare accurate and thorough written records and reports.
Understand and follow oral and written instructions, completing tasks with minimal supervision.
Knowledge, Skills and Abilities
Knowledge of emergency communications rules and regulations.
Knowledge of National and Florida Crime Center systems, procedures, and methods for data access and input.
Knowledge of City and Department rules, regulations, policies, and procedures.
Knowledge of police/fire methodology and terminology.
Knowledge of geographical features of the City.
Attention to minute detail and high level of compliance in job duties.
Courteous and fair interaction with the public.
Effective communication both orally and in writing.
Ability to function calmly in a high‑stress environment.
Physical and Sensory Requirements / Environmental Factors
Ability to exert light physical effort in sedentary to light work; may involve lifting, carrying, pushing, or pulling objects up to 10 pounds.
Ability to perform tasks at a keyboard or workstation for extended periods.
Ability to perceive and discriminate sounds and visual cues or signals; ability to communicate orally.
Essential functions performed without adverse environmental exposure.
The City of Boynton Beach, Florida, is an
Equal Opportunity Employer (EEO)
and
Affirmative Action Employer . All applicants receive consideration for employment without regard to race, color, religion, gender, marital status, sexual orientation, national origin, age, disability, or any other protected classification as defined by applicable law (except as limited by personnel rules, collective bargaining agreements, or bona fide occupational qualifications).
Title I of the Americans with Disabilities Act (ADA) protects qualified individuals with disabilities from employment discrimination. Under the ADA, a person has a disability if they have a physical or mental impairment that substantially limits a major life activity. The City will provide reasonable accommodations to qualified individuals with disabilities and encourages prospective and current employees to discuss potential accommodations.
To perform this job successfully, the incumbent will possess the abilities and aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat of significant risk to the health or safety of themselves or others.
Veterans' Preference Certain servicemembers, veterans, and their spouses and family members receive preference and priority in the City’s hiring process. Certain servicemembers may be eligible for waivers of postsecondary educational requirements in employment by the City.
#J-18808-Ljbffr
The Communications Division is staffed 24 hours a day, 365 days a year including holidays. Applicants are expected to be available to work shifts that may include weekends, late night, holidays, and mandatory overtime.
Position Salary Communications Operator I (Non-Certified): $63,617.64 Communications Operator I (Certified): $66,798.54*
*Applicants who possess the State of Florida 911 Public Safety Telecommunicator Certification are required to disclose this within the application process and provide documentation to Human Resources before beginning employment with the City.
Newly hired Operators start at Level I. With full completion of training, employees may advance to Level II and Level III. Training includes classroom instruction, call taking, info channel, FD radio, and PD radio.
Responsibilities
Perform multiple tasks simultaneously; take appropriate action for routine or stressful life/death situations and remain calm.
Answer incoming telephone calls, receive and transmit information, complaints, and requests for assistance.
Communicate effectively over law enforcement, fire, rescue, and EMS radio channels; dispatch patrol cars, detectives, rescue squads, wreckers, fire trucks, and ambulances as needed.
Conduct investigations on some calls and assign case numbers.
Maintain conversation with caller to obtain/verify pertinent information, comfort them until assistance arrives, provide emergency medical pre‑arrival instructions, and offer CPR assistance over the phone.
Operate teletype NCIC/FCIC and Palms; enter and retrieve information from computer; manipulate, locate, maintain, save, or clear files and records within the database.
Operate radios; perform Fire Department morning radio check; monitor radio channels.
Provide information and address requests to the public and police, maintain pursuit information, and know unit locations.
Update City and County locations and phone numbers.
Maintain logs and records of radio activities, police actions, and calls taken by the Fire Department; prepare and file various reports.
Notify appropriate personnel and/or supervisor of critical situations, weather‑related information, and problems with communications or computer equipment.
Attend training courses as offered by the department or required by law to maintain certifications and stay informed of operations.
Cooperate with federal, state, and local law enforcement agencies and their representatives when related to investigations within City jurisdiction.
Take and relay messages to officers, firefighters, other divisions, or local agencies; disseminate information to various departments.
Maintain cleanliness of work area and restock supplies.
Perform other related duties as required.
Qualifications
High school diploma or equivalent.
Must become certified by the Florida and National Crime Information Center (FCIC/NCIC) within six months of employment in addition to basic Telecommunicator training.
Must possess and maintain a valid Florida driver's license.
Must possess and maintain State of Florida 911 Public Safety Telecommunicator Certification within one (1) year of employment. Failure to obtain the required licenses within the allotted timeframe may result in termination.
Examination Process
Apply via the online application system.
Application review.
CritiCall Test – Dispatcher Pre-Employment Testing.
Formal interview.
Extensive background investigation.
Controlled Voice Stress Analysis and drug test.
Successful completion of probationary period.
Communication regarding scheduling and updates will be posted to your GovernmentJobs.com account and/or emailed. Check your account regularly, including spam folders.
Communications Competencies
Effectively communicate with supervisors, employees, other departments, contractors, vendors, and the public.
Accurately and expeditiously receive and deliver messages and information.
Prepare accurate and thorough written records and reports.
Understand and follow oral and written instructions, completing tasks with minimal supervision.
Knowledge, Skills and Abilities
Knowledge of emergency communications rules and regulations.
Knowledge of National and Florida Crime Center systems, procedures, and methods for data access and input.
Knowledge of City and Department rules, regulations, policies, and procedures.
Knowledge of police/fire methodology and terminology.
Knowledge of geographical features of the City.
Attention to minute detail and high level of compliance in job duties.
Courteous and fair interaction with the public.
Effective communication both orally and in writing.
Ability to function calmly in a high‑stress environment.
Physical and Sensory Requirements / Environmental Factors
Ability to exert light physical effort in sedentary to light work; may involve lifting, carrying, pushing, or pulling objects up to 10 pounds.
Ability to perform tasks at a keyboard or workstation for extended periods.
Ability to perceive and discriminate sounds and visual cues or signals; ability to communicate orally.
Essential functions performed without adverse environmental exposure.
The City of Boynton Beach, Florida, is an
Equal Opportunity Employer (EEO)
and
Affirmative Action Employer . All applicants receive consideration for employment without regard to race, color, religion, gender, marital status, sexual orientation, national origin, age, disability, or any other protected classification as defined by applicable law (except as limited by personnel rules, collective bargaining agreements, or bona fide occupational qualifications).
Title I of the Americans with Disabilities Act (ADA) protects qualified individuals with disabilities from employment discrimination. Under the ADA, a person has a disability if they have a physical or mental impairment that substantially limits a major life activity. The City will provide reasonable accommodations to qualified individuals with disabilities and encourages prospective and current employees to discuss potential accommodations.
To perform this job successfully, the incumbent will possess the abilities and aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat of significant risk to the health or safety of themselves or others.
Veterans' Preference Certain servicemembers, veterans, and their spouses and family members receive preference and priority in the City’s hiring process. Certain servicemembers may be eligible for waivers of postsecondary educational requirements in employment by the City.
#J-18808-Ljbffr