DARCARS Automotive Group
Automotive Service Advisor / Writer
DARCARS Automotive Group, Jacksonville, Florida, United States, 32290
DARCARS Jacksonville is now seeking
Automotive Service Advisor / Writer .
Responsibilities
Greet customers in a timely, friendly manner and obtain pertinent vehicle information
Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications
Generate and provide customers with a complete and accurate estimate of repair orders
Establish and communicate completion time of repair with customer and technician
Answer incoming service calls
Maintain and schedule service appointments
Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and excellent CSI
Follow the manufacturer’s warranty guidelines and procedures
Conduct business with high integrity that maintains the manufacturer Customer Satisfaction Index (CSI) and DARCARS specified goal(s)
Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customers vehicle and property
Must be able to manage in a fast paced work environment with limited supervision
Must have great customer service, phone and computer skills
Qualifications
Previous automotive Service Advisor experience highly preferred
Must be a minimum of eighteen years of age
Must have a valid driver’s license
Must be able to pass pre‑employment screening (background)
Competitive pay and opportunities for bonus
PTO and paid holidays
Employee discounts on vehicle purchases, parts and service repairs
Opportunities to join our community service initiatives
EEO Statement We are an equal opportunity employer & drug‑free workplace. Offers of employment are contingent upon successfully passing background screening (incl. criminal background check, review of consumer & motor vehicle records, verification of SSN). Employment is on an at‑will basis & subject to termination if dealership rules & regulations are violated.
Referrals increase your chances of interviewing at DARCARS Automotive Group by 2x.
Jacksonville, FL
#J-18808-Ljbffr
Automotive Service Advisor / Writer .
Responsibilities
Greet customers in a timely, friendly manner and obtain pertinent vehicle information
Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications
Generate and provide customers with a complete and accurate estimate of repair orders
Establish and communicate completion time of repair with customer and technician
Answer incoming service calls
Maintain and schedule service appointments
Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and excellent CSI
Follow the manufacturer’s warranty guidelines and procedures
Conduct business with high integrity that maintains the manufacturer Customer Satisfaction Index (CSI) and DARCARS specified goal(s)
Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customers vehicle and property
Must be able to manage in a fast paced work environment with limited supervision
Must have great customer service, phone and computer skills
Qualifications
Previous automotive Service Advisor experience highly preferred
Must be a minimum of eighteen years of age
Must have a valid driver’s license
Must be able to pass pre‑employment screening (background)
Competitive pay and opportunities for bonus
PTO and paid holidays
Employee discounts on vehicle purchases, parts and service repairs
Opportunities to join our community service initiatives
EEO Statement We are an equal opportunity employer & drug‑free workplace. Offers of employment are contingent upon successfully passing background screening (incl. criminal background check, review of consumer & motor vehicle records, verification of SSN). Employment is on an at‑will basis & subject to termination if dealership rules & regulations are violated.
Referrals increase your chances of interviewing at DARCARS Automotive Group by 2x.
Jacksonville, FL
#J-18808-Ljbffr