DARCARS Automotive Group
Automotive Service Advisor / Writer
DARCARS Automotive Group, Baltimore, Maryland, United States
DARCARS of Frederick
is now seeking an
Automotive Service Advisor / Writer .
As the
Automotive Service Advisor / Writer
you are responsible for presenting, consulting, and selling automotive warranty products and repair services to the customer in a professional manner while adhering to the manufacturer’s published maintenance schedule, requirements, and company policy. In addition, you will build rapport with customers to promote customer satisfaction and retention.
What You’ll Do
Greet customers in a timely, friendly manner and obtain pertinent vehicle information.
Advise customers on the care and value of maintaining their vehicles in accordance with manufacturers’ specifications.
Generate and provide customers with a complete and accurate estimate of repair orders.
Establish and communicate completion time of repair with customer and technician.
Answer incoming service calls.
Maintain and schedule service appointments.
Follow prescribed procedures for customer post‑follow‑up resulting in return visits, increased sales and excellent CSI.
Follow the manufacturer’s warranty guidelines and procedures.
Conduct business with high integrity to maintain the manufacturer Customer Satisfaction Index (CSI) and DARCARS specified goal(s).
Comply with all federal, state and local laws, and company policy, regarding safeguarding customer, company and manufacturer information, and customers’ vehicle and property.
Manage work in a fast‑paced environment with limited supervision.
Show great customer service, phone and computer skills.
Previous automotive Service Advisor experience highly preferred.
Requirements
Must be a minimum of eighteen years of age.
Must have a valid driver’s license.
Must be able to pass pre‑employment screening (background).
Benefits
Competitive pay and opportunities for bonus.
PTO and paid holidays.
Employee discounts on vehicle purchases, parts and service repairs.
Opportunities to join community service initiatives.
We are an equal opportunity employer & drug‑free workplace. Offers of employment are contingent upon successfully passing background screening (incl. criminal background check, review of consumer & motor vehicle records, verification of SSN). Employment is on an at‑will basis & subject to termination if dealership rules & regulations are violated.
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is now seeking an
Automotive Service Advisor / Writer .
As the
Automotive Service Advisor / Writer
you are responsible for presenting, consulting, and selling automotive warranty products and repair services to the customer in a professional manner while adhering to the manufacturer’s published maintenance schedule, requirements, and company policy. In addition, you will build rapport with customers to promote customer satisfaction and retention.
What You’ll Do
Greet customers in a timely, friendly manner and obtain pertinent vehicle information.
Advise customers on the care and value of maintaining their vehicles in accordance with manufacturers’ specifications.
Generate and provide customers with a complete and accurate estimate of repair orders.
Establish and communicate completion time of repair with customer and technician.
Answer incoming service calls.
Maintain and schedule service appointments.
Follow prescribed procedures for customer post‑follow‑up resulting in return visits, increased sales and excellent CSI.
Follow the manufacturer’s warranty guidelines and procedures.
Conduct business with high integrity to maintain the manufacturer Customer Satisfaction Index (CSI) and DARCARS specified goal(s).
Comply with all federal, state and local laws, and company policy, regarding safeguarding customer, company and manufacturer information, and customers’ vehicle and property.
Manage work in a fast‑paced environment with limited supervision.
Show great customer service, phone and computer skills.
Previous automotive Service Advisor experience highly preferred.
Requirements
Must be a minimum of eighteen years of age.
Must have a valid driver’s license.
Must be able to pass pre‑employment screening (background).
Benefits
Competitive pay and opportunities for bonus.
PTO and paid holidays.
Employee discounts on vehicle purchases, parts and service repairs.
Opportunities to join community service initiatives.
We are an equal opportunity employer & drug‑free workplace. Offers of employment are contingent upon successfully passing background screening (incl. criminal background check, review of consumer & motor vehicle records, verification of SSN). Employment is on an at‑will basis & subject to termination if dealership rules & regulations are violated.
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