City of Loveland
Lateral 911 Communications Specialist
City of Loveland, Loveland, Colorado, United States, 80538
Lateral 911 Communications Specialist
The Loveland Emergency Communications Center is looking for qualified applicants who are interested in a fast‑paced, fulfilling career as a 911 Communications Specialist. This position provides emergency and non‑emergency radio communication, dispatch service, telephone contact and Computer Aided Dispatch (CAD) reports for the Loveland Police Department, Loveland Fire Rescue Authority, Berthoud Fire Protection District, Thompson Valley EMS and other contracted agencies. To view additional police department specific benefits:
https://www.lovgov.org/services/police/employment
Selection Timeline
Position open until filled
CritiCall testing: TBD
Interviews: Thursday January 8th
Backgrounds: TBD
Tentative start date: TBD
Lateral Transfer To be considered a lateral, a candidate must have at least three years of experience and have been employed as a 911 Communications Specialist/Dispatcher within the last 12 months with the following responsibilities and systems:
Operated an integrated CAD, radio, and phone system with multiple screens.
Call taker and dispatcher for police, fire, and EMS.
EMD certified.
Those who meet the above requirement of a lateral with 3‑5 years of experience will start at step 2,
$35.0075/ hr.
Those who meet the above requirement of a lateral with 5+ years of experience will start at step 3,
$37.6723/ hr.
Bonus
$2000 upon completion of training and $2000 upon one‑year anniversary.
Responsibilities
Answer telephone calls including emergency lines, 911 lines, non‑emergency police lines and business extensions.
Dispatch appropriate emergency and non‑emergency personnel to calls for service and/or complaints.
Prioritize calls based upon nature of request for services, availability of units, and other pertinent information.
Monitor radio transmissions of personnel for accurate response, need for additional assistance and to increase safety of responding personnel.
Maintain accurate logs in CAD for time of calls, time dispatched, response time, time cleared, and other required data.
Operate a state and nationwide computer system in accordance with Department, CCIC and NCIC regulations and policies. Relay information from this system to police personnel.
Maintain current awareness of the locations and status of police, fire and ambulance units for safety and to ascertain availability for response.
Maintain CPR certification and complete EMD certification course, training provided.
Other Duties
Monitor direct alarms into the Communications Center, third‑party notifications and dispatch appropriate personnel.
Monitor Police, Ambulance, Fire, and all other appropriate regional radio channels as required for information and operational purposes.
Prepare and maintain a variety of records and logs including warrant files, NCIC/CCIC entry files, and other required records.
Complete special reports, projects and other administrative assignments as required.
Operate a manual dispatching system when automatic systems are not functioning or when necessary.
Perform other related duties as required and assigned.
May require unrestricted mandatory overtime. 24‑hour operations requiring shift work, including nights, weekends, holidays and order‑in coverage.
Candidate Qualifications Ability to operate and monitor radio and online computer telecommunications systems under stressful and demanding emergency situations.
Knowledge of the physical layout of streets and buildings in the City limits of Loveland and southern Larimer County.
Computer skills and accurate typing using an ergonomic split keyboard.
Ability to handle numerous simultaneous events and to react quickly and according to Department policies in emergency situations.
Working Environment Majority of work performed indoors in a closed and secured office setting.
Continuous speaking, conversing on telephone and computer operation.
Must possess necessary motor skills to operate a computer keyboard, telephone, recording device and various office skills.
Sitting, stooping, bending, reaching, pulling, pushing, grasping, talking, seeing, hearing, reading, and repetitive keyboard motions as well as extended periods of sitting.
Materials and Equipment Used Multiple Police/Fire/Ambulance radio channels, VIPER telephone, CAD computer, CCIC computer, copy machine, fax machine, headset and other commonly used office equipment.
Legal Conditional employment offers are contingent on the successful completion of an extensive criminal background investigation, polygraph examination, psychological examination, and drug screen.
APPLICANTS WHO ARE UNSUCCESSFUL IN THE SELECTION PROCESS MAY APPLY FOR FUTURE OPENINGS.
The City of Loveland is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, religion, age, disability or sexual orientation. We encourage, value and respect diversity.
Beginning on 8/1/2023, The City of Loveland will begin participating in E‑Verify. In accordance with E‑Verify requirements, upon your date of hire the City of Loveland will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S.
E‑Verify Notice of Participation
Learn more about your right to work . Visit
E‑Verify.gov
for more information.
#J-18808-Ljbffr
https://www.lovgov.org/services/police/employment
Selection Timeline
Position open until filled
CritiCall testing: TBD
Interviews: Thursday January 8th
Backgrounds: TBD
Tentative start date: TBD
Lateral Transfer To be considered a lateral, a candidate must have at least three years of experience and have been employed as a 911 Communications Specialist/Dispatcher within the last 12 months with the following responsibilities and systems:
Operated an integrated CAD, radio, and phone system with multiple screens.
Call taker and dispatcher for police, fire, and EMS.
EMD certified.
Those who meet the above requirement of a lateral with 3‑5 years of experience will start at step 2,
$35.0075/ hr.
Those who meet the above requirement of a lateral with 5+ years of experience will start at step 3,
$37.6723/ hr.
Bonus
$2000 upon completion of training and $2000 upon one‑year anniversary.
Responsibilities
Answer telephone calls including emergency lines, 911 lines, non‑emergency police lines and business extensions.
Dispatch appropriate emergency and non‑emergency personnel to calls for service and/or complaints.
Prioritize calls based upon nature of request for services, availability of units, and other pertinent information.
Monitor radio transmissions of personnel for accurate response, need for additional assistance and to increase safety of responding personnel.
Maintain accurate logs in CAD for time of calls, time dispatched, response time, time cleared, and other required data.
Operate a state and nationwide computer system in accordance with Department, CCIC and NCIC regulations and policies. Relay information from this system to police personnel.
Maintain current awareness of the locations and status of police, fire and ambulance units for safety and to ascertain availability for response.
Maintain CPR certification and complete EMD certification course, training provided.
Other Duties
Monitor direct alarms into the Communications Center, third‑party notifications and dispatch appropriate personnel.
Monitor Police, Ambulance, Fire, and all other appropriate regional radio channels as required for information and operational purposes.
Prepare and maintain a variety of records and logs including warrant files, NCIC/CCIC entry files, and other required records.
Complete special reports, projects and other administrative assignments as required.
Operate a manual dispatching system when automatic systems are not functioning or when necessary.
Perform other related duties as required and assigned.
May require unrestricted mandatory overtime. 24‑hour operations requiring shift work, including nights, weekends, holidays and order‑in coverage.
Candidate Qualifications Ability to operate and monitor radio and online computer telecommunications systems under stressful and demanding emergency situations.
Knowledge of the physical layout of streets and buildings in the City limits of Loveland and southern Larimer County.
Computer skills and accurate typing using an ergonomic split keyboard.
Ability to handle numerous simultaneous events and to react quickly and according to Department policies in emergency situations.
Working Environment Majority of work performed indoors in a closed and secured office setting.
Continuous speaking, conversing on telephone and computer operation.
Must possess necessary motor skills to operate a computer keyboard, telephone, recording device and various office skills.
Sitting, stooping, bending, reaching, pulling, pushing, grasping, talking, seeing, hearing, reading, and repetitive keyboard motions as well as extended periods of sitting.
Materials and Equipment Used Multiple Police/Fire/Ambulance radio channels, VIPER telephone, CAD computer, CCIC computer, copy machine, fax machine, headset and other commonly used office equipment.
Legal Conditional employment offers are contingent on the successful completion of an extensive criminal background investigation, polygraph examination, psychological examination, and drug screen.
APPLICANTS WHO ARE UNSUCCESSFUL IN THE SELECTION PROCESS MAY APPLY FOR FUTURE OPENINGS.
The City of Loveland is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, religion, age, disability or sexual orientation. We encourage, value and respect diversity.
Beginning on 8/1/2023, The City of Loveland will begin participating in E‑Verify. In accordance with E‑Verify requirements, upon your date of hire the City of Loveland will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S.
E‑Verify Notice of Participation
Learn more about your right to work . Visit
E‑Verify.gov
for more information.
#J-18808-Ljbffr