Live Nation Entertainment
Event Staff - MGM Music Hall Fenway
Live Nation Entertainment, Boston, Massachusetts, us, 02298
Job Summary
Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year.
WHO ARE YOU? Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!
ROLE RESPONSIBILITIES
Communicate venue information about policies and procedures to guests as they prepare to enter the venue.
Look for ways to proactively assist the guest to ensure they have an enjoyable experience.
Answer questions about common venue programs such as upgrades, purchasing fan merchandise, etc.
Direct restroom and concessions lines, as needed, to shorten guest waiting times.
Assist in resolving guest complaints. Work staff entrance and give out employee badges.
Help maintain PPE and sanitization inventory.
Communicate venue information about policies and procedures to guests.
Report maintenance and cleaning issues to the respective department manager in a timely manner.
May fill in temporarily with a department to support staffing levels during peak or break times.
Greet guests as they enter and leave the venue. May also distribute advertising flyers.
Check restrooms frequently to make sure guests’ lines are moving and alert the cleaning when necessary.
Keep records of inquiries, complaints, or comments.
Help with VIP programming under the direction of the Operations Manager.
Report maintenance and cleaning issues during a show to the respective department manager.
Monitor and log lost and found items.
Ensure guest safety through proactive personal interaction and removing hazards in the area of responsibility.
Check identification of any guest who appears to be under 30 years of age who is drinking alcoholic beverages inside the venue.
Prevent and resolve altercations among guests.
Maintain control by circulating through your work area throughout the shift.
Set up area before opening (stanchions, table configuring, etc.).
Keep interior and exterior of the venue clear and safe, cleaning spills and removing food, trash or other obstacles before, during and after the shift.
QUALIFICATIONS
High School Diploma or equivalent.
At least 2 years in Guest Service and communications.
Creative thinker and problem solver.
Excellent verbal, written and interpersonal communication skills.
Acute sense of judgment, tact and diplomacy.
A strong sense of teamwork and ability to execute programs.
Position requires constant walking, climbing stairs, lifting and carrying 50 lbs+ and occasional sitting.
Ability to work late hours.
Flexible schedule.
EQUAL EMPLOYMENT OPPORTUNITY Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
EXPECTED COMPENSATION
$16.0 USD - $20.00 USD Hourly. Pay is based on a number of factors including market location, qualifications, skills, and experience.
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WHO ARE YOU? Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!
ROLE RESPONSIBILITIES
Communicate venue information about policies and procedures to guests as they prepare to enter the venue.
Look for ways to proactively assist the guest to ensure they have an enjoyable experience.
Answer questions about common venue programs such as upgrades, purchasing fan merchandise, etc.
Direct restroom and concessions lines, as needed, to shorten guest waiting times.
Assist in resolving guest complaints. Work staff entrance and give out employee badges.
Help maintain PPE and sanitization inventory.
Communicate venue information about policies and procedures to guests.
Report maintenance and cleaning issues to the respective department manager in a timely manner.
May fill in temporarily with a department to support staffing levels during peak or break times.
Greet guests as they enter and leave the venue. May also distribute advertising flyers.
Check restrooms frequently to make sure guests’ lines are moving and alert the cleaning when necessary.
Keep records of inquiries, complaints, or comments.
Help with VIP programming under the direction of the Operations Manager.
Report maintenance and cleaning issues during a show to the respective department manager.
Monitor and log lost and found items.
Ensure guest safety through proactive personal interaction and removing hazards in the area of responsibility.
Check identification of any guest who appears to be under 30 years of age who is drinking alcoholic beverages inside the venue.
Prevent and resolve altercations among guests.
Maintain control by circulating through your work area throughout the shift.
Set up area before opening (stanchions, table configuring, etc.).
Keep interior and exterior of the venue clear and safe, cleaning spills and removing food, trash or other obstacles before, during and after the shift.
QUALIFICATIONS
High School Diploma or equivalent.
At least 2 years in Guest Service and communications.
Creative thinker and problem solver.
Excellent verbal, written and interpersonal communication skills.
Acute sense of judgment, tact and diplomacy.
A strong sense of teamwork and ability to execute programs.
Position requires constant walking, climbing stairs, lifting and carrying 50 lbs+ and occasional sitting.
Ability to work late hours.
Flexible schedule.
EQUAL EMPLOYMENT OPPORTUNITY Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
EXPECTED COMPENSATION
$16.0 USD - $20.00 USD Hourly. Pay is based on a number of factors including market location, qualifications, skills, and experience.
#J-18808-Ljbffr