FirstService Residential is hiring: Community Manager in Phoenix

Job Overview

In conjunction with the General Manager, the Community Manager will manage the business of the Association to deliver exceptional service and solutions that enhance the value of the property and the lifestyle of the residents.

Compensation

$25+ per hour, based on experience. FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage will be commensurate with experience, education, and specific job responsibilities, and for positions designated at a client's property will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.

Your Responsibilities

• Assist the General Manager in managing the business affairs of the community and ensuring compliance with governing documents and policies
• Collaborate with the General Manager to address resident inquiries, concerns and work orders ensuring a high level of resident satisfaction
• Collaborate with the General Manager to establish and execute strategic initiatives for the community
• Communicate regularly with residents through newsletters, emails, and meetings
• Coordinate community maintenance activities, ensuring proper upkeep of the property, common areas and amenities
• Track non‑compliance/violation issues, complete inspections on a routine basis, send appropriate notices according to established policies
• Verify all exterior modification projects are completed as submitted and/or removed per the Architectural Committee directives
• Inspect all common areas, including all three parks on a weekly basis to ensure lot and miscellaneous common area amenities are being maintained and no work orders need to be issued
• Ensure compliance with federal, state and local laws, as well as community association governing documents and policies
• Foster positive relationships with residents, vendors and staff, promoting a sense of community and teamwork

Skills and Qualifications

• Exceptional interpersonal skills resulting in strong working relationships
• Strong organizational skills
• Outstanding communication skills
• Tremendous listener with the ability to diffuse tense situations
• Ability to work collaboratively and cooperatively
• Superb judgment and decision‑making skills
• Ability to prioritize and adjust to incoming demands
• Proficient with MS Office suite

Education and Experience

• 4+ years of customer service experience (required)
• HOA and/ or property management experience (required)

Physical Requirements

• Sit or stand for extended periods of time in an office environment
• Able to safely lift, carry, and move up to 30 pounds

Work Location

Phoenix, AZ

Work Hours

Monday – Friday, 8 a.m. – 5 p.m.

Travel Requirements

Regular use of personal vehicle for compliance inspections from occasional corporate meetings/trainings and errands for the Association. Eligible for mileage reimbursement at the current IRS approved rates.

What We Offer

• 11 company paid holidays
• Paid volunteer time
• Paid sick and vacation time
• Medical, dental, vision
• HSA and FSA
• Company paid life insurance and Employee Assistance Plan
• Supplemental life, disability, accident, critical illness, hospital indemnity
• Identity theft, legal services
• Pet insurance
• 401(k) with company match

About Us

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada. Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top‑tier medical, dental, and retirement benefits, career training, and support for continued professional development. Experience exceptional service with a fulfilling career in property management with FirstService Residential. To learn more about our company and culture, visit https://www.fsresidential.com/arizona/.

Disclaimer

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all‑inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time. FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.