Owen Equipment Company is hiring: SERVICE WRITER in Citrus Heights

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Cal-Line Equipment is looking to hire an experienced Service Writer to join our growing team. We specialize in vegetation management equipment, catering to the arborist industry and are the largest dealer in the world for Bandit Industries’ market leading product line of woodchippers, stump grinders and whole-tree chippers. We have six locations across the Western U.S. including California, Oregon, and Washington. In addition, we are a leader in promoting education within our industry, conducting seminars ranging from safety, operations and maintenance and bugs and disease.

The key to our success has been our people. And that’s still true today. Every team member is extremely knowledgeable about our products and the tree industry. Whether it’s parts, service, or sales, we know what our customers need because we know what they do. We are a fast-growing entrepreneurial company with many opportunities for advancement and professional development. We are looking for highly talented individuals with high ambition and a desire to advance their career and grow into more senior roles as their abilities allow.

Salary: $20.00 - $27.00 an hour depending on experience.

Benefits: Full Benefits Package including Medical, Dental, Vision, FSA, HSA, and 100% company paid Life and LTD. We have PTO that accrues weekly, seven paid holidays (eligible after 30 days from start), and 401(k) with company match.

Visit our website www.owenequipment.com for an overview of our company.

Position Overview

We are seeking a motivated and customer-focused Service Writer to join our team. In this role, you will be responsible for delivering exceptional service to parts customers both in person and over the phone. You will also support daily operations by assisting with inventory management, order fulfillment, invoicing, shipping, and receiving.

Service Writer Responsibilities

• Develop strong customer relationships through the successful management of products and service delivery.
• Maintain computerized customer profile information.
• Monitor customer records to check for regular scheduled servicing and future remedial work and call the customer to arrange appointments.
• Develop cost estimates, log needed parts, and the time needed for repairs, and schedule the most appropriate Service Technician.
• Convey all necessary information regarding costs, parts, work, and technicians to the customers and management.
• Meet with customers to discuss their requirements and relay those requirements to the Service Technicians.
• Contact customers in the case of additional work to relay the details and extra costs.
• Enter the details of repair jobs on the company's network and prepare repair instructions and lists of needed replacement parts for the Service Technicians.
• Check warranties and insurance, work in close contact with factory representative to obtain warranty authorizations, and file warranty claims for all warranty repairs made.
• Maintain knowledge base of the evolving products and service.
• Upsell any additional repairs needed.
• Assist service manager as needed.
• Release repaired equipment to the customers and explain the work done and costs accrued to the customers to ensure their satisfaction and repeat business.

Service Writer Requirements

• High school diploma or equivalent.
• Work experience and product knowledge may be advantageous.
• Computer literacy and knowledge of office software programs.
• Excellent communication and customer service skills.
• Strong record-keeping skills.
• The ability to understand and relate technical issues to the service team from customers' non-technical descriptions.
• Valid driver’s license and clean driving record.
• Ability to lift up to 50 lbs. and work in varying weather conditions.
• Bilingual in English and Spanish is an asset.

EEO Statement: Owen Companies are Equal Opportunity Employers. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

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