MANTECH
MANTECH
seeks a motivated, career and customer-oriented
User Experience Lead
to join our team in
Doral, FL .
Responsibilities
Provide leadership, accountability and expertise to ensure all IT and cyber systems across a large, complex, heterogeneous, geographically dispersed enterprise meet user mission requirements, are seamless, interoperable, integrated, and defensible, considering both technical and human factors.
Conduct user/requirements research, design and enhance user interfaces, perform usability testing, evaluate and update instructions and training, identify design problems, and develop solutions.
Collaborate with a team of technical experts, leaders and users using wireframing, prototyping, and iterative design to create, manage and optimize the client’s User Experience for all deployed systems.
Analyze IT telemetry data (e.g., page views, events/errors, user journey inside applications) to identify UX problems and recommend actions to improve UX; recommend data collection strategies to capture potential UX degradation or challenges.
Collaborate with internal stakeholders and with the government to maximize usability and performance of all systems.
Assist in complying with federal accessibility regulations, including but not limited to Section 508.
Collect and analyze data from humans and technical sensors to improve User Experience; develop insights to mitigate issues.
Prepare and deliver information regarding User Experience to government and contractor leadership as required.
Minimum Qualifications
Bachelor’s degree in Computer Science, Information Management, Human-Computer Interaction (HCI) or related field OR a minimum of 10 years of relevant User Experience work history.
5+ years of experience using data-driven methods to develop or enhance intuitive, adaptive User Experiences, solve user-centric problems, and provide User Experience services as described above.
Experience collecting and analyzing IT telemetry data to identify UX problems and recommend actions to improve UX; recommended data collection strategies to anticipate and mitigate potential UX degradation or challenges.
Experience analyzing root causes of UX problems such as latency due to poor software design, inadequate network infrastructure or misconfiguration, or other technical causes.
Track record of delivering concrete, positive, user-centric outcomes that measurably improved User Satisfaction and/or system performance.
Superior written and oral communication skills and experience interacting with senior executives.
Preferred Qualifications
3+ years of experience implementing User Experience for a program in the Department of Defense or the federal government.
Clearance Requirements
Must have a current or active Secret security clearance.
Physical Requirements
The person in this position must be able to remain in a stationary position 50% of the time; occasionally move around inside the office to access file cabinets, office machinery, or to communicate with co-workers, management and customers via email, phone or virtual communication, which may involve delivering presentations.
Seniority Level Mid-Senior level
Employment Type Full-time
Job Function Information Technology
Industries IT System Data Services
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seeks a motivated, career and customer-oriented
User Experience Lead
to join our team in
Doral, FL .
Responsibilities
Provide leadership, accountability and expertise to ensure all IT and cyber systems across a large, complex, heterogeneous, geographically dispersed enterprise meet user mission requirements, are seamless, interoperable, integrated, and defensible, considering both technical and human factors.
Conduct user/requirements research, design and enhance user interfaces, perform usability testing, evaluate and update instructions and training, identify design problems, and develop solutions.
Collaborate with a team of technical experts, leaders and users using wireframing, prototyping, and iterative design to create, manage and optimize the client’s User Experience for all deployed systems.
Analyze IT telemetry data (e.g., page views, events/errors, user journey inside applications) to identify UX problems and recommend actions to improve UX; recommend data collection strategies to capture potential UX degradation or challenges.
Collaborate with internal stakeholders and with the government to maximize usability and performance of all systems.
Assist in complying with federal accessibility regulations, including but not limited to Section 508.
Collect and analyze data from humans and technical sensors to improve User Experience; develop insights to mitigate issues.
Prepare and deliver information regarding User Experience to government and contractor leadership as required.
Minimum Qualifications
Bachelor’s degree in Computer Science, Information Management, Human-Computer Interaction (HCI) or related field OR a minimum of 10 years of relevant User Experience work history.
5+ years of experience using data-driven methods to develop or enhance intuitive, adaptive User Experiences, solve user-centric problems, and provide User Experience services as described above.
Experience collecting and analyzing IT telemetry data to identify UX problems and recommend actions to improve UX; recommended data collection strategies to anticipate and mitigate potential UX degradation or challenges.
Experience analyzing root causes of UX problems such as latency due to poor software design, inadequate network infrastructure or misconfiguration, or other technical causes.
Track record of delivering concrete, positive, user-centric outcomes that measurably improved User Satisfaction and/or system performance.
Superior written and oral communication skills and experience interacting with senior executives.
Preferred Qualifications
3+ years of experience implementing User Experience for a program in the Department of Defense or the federal government.
Clearance Requirements
Must have a current or active Secret security clearance.
Physical Requirements
The person in this position must be able to remain in a stationary position 50% of the time; occasionally move around inside the office to access file cabinets, office machinery, or to communicate with co-workers, management and customers via email, phone or virtual communication, which may involve delivering presentations.
Seniority Level Mid-Senior level
Employment Type Full-time
Job Function Information Technology
Industries IT System Data Services
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