Studio Manager Job at OVME Aesthetics in Chicago

Studio Manager – OVME Aesthetics Location: Chicago, IL Department: Studio Team Seniority Level: Mid‑Senior Level Employment Type: Full‑time Job Function: Design, Art/Creative, Information Technology Industries: Personal Care Product Manufacturing Description We are seeking a Studio Manager to oversee the operations and administration of our Studio. The role involves managing daily activities, ensuring exceptional customer service, and maintaining a smooth workflow within the location. Strong leadership, organizational, and interpersonal skills will contribute to overall success and growth. Key Responsibilities Oversee and manage the daily operations of the Studio, ensuring efficient and effective delivery of services to clients. Supervise and provide guidance to Studio staff, including aesthetic practitioners, medical aestheticians, medical assistants, and front desk personnel, fostering a positive and collaborative work environment. Monitor and analyze key performance indicators (KPIs) to evaluate Studio performance, identify areas for improvement, and implement appropriate strategies. Prepare regular reports on Studio activities, financial performance, and operational metrics for management review. Implement operational policies, procedures, and standards to ensure consistent high‑quality service delivery. Coordinate and optimize the appointment scheduling system to maximize productivity while maintaining excellent patient care. Monitor and maintain inventory levels of medical and aesthetic supplies, equipment, and products, ensuring availability and proper storage. Collaborate with the clinical team to ensure seamless coordination and communication between clinical and administrative aspects. Conduct regular staff meetings to facilitate effective communication, address concerns, and provide ongoing training and development opportunities. Manage client inquiries, feedback, and complaints, ensuring timely and satisfactory resolution while maintaining high level of customer service. Oversee implementation of marketing and promotional strategies to attract new clients and enhance client retention. Ensure compliance with relevant regulations, including health and safety standards, privacy laws, and licensing requirements. Skills, Knowledge & Expertise 3+ years of management experience. Exceptional written and verbal communication skills. Ability to thrive in a fast‑paced, client‑service‑oriented collaborative team environment. Social media management experience. Ability to function independently with minimal supervision. Team player mentality. Strong sense of ownership and urgency. Extremely detail oriented. Self‑starter and passion for learning. Strong organizational skills and ability to multi‑task in a fast‑paced environment. Medical CRM/Zenoti experience a plus. Bachelor’s degree or comparable industry experience preferred. Benefits 15 days Paid Time Off 10 Paid Holidays Medical, Dental, Vision 45/55 percent Employee/Employer Split – Primary Medical, Dental, Vision 70/30 percent Employee/Employer Split – Dependents Short and Long Term Disability, AD&D, and Life Insurance 100% company-paid 401(k) Employee Contribution 401(k) Employer Match – Coming later this year, 2024! Employee Assistance Program (EAP) Resources Overalls LifeConcierge™ Employee Service Allowance 50% Employee Retail Discount Friends and Family Discount Team Member Referral Bonus #J-18808-Ljbffr