GSM Outdoors
Social Media Customer Service Support Representative
GSM Outdoors, Dallas, Texas, United States, 75215
Social Media Customer Service Support Representative
4 days ago Be among the first 25 applicants
Full-time
GSM Outdoors
– We are a leader in hunting, shooting, fishing, and adventure gear, offering trusted brands such as Stealth Cam, Walker’s, Muddy, Hawk, Boss Buck, Bill Lewis, Big Bite Baits, and Cuda. We design, develop, and deliver products that enhance outdoor experiences. Our culture blends innovation with passion, and we look for people who share that drive.
Come be a part of a team where
We Are In It To Win It.
A team that fosters creativity, resourcefulness, promotes from within, and values work-life balance. #IITFWI
Position is on-site in Irving, TX.
Job Purpose The Social Media Customer Service Support Representative maintains our online presence. This role ensures positive customer interactions and moderates content across social media platforms and retailer websites to uphold community guidelines and a positive brand image.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Summary Of Essential Job Duties
Monitor and moderate content across social media platforms and retailer websites to ensure compliance with community guidelines.
Review and moderate user-generated content, including images, videos, and comments, to maintain a safe and respectful environment.
Respond to customer inquiries in a timely, professional, and friendly manner across social platforms.
Track and report recurring customer concerns to support continuous improvement.
Maintain a consistent brand voice and tone while engaging with customers.
Flag and remove inappropriate or harmful content that violates platform rules or brand standards.
Identify trending topics or potential PR issues and communicate them to leadership.
Assist in developing community engagement strategies to grow and support online followers.
Stay up to date on platform policies, updates, and tools to ensure compliance and effective moderation.
Maintain detailed logs of moderation actions and customer service interactions.
Provide feedback on user sentiment and suggest improvements to customer communication strategies.
Help test and implement new tools or moderation workflows to increase efficiency and quality.
Required Skills & Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Strong spelling, grammar, and written communication skills.
Logical problem-solving skills and the ability to navigate social media and commercial websites effectively.
Excellent emotional intelligence, resilience, and attention to detail.
Prior customer service experience.
Required Education & Experience
Minimum 2 years of customer service experience.
High school diploma or equivalent.
Seniority level Entry level
Employment type Full-time
Job function Other
Industries Sporting Goods Manufacturing
#J-18808-Ljbffr
Full-time
GSM Outdoors
– We are a leader in hunting, shooting, fishing, and adventure gear, offering trusted brands such as Stealth Cam, Walker’s, Muddy, Hawk, Boss Buck, Bill Lewis, Big Bite Baits, and Cuda. We design, develop, and deliver products that enhance outdoor experiences. Our culture blends innovation with passion, and we look for people who share that drive.
Come be a part of a team where
We Are In It To Win It.
A team that fosters creativity, resourcefulness, promotes from within, and values work-life balance. #IITFWI
Position is on-site in Irving, TX.
Job Purpose The Social Media Customer Service Support Representative maintains our online presence. This role ensures positive customer interactions and moderates content across social media platforms and retailer websites to uphold community guidelines and a positive brand image.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Summary Of Essential Job Duties
Monitor and moderate content across social media platforms and retailer websites to ensure compliance with community guidelines.
Review and moderate user-generated content, including images, videos, and comments, to maintain a safe and respectful environment.
Respond to customer inquiries in a timely, professional, and friendly manner across social platforms.
Track and report recurring customer concerns to support continuous improvement.
Maintain a consistent brand voice and tone while engaging with customers.
Flag and remove inappropriate or harmful content that violates platform rules or brand standards.
Identify trending topics or potential PR issues and communicate them to leadership.
Assist in developing community engagement strategies to grow and support online followers.
Stay up to date on platform policies, updates, and tools to ensure compliance and effective moderation.
Maintain detailed logs of moderation actions and customer service interactions.
Provide feedback on user sentiment and suggest improvements to customer communication strategies.
Help test and implement new tools or moderation workflows to increase efficiency and quality.
Required Skills & Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Strong spelling, grammar, and written communication skills.
Logical problem-solving skills and the ability to navigate social media and commercial websites effectively.
Excellent emotional intelligence, resilience, and attention to detail.
Prior customer service experience.
Required Education & Experience
Minimum 2 years of customer service experience.
High school diploma or equivalent.
Seniority level Entry level
Employment type Full-time
Job function Other
Industries Sporting Goods Manufacturing
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