Audio Visual Technician Job at Pella Corporation in Pella

Audio-Visual Administrator

Pella, Iowa

JOB SUMMARY:

Responsible for administering, maintaining, and optimizing Microsoft Teams meetings and conferencing solutions across the enterprise. This role ensures reliable, high-quality audio and video experience for on-site and remote team members. Duties include setup and configuration of Teams meeting devices, troubleshooting audio/video issues, supporting live events, and working with various teams including our preferred AV partner. Providing support and recognized as a subject matter expert in Teams conferencing and AV support for all Pella sites.

RESPONSIBILITIES

· Install, configure, and maintain Teams meeting devices and conferencing solutions with assistance from preferred vendors

· Partner with Corporate Communications team on planning and execution of large events (i.e. Quarterly Forum)

· Advise business partners and executive admins on best practices for hosting events

· Customer minded approach with ability to react quickly to time sensitive situations

· Monitor performance of Teams meetings and AV setups; implement tuning strategies to ensure high-quality experiences

· Design and manage backup, recovery, and high availability solutions

· Collaborate with development and infrastructure teams to optimize meeting workflows and device configurations

· Create and maintain documentation for Teams and AV setups

· Perform capacity planning, forecast future needs, and work to eliminate outdated conferencing equipment

· Manage backup planning and testing for critical conference rooms

· Stay current with Teams conferencing features, AV best practices, and emerging collaboration technologies

· On-call support and maintenance during and after normal business hours as well as weekends (as needed)

RESPONSIBILITY BREAKDOWN

Percentages represent guidelines only; may vary by position and fluctuate due to changing business needs.

1. 50% – Ensure reliable, secure, and high-performing Teams meeting and AV environments. Quarterly Forums, department meetings, corporate events, and other events/meetings/sessions conducted at corporate meeting spaces.

2. 20% - General support (troubleshooting Teams meetings, audio/video issues, device installations, etc.) and training of end users.

3. 15% – Backup, recovery, and high availability for conferencing systems. Implement and manage strategies for data protection and uptime in AV environments.

4. 10% – Documentation and compliance. Maintain accurate records of Teams meeting setups, AV configurations, policies, and procedures.

5. 5% – Capacity planning and monitoring. Track usage trends, forecast future needs, and eliminate outdated conferencing equipment.

TECHNICAL AND FUNCTIONAL SKILLS

· Proficiency in Microsoft Teams administration, including meetings, conferencing, device management, and troubleshooting.

· Strong understanding of audio/visual (AV) technologies and conferencing systems (preferably Microsoft Teams).

· Experienced in supporting Microsoft PowerPoint, including presenting with PowerPoint Live in Teams.

· Ability to install, configure, and maintain various Teams meeting devices and AV solutions, including performance tuning and firmware updates.

· Troubleshooting network issues related to conferencing devices and meetings.

REQUIRED QUALIFICATIONS

· Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).

· 1+ years of hands-on experience with Microsoft Teams conferencing or related.