Library Technician - Youth and Adult Job at Town of Amherst in Amherst

Library Technician - Youth and Adult (Part Time)

AMHERST Library Technician - Youth and Adult (Part Time)

The Library Technician provides courteous and friendly assistance with Library use and technology to people of all ages and from a variety of backgrounds, cultures, and experiences. Performs computer-based tasks related to loaning Library materials and maintaining patron borrowing records. Must be available to work evening and Saturday shifts.

Responsibilities

• Provide customer service to patrons in-person and by telephone, answering questions on the use of the Library, on available services, on borrowing policies, and on the computer catalog, periodical lists and indexes;
• Direct patrons to locations of various collections, and advise on reading materials;
• Refer questions requiring further research, decision-making, or time to the appropriate persons, and route telephone callers as required;
• Register new borrowers – review application forms for completeness, accuracy, and appropriate identification, verify signatures, and enter information into the computer database;
• Renew patron library cards and update contact information on patron library accounts;
• Search for requested and reserved materials on computer database and on shelves for individuals, teachers, class projects, and other libraries;
• Maintain records on status of requests and notify patrons when items are available; refer special cases to supervisor;
• Charge and discharge materials using the computer system; check accuracy of all dates and numbers;
• Sort returned materials by classification and by library; return materials to shelves accurately in specific sequence or prepare for statewide delivery routing;
• Examine materials for physical damage and take appropriate action;
• Review patron accounts for long overdue items and unpaid bills; instruct patrons on payment options for overdue, lost, or damaged library materials, in consultation with the Head of Youth Services, exercising judgement to offer flexibility on a case-by-case basis;
• Assist with all aspects of programming for children ages 0-10 and teens ages 11-17, including craft programs, story times, book clubs, weekly teen programs, and special events and performances;
• Assist with preparation and presentation of annual Summer Reading Program; may be asked to assist during school visits and community outreach events;
• Assist in preparing book displays, flyers, exhibits, and posters; work on special projects as assigned; may be asked to assist with Summer Reading Club, craft programs, and other activities;
• Perform other duties as related or assigned.

Qualifications

• High School Diploma or equivalent, plus one (1) to three (3) years of experience in a library, office, or retail environment; or equivalent combination of education and experience;
• Ability to work with alphabetical and numeric organization;
• Strong attention to detail;
• Knowledge of information tools and an understanding of the changing library service environment;
• Excellent technology skills; ability to operate a personal computer and an intermediate skill level with Microsoft Excel and Word; ability to use listed tools;
• Proficient customer service skills;
• Excellent verbal and written communication skills; ability to communicate with cultural competence;
• Experience working in a customer service capacity with people of differing ages and backgrounds;
• Ability to work in a fast-paced environment and handle stressful situations;
• Ability to work well as a part of a team and maintain effective work relationships with co-workers and the general public;
• Preparedness to encounter challenging interactions and willingness to learn and seek out solutions with the help of supervisors and colleagues;
• Availability to work weekday and Saturday shifts.

For more details and full job description please see the website.