Stripe is hiring: Staff UX Researcher, Payments in Seattle

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Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the Team

The UX Research team is part of Stripe’s Design team and works across product and marketing initiatives to deliver products and experiences that fulfill user needs. We conduct primary research and enable others at Stripe (engineers, product managers, designers, marketers, and operations) to learn and apply research skills to global problems. You will play a role in shaping how we build research as a core competency across Stripe and define how we put users first when conducting research.

What you’ll do

As a Staff UX Researcher, you will be dedicated to the Payments team and collaborate directly with product, engineering, analytics, marketing, and design teams. You will work on rich problem spaces such as understanding users’ preferences and the needs of payments routing to evolve Stripe Orchestration, and shaping products to help businesses optimize payment margins. This is an excellent opportunity for an experienced researcher who wants to apply their craft to impact new product experiences that help businesses increase revenue and lower their costs worldwide.

Responsibilities

• Lead critical research efforts and complex, large‑scale research programs that deepen our understanding of the user experience and drive company strategy.
• Promote a unified view of our customers and users and ensure their needs come first in everything we do.
• Ensure user needs and insights play a leading role in product strategy, shaping, and development decisions by working collaboratively with product, design, engineering, and marketing leaders.
• Prioritize research needs and approaches across multiple teams to deliver impactful, actionable insights.
• Enable other Stripes to learn and apply research skills by building research programs, platforms, and toolkits that empower them to conduct tactical research.
• Partner closely with other researchers to build out Stripe’s research practice and infrastructure.
• Disseminate research insights to evolve and enhance Stripe’s understanding of user needs and identify innovative opportunities to meet those needs.

Who you are

We’re looking for someone who meets the minimum requirements. Preferred qualifications are a bonus, not a requirement.

Minimum Requirements

• 7+ years of relevant research experience working on digital experiences and generating actionable insights that drive impact.
• Specific research expertise that distinguishes your contributions—e.g., pioneering a new methodology, deep domain expertise, or mastery of a particular research application.
• Ability to conduct complex research at scale using a variety of methods, including qualitative interviews, surveys, ideation sessions, ethnographic field research, usability evaluations, and diary studies.
• Proven ability to lead, design, execute, and communicate impactful research within fast‑paced, early‑stage product development and integrate research into product and design roadmaps.
• Excellent written and verbal communication skills; able to distill findings into clear, compelling, data‑backed presentations, visualizations, or infographics.
• Strong prioritization skills that balance the needs of projects, the Research team, and all of Stripe.

Preferred Qualifications

• Relevant experience working in financial technology, particularly payments, and/or developer experience.

In‑Office Expectations

Office‑assigned Stripes at most locations are expected to spend at least 50% of the time in a given month in their local office or with users. Expectation may vary by role, team, and location (e.g., Bucharest: 80%; certain delivery center roles 100%).

Pay and Benefits

The annual US base salary range for this role is $196,400 – $294,600. Additional benefits may include equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends.