Stripe is hiring: Staff UX Researcher, Payments in San Francisco

About Stripe

Stripe is a financial infrastructure platform that enables millions of companies—from the world’s largest enterprises to ambitious startups—to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About The Team

The UX Research team is part of Stripe’s Design team and works across product, marketing, engineering, sales, and operations initiatives to deliver user‑friendly experiences. We conduct primary research and empower other Stripes to learn and apply research skills to global problems. Your role will help shape how we build research as a core competency across Stripe and define how we put users first.

What you’ll do

As a Staff UX Researcher, you will be dedicated to the Payments team and collaborate with product, engineering, analytics, marketing, and design teams. You will work on complex problem spaces such as understanding user preferences for payments routing, evolving Stripe Orchestration, and shaping products that help businesses optimize payment margins.

Responsibilities

• Lead critical research efforts and complex, large‑scale research programs that deepen our understanding of the user experience and drive company strategy.
• Promote a unified view of our customers and users and ensure their needs come first in everything we do.
• Ensure user needs and insights play a leading role in product strategy, shaping, and development decisions by collaborating with product, design, engineering, and marketing leaders.
• Prioritize research needs and approaches across multiple teams and orgs to work on the right project, scale, and scope, delivering actionable insights.
• Enable other Stripes to learn and apply research skills by building research programs, platforms, and toolkits that empower them to conduct tactical research.
• Partner closely with other researchers to build out Stripe’s research practice and infrastructure.
• Disseminate research insights to evolve and enhance Stripe’s understanding of user needs and identify innovative opportunities to meet those needs.

Minimum Requirements

• 7+ years of relevant research experience working on digital experiences, specializing in generating actionable insights that drive impact.
• Specific research expertise that distinguishes your contributions—such as pioneering a new methodology, being an expert in a specific research application, or possessing deep domain expertise.
• Ability to conduct complex research at scale using a variety of methods (qualitative interviews, surveys, ideation sessions, ethnographic field research, usability evaluation, diary studies).
• Experience leading, designing, executing, and communicating impactful research in a fast‑paced, earlier‑stage product development process and integrating research into product and design roadmaps.
• Excellent written and verbal communication skills; ability to distill findings into clear, compelling data‑backed presentations, visualizations, and infographics.
• Strong prioritization skills that balance the needs of the project, research team, and the broader organization.

Preferred Qualifications

• Experience in financial technology—particularly in payments—or developer experience.

In‑office Expectations

Office‑assigned Stripes are expected to spend at least 50% of their time in the office each month, with variations based on role, team, and location. For example, Stripes in Bucharest, Romania have an 80% in‑office expectation, while roles in the Stripe Delivery Centers in Mexico City and Bengaluru require 100% office presence.

Pay and Benefits

The annual US base salary range for this role is $196,400 – $294,600. Pay includes benefits such as equity, company bonus or sales commissions, 401(k), medical, dental, vision, and wellness stipends.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Information Technology

Industries

Software Development, Financial Services, Technology, Information, and Internet

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