Senior Technical Writer Job at United Airlines in Chicago

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Description

At United, we have some of the best aircraft in the world. Our Technical Operations team is full of aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams that help make sure they’re well taken care of and ready to get our customers to their desired destinations. If you’re ready to work on our planes, join our Tech Ops experts and help keep our fleet in tip-top shape.

Job Overview And Responsibilities

Design, revise and manage technical manuals, company manuals or maintenance program task cards used to accomplish scheduled and unscheduled maintenance and repair of United aircraft. Establishes and maintains strong business relationships with various Tech Ops customers including, but not limited to, Aircraft Maintenance, Engineering, and other external customers including Boeing and Airbus to facilitate documentation updates to support an evolving operation. Manages workload in accordance with documented policies, procedures and business requirements, maintaining the highest level of compliance and safety. Support other technical writers.

• Create, revise and maintain technical manuals, company manuals, or task cards
• Provide support to the airline operation, fielding inquiries from maintenance and other operational divisions as well as technical writers
• Engage with OEM and vendor customers at industry level events to promote United's participation with the transformation of digital documentation
• Conduct peer to peer reviews and routine audits to ensure compliance to company and regulatory standards

NOTE: This position is based at the CSC-Willis Tower in Chicago, IL and considered as a hybrid-work schedule, in-office 3 days a week, however that may evolve with the needs of the company. This position is not eligible for relocation if you reside out of state, therefore relocating will be at your own expense (for external candidate).

Qualifications

What’s needed to succeed (Minimum Qualifications):

• Bachelor's degree or 4 years of relevant work experience in Technical Writing, Communications, Aviation Management, Engineering
• 3-5 years of related experience
• S1000D, iSpec2000, XML Authoring
• Aviation, military or equivalent industry experience
• Must be willing and able to travel 10% domestically
• Must be willing and able to work at the CSC-Willis Tower in Chicago, IL as a hybrid-work schedule, in-office 3 days a week
• Must be willing and able to relocate at your own expense if you reside out of state (external candidate)
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• Airframe and Powerplant License
• Project Management Professional
• Six Sigma – Lean Coordinator, Green or Black Belt
• Knowledge of Boeing Toolbox, FoxPro (Visual Studio), MS SQL Server, Adobe Acrobat, Bluestream, Aircraft Maintenance Knowledge

The base pay range for this role is $79,800.00 to $103,966.00.

The base salary range/hourly rate listed is dependent on job-related factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Marketing, Public Relations, and Writing/Editing
• Industries: Airlines and Aviation

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