Glacier Ban
Corporate User Enablement Designer-Commercial Lending
Glacier Ban, American Fork, Utah, United States, 84003
About The Role
The Corporate User Enablement Designer - Commercial Lending plays a pivotal role in empowering users across Commercial Lending platforms. This position is responsible for designing and delivering enablement programs that support system adoption, process alignment, and user success. This individual serves as a strategic liaison between business leads and technical teams, ensuring that commercial systems, such as nCino and LaserPro, are effectively utilized. The role also leads onboarding initiatives, manages enablement content, and provides Tier 1 support to commercial leads across each division in the Glacier Bancorp footprint.
This is a corporate position which may be located at an available bank division location across our nine-state footprint in AZ, CO, ID, MT, NV, TX, UT, WA, or WY. The entry rate for this position is $114,301.58 + per year (calculated for Kalispell, MT).
All compensation offers are analyzed individually and take into consideration multiple factors including but not limited to geographic location, years of experience, and educational background.
WA Applicants ONLY pay range: $124,500.33 to $186,750.50 per year.
Description Commercial Systems Enablement Leadership
Design and deliver enablement programs for the Commercial Lending Process, including system workflows and process standards.
Lead instructional sessions and demos for commercial users on new features and updates across platforms such as nCino, LaserPro, and other commercial systems.
Develop and maintain enablement materials including recorded demos, job aids via ScreenSteps, and in-app guidance. Own the onboarding experience for new employees in Commercial Lending as it relates to the Universal Commercial Lending Process, ensuring comprehensive exposure to systems, processes, and compliance expectations.
Coordinate acquisition enablement efforts to align new divisions with Commercial Lending standards and tools.
Enablement Content Management
Maintain and update user-facing documentation in ScreenSteps and other repositories to align with Commercial Lending systems or process changes.
Collaborate with video editors and corporate training teams to produce and refine training assets.
Tier 1 Support for Commercial Leads
Serve as the first point of contact for commercial leads, answering questions and resolving issues related to Commercial Lending workflows, system functionality, and enablement content.
Facilitate office hours and peer support forums to promote knowledge sharing and issue resolution across the Commercial Leads group.
Act as a bridge between the nCino Admin Team and Commercial Leads, translating business needs into system functionality and vice versa.
Provide feedback to developers and system owners to improve usability and effectiveness.
Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Must complete the assigned online training courses and achieve a passing score by the due date.
About You Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education
Required: Bachelor’s Degree in a related discipline such as training/education, information technology, or business.
Preferred: Master’s Degree in a related discipline such as training/education, information technology, or business.
Experience
Required: 5 years of nCino Experience in training, implementation, configuration, user support, or process optimization.
Required: 5 years of specialized experience in training users on complex software platforms, enterprise systems, or technical tools.
Preferred: 10+ years of generalized training/education—demonstrated expertise in designing, delivering, and evaluating training programs across diverse audiences.
Required: Experience working in an Agile team environment.
Required: Comfortable navigating resistance, communicating change impacts, and reinforcing process alignment across diverse teams and divisions.
License/Certification
Required: Other relevant certification—Salesforce Administrator.
Required Skills and Abilities
Ability to create engaging instructional content including demos and job aids.
Strong facilitation and communication skills for leading effective office hours, peer forums, and cross-functional meetings.
Skilled in presenting system updates, training schedules, and process changes to diverse audiences.
Highly self‑motivated and directed.
Ability to conform to shifting priorities, demands, and timelines.
Ability to effectively prioritize and execute tasks in a high‑pressure environment with minimal supervision.
Ability to work in a team‑oriented, collaborative environment.
Additional Requirements Travel Up to 25% travel required: (e.g. 1 week or 5 days/month) by automobile (as driver and passenger), commercial airlines, rental vehicles, and public transportation. The employee must have the ability to drive, possess proper licensing, and be able to lodge in public facilities.
Working Conditions Environment: Indoors, a climate‑controlled shared work area.
Noise Level: Moderate noise; not extreme or excessive; within reasonable limits.
Lifting: Light work—exerting up to 25 pounds of force occasionally, and/or up to 10 pounds of force frequently.
Vision: Close visual acuity to prepare and analyze data and figures, view a computer terminal, and read the computer screen, printed materials, and handwritten materials.
Physical Activities: Balancing, climbing, crawling, crouching, feeling, fingering, grasping, kneeling, lifting, pushing, pulling, repetitive motion, stooping—most performed infrequently or daily as noted.
What We Offer COMPENSATION & BENEFITS: Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to, medical, dental, vision, and life insurance. Coverage is available to employees and their eligible dependents in accordance with our written plan documents. You may also be eligible for a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a retirement savings plan—including 401(k) and Profit‑Sharing plans—short and long‑term disability benefits, education and training benefits, and discounts on banking products and services. We also offer a generous Paid Time Off (PTO) plan and paid holidays.
We are an Equal Opportunity Employer and qualified applicants, or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state, or local laws.
Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.
No Recruiters or unsolicited agency referrals please.
Check it out!
#J-18808-Ljbffr
This is a corporate position which may be located at an available bank division location across our nine-state footprint in AZ, CO, ID, MT, NV, TX, UT, WA, or WY. The entry rate for this position is $114,301.58 + per year (calculated for Kalispell, MT).
All compensation offers are analyzed individually and take into consideration multiple factors including but not limited to geographic location, years of experience, and educational background.
WA Applicants ONLY pay range: $124,500.33 to $186,750.50 per year.
Description Commercial Systems Enablement Leadership
Design and deliver enablement programs for the Commercial Lending Process, including system workflows and process standards.
Lead instructional sessions and demos for commercial users on new features and updates across platforms such as nCino, LaserPro, and other commercial systems.
Develop and maintain enablement materials including recorded demos, job aids via ScreenSteps, and in-app guidance. Own the onboarding experience for new employees in Commercial Lending as it relates to the Universal Commercial Lending Process, ensuring comprehensive exposure to systems, processes, and compliance expectations.
Coordinate acquisition enablement efforts to align new divisions with Commercial Lending standards and tools.
Enablement Content Management
Maintain and update user-facing documentation in ScreenSteps and other repositories to align with Commercial Lending systems or process changes.
Collaborate with video editors and corporate training teams to produce and refine training assets.
Tier 1 Support for Commercial Leads
Serve as the first point of contact for commercial leads, answering questions and resolving issues related to Commercial Lending workflows, system functionality, and enablement content.
Facilitate office hours and peer support forums to promote knowledge sharing and issue resolution across the Commercial Leads group.
Act as a bridge between the nCino Admin Team and Commercial Leads, translating business needs into system functionality and vice versa.
Provide feedback to developers and system owners to improve usability and effectiveness.
Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Must complete the assigned online training courses and achieve a passing score by the due date.
About You Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education
Required: Bachelor’s Degree in a related discipline such as training/education, information technology, or business.
Preferred: Master’s Degree in a related discipline such as training/education, information technology, or business.
Experience
Required: 5 years of nCino Experience in training, implementation, configuration, user support, or process optimization.
Required: 5 years of specialized experience in training users on complex software platforms, enterprise systems, or technical tools.
Preferred: 10+ years of generalized training/education—demonstrated expertise in designing, delivering, and evaluating training programs across diverse audiences.
Required: Experience working in an Agile team environment.
Required: Comfortable navigating resistance, communicating change impacts, and reinforcing process alignment across diverse teams and divisions.
License/Certification
Required: Other relevant certification—Salesforce Administrator.
Required Skills and Abilities
Ability to create engaging instructional content including demos and job aids.
Strong facilitation and communication skills for leading effective office hours, peer forums, and cross-functional meetings.
Skilled in presenting system updates, training schedules, and process changes to diverse audiences.
Highly self‑motivated and directed.
Ability to conform to shifting priorities, demands, and timelines.
Ability to effectively prioritize and execute tasks in a high‑pressure environment with minimal supervision.
Ability to work in a team‑oriented, collaborative environment.
Additional Requirements Travel Up to 25% travel required: (e.g. 1 week or 5 days/month) by automobile (as driver and passenger), commercial airlines, rental vehicles, and public transportation. The employee must have the ability to drive, possess proper licensing, and be able to lodge in public facilities.
Working Conditions Environment: Indoors, a climate‑controlled shared work area.
Noise Level: Moderate noise; not extreme or excessive; within reasonable limits.
Lifting: Light work—exerting up to 25 pounds of force occasionally, and/or up to 10 pounds of force frequently.
Vision: Close visual acuity to prepare and analyze data and figures, view a computer terminal, and read the computer screen, printed materials, and handwritten materials.
Physical Activities: Balancing, climbing, crawling, crouching, feeling, fingering, grasping, kneeling, lifting, pushing, pulling, repetitive motion, stooping—most performed infrequently or daily as noted.
What We Offer COMPENSATION & BENEFITS: Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to, medical, dental, vision, and life insurance. Coverage is available to employees and their eligible dependents in accordance with our written plan documents. You may also be eligible for a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a retirement savings plan—including 401(k) and Profit‑Sharing plans—short and long‑term disability benefits, education and training benefits, and discounts on banking products and services. We also offer a generous Paid Time Off (PTO) plan and paid holidays.
We are an Equal Opportunity Employer and qualified applicants, or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state, or local laws.
Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.
No Recruiters or unsolicited agency referrals please.
Check it out!
#J-18808-Ljbffr