Onboarding Facilitator & Learning and Design Specialist
Cox Communications, Indianapolis, Indiana, us, 46262
The largest private broadband company in America, proudly serving over 6.5 million residences and businesses
Company
Cox Automotive - USA
Job Family Group People Solutions
Job Profile Learning & Development Analyst II
Management Level Individual Contributor
Flexible Work Option Can work remotely but need to live in the specified city, state, or region
Travel % No
Work Shift Day
Compensation Compensation includes a base salary of $59,600.00 - $89,400.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Job Description Fleet Services – A Cox Automotive Company keeps your fleet moving! Headquartered in Indianapolis, IN, Fleet Services by Cox Automotive has grown to become one of the largest fleet maintenance companies in the country. Fleet Services is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light, medium, and heavy-duty trucks and trailers. Fleet Services also services customers utilizing its 50+ nationwide service centers; each offering accident repair, painting, refurbishment, and heavy mechanical repair. We are supported by a 24/7 in-house call center and provide scheduled maintenance services and unscheduled services to fleets anywhere, anytime. Fleet Services by Cox Automotive is currently hiring an Onboarding and Learning Design Specialist to join our Learning and Performance Solutions (LAPS) team to support the rapid growth of the Company. The Onboarding and Learning Design Specialist is primarily responsible for the facilitation of Technician Orientation; plus other facilitative activities. The Onboarding and Learning Design Specialist also creates educational materials that supports and maximizes the learner experience. The Onboarding and Learning Design Specialist will ensure that learning activities reflect good practices in learning design and the use of educational technologies; including face-to-face delivery, virtual instructor-led training (vILT), action learning, eLearning courses, and animation technologies with a focus on incorporating a variety of media and learning methods to create an effective learning environment. The position will report to the Senior Manager, Learning and Performance Solutions and will work closely with the dynamic Learning and Performance Solutions team and various functional leaders throughout the business. If you are looking for a new place to call home, we would love to talk to you!
Duties
Facilitation : creates, leads, and administers the weekly facilitation of customized onboarding materials in support of Technician Orientation (in-person and virtual) that welcomes, values, and empowers each new team member with the skills, knowledge, and resources to get up-to-speed quickly, maximize engagement, and increase team member retention
Ambassadorship : serves as the local subject matter expert for new team members to promote a healthy culture, answer questions, and provide support on internal tools, resources, and applications
Continuous Improvement : develops relationships with leaders, stakeholders, subject matter experts, and Technician Orientation participants to incorporate feedback and build continuous quality improvements into the learner experience
Record Management : creates, organizes, and maintains all learning objects, training sessions, educational records, and reporting for inclusion within Learn@Cox, and maintains and revises all training documents, records, evaluations, and certifications for team members; plus coordinate recertifications, updates, etc., as appropriate
Needs Assessment : collaborates with internal stakeholders to identify learning needs and performance gaps within Fleet Services, and conducts analysis and observations to gather insights into learner requirements
Curriculum Design : designs and develops curriculum, course outlines, and instructional plans that link learning objectives with organizational goals. Organizes content into logical sequences and selects appropriate instructional strategies and resources to support learning outcomes
Instructional Material Development : creates instructional materials and resources; including presentations, guidebooks, job aids, and multimedia content to support teaching and learning activities. Develops interactive eModules, videos, simulations, or other multimedia assets to boost learner engagement and retention
Instructional Strategy Selection : selects and applies effective instructional strategies and learning theories to design engaging and impactful learning experiences. Considers factors such as learner characteristics, learning styles, and the intended learning outcomes when designing instructional activities
Technology Integration : integrates technology tools and digital resources into instructional design to enhance learning experiences. Leverages our internal learning management system, authoring tools, multimedia software, and educational apps to deliver content, facilitate communication, and track progress
Assessment and Evaluation : develops assessment tools and evaluation methods to measure learner progress and assess the effectiveness of instructional materials and strategies. Designs summative assessments, analyzes assessment data, and uses feedback to refine instructional design and improve learner outcomes
Professional Development : stays updated on facilitation trends and instructional design best practices through professional development activities such as workshops, conferences, webinars, and online courses. Networks with other professionals in the field to share knowledge and expertise
Collaboration and Communication : Collaborates with subject matter experts, Learning and Performance Solutions team members, and other stakeholders to design and deliver effective learning experiences. Communicates timelines, milestones, and updates to stakeholders and actively seeks feedback to ensure alignment with organizational objectives and learner needs
Other duties, as assigned
Qualifications
Minimum of three years of facilitation and instructional design experience with proficiency in Adobe (InDesign, Illustrator, Premiere Pro, Photoshop, Lightroom), Microsoft Office Suite (Outlook, Teams, Word, Excel, PowerPoint), OneDrive, Vyond, Articulate (Rise, Storyline), Canva, SmartSheet, Collosyan
Bachelor's degree in Organizational Training and Development, Educational Technology, Instructional Design (ID), Business Administration, or related fields preferred
Diverse portfolio of accomplishments using learning technologies; including instructor-led, web-based delivery, and personal devices (iPhone, iPad, tablet, laptop). Candidates will be expected to provide a portfolio of their instructional design work
Experience in the creation and maintenance of learning objects in a learning management system (LMS)
Excellent project management skills with the ability to manage multiple projects in varying stages of implementation while adhering to timelines, strict quality standards, and a strong attention to detail
Must have experience creating and owning a full start-to-finish training program
Candidate enjoys working in a high energy and fast paced group
Exceptional verbal and written communication skills, interpersonal skills, initiative, and the ability to work independently in a team environment
Obsessed about the learner experience
Possess a Servant Leadership mindset
Common knowledge of the trucking industry; fleet maintenance or other transportation experience in automotive/trucking is preferrable
Mechanical inclination strongly preferred, either professional or enthusiast competency
Drug Testing To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.
Benefits The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry‑leading dealer‑facing companies like vAuto and Manheim, all while enjoying the people‑centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
EEO Statement Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
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Job Family Group People Solutions
Job Profile Learning & Development Analyst II
Management Level Individual Contributor
Flexible Work Option Can work remotely but need to live in the specified city, state, or region
Travel % No
Work Shift Day
Compensation Compensation includes a base salary of $59,600.00 - $89,400.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Job Description Fleet Services – A Cox Automotive Company keeps your fleet moving! Headquartered in Indianapolis, IN, Fleet Services by Cox Automotive has grown to become one of the largest fleet maintenance companies in the country. Fleet Services is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light, medium, and heavy-duty trucks and trailers. Fleet Services also services customers utilizing its 50+ nationwide service centers; each offering accident repair, painting, refurbishment, and heavy mechanical repair. We are supported by a 24/7 in-house call center and provide scheduled maintenance services and unscheduled services to fleets anywhere, anytime. Fleet Services by Cox Automotive is currently hiring an Onboarding and Learning Design Specialist to join our Learning and Performance Solutions (LAPS) team to support the rapid growth of the Company. The Onboarding and Learning Design Specialist is primarily responsible for the facilitation of Technician Orientation; plus other facilitative activities. The Onboarding and Learning Design Specialist also creates educational materials that supports and maximizes the learner experience. The Onboarding and Learning Design Specialist will ensure that learning activities reflect good practices in learning design and the use of educational technologies; including face-to-face delivery, virtual instructor-led training (vILT), action learning, eLearning courses, and animation technologies with a focus on incorporating a variety of media and learning methods to create an effective learning environment. The position will report to the Senior Manager, Learning and Performance Solutions and will work closely with the dynamic Learning and Performance Solutions team and various functional leaders throughout the business. If you are looking for a new place to call home, we would love to talk to you!
Duties
Facilitation : creates, leads, and administers the weekly facilitation of customized onboarding materials in support of Technician Orientation (in-person and virtual) that welcomes, values, and empowers each new team member with the skills, knowledge, and resources to get up-to-speed quickly, maximize engagement, and increase team member retention
Ambassadorship : serves as the local subject matter expert for new team members to promote a healthy culture, answer questions, and provide support on internal tools, resources, and applications
Continuous Improvement : develops relationships with leaders, stakeholders, subject matter experts, and Technician Orientation participants to incorporate feedback and build continuous quality improvements into the learner experience
Record Management : creates, organizes, and maintains all learning objects, training sessions, educational records, and reporting for inclusion within Learn@Cox, and maintains and revises all training documents, records, evaluations, and certifications for team members; plus coordinate recertifications, updates, etc., as appropriate
Needs Assessment : collaborates with internal stakeholders to identify learning needs and performance gaps within Fleet Services, and conducts analysis and observations to gather insights into learner requirements
Curriculum Design : designs and develops curriculum, course outlines, and instructional plans that link learning objectives with organizational goals. Organizes content into logical sequences and selects appropriate instructional strategies and resources to support learning outcomes
Instructional Material Development : creates instructional materials and resources; including presentations, guidebooks, job aids, and multimedia content to support teaching and learning activities. Develops interactive eModules, videos, simulations, or other multimedia assets to boost learner engagement and retention
Instructional Strategy Selection : selects and applies effective instructional strategies and learning theories to design engaging and impactful learning experiences. Considers factors such as learner characteristics, learning styles, and the intended learning outcomes when designing instructional activities
Technology Integration : integrates technology tools and digital resources into instructional design to enhance learning experiences. Leverages our internal learning management system, authoring tools, multimedia software, and educational apps to deliver content, facilitate communication, and track progress
Assessment and Evaluation : develops assessment tools and evaluation methods to measure learner progress and assess the effectiveness of instructional materials and strategies. Designs summative assessments, analyzes assessment data, and uses feedback to refine instructional design and improve learner outcomes
Professional Development : stays updated on facilitation trends and instructional design best practices through professional development activities such as workshops, conferences, webinars, and online courses. Networks with other professionals in the field to share knowledge and expertise
Collaboration and Communication : Collaborates with subject matter experts, Learning and Performance Solutions team members, and other stakeholders to design and deliver effective learning experiences. Communicates timelines, milestones, and updates to stakeholders and actively seeks feedback to ensure alignment with organizational objectives and learner needs
Other duties, as assigned
Qualifications
Minimum of three years of facilitation and instructional design experience with proficiency in Adobe (InDesign, Illustrator, Premiere Pro, Photoshop, Lightroom), Microsoft Office Suite (Outlook, Teams, Word, Excel, PowerPoint), OneDrive, Vyond, Articulate (Rise, Storyline), Canva, SmartSheet, Collosyan
Bachelor's degree in Organizational Training and Development, Educational Technology, Instructional Design (ID), Business Administration, or related fields preferred
Diverse portfolio of accomplishments using learning technologies; including instructor-led, web-based delivery, and personal devices (iPhone, iPad, tablet, laptop). Candidates will be expected to provide a portfolio of their instructional design work
Experience in the creation and maintenance of learning objects in a learning management system (LMS)
Excellent project management skills with the ability to manage multiple projects in varying stages of implementation while adhering to timelines, strict quality standards, and a strong attention to detail
Must have experience creating and owning a full start-to-finish training program
Candidate enjoys working in a high energy and fast paced group
Exceptional verbal and written communication skills, interpersonal skills, initiative, and the ability to work independently in a team environment
Obsessed about the learner experience
Possess a Servant Leadership mindset
Common knowledge of the trucking industry; fleet maintenance or other transportation experience in automotive/trucking is preferrable
Mechanical inclination strongly preferred, either professional or enthusiast competency
Drug Testing To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.
Benefits The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry‑leading dealer‑facing companies like vAuto and Manheim, all while enjoying the people‑centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
EEO Statement Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
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